Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Zobacz więcej
Reakcja na opinię
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Zobacz więcej
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Dane kontaktowe
Gate House Barns, SY14 7DH, Malpas, Zjednoczone Królestwo
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Doskonała
236 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
good product
I had personal contact with them. Theoder came and at the time I wanted it to arrive and it was very good farmyard manure - organic
13 lipca 2023
Once choice was made the ordering and…
Once choice was made the ordering and delivery was quick and I was notified of every step.
16 lipca 2023
First class return process & customer service
The item ordered was unsuitable, the customer service and return process was excellent, unlike some other online retailers Franton's arranged for the item to be collected and return with no cost or hassle
2 lipca 2023
I first saw this model at a NT site and…
I first saw this model at a NT site and thought that it would be perfect for my garden. The table and chairs all fold away, so I can easily store them away when not needed.
The chairs are comfortable and the table just big enough for afternoon or an evening sundowner for two.
29 czerwca 2023
Prompt delivery
22 czerwca 2023
Odpowiedź od Frankton's
Hello Nat, thanks for taking the time to leave us a review. Good to hear your order got to you in quick time too. If there is anything else at all we can help with, please do get in touch at hello@franktons.com.
Best wishes
Claire
Arrived sooner than expected and was so…
Arrived sooner than expected and was so well packed very impressed.
21 czerwca 2023
Odpowiedź od Frankton's
Hello Karen, good to hear from you and thank you for taking the time to leave us a review. We hope you'll get lots of feathered visitors to your garden now to have a dip in their new bath! Don't forget, all of your packaging is fully recyclable so if you can't find an alternative use for it at home, pop it all into your recycle bin :) If there is anything else at all we can help with, please do get in touch at hello@franktons.com.
Best wishes
Claire
Lovely company to order from..kept me…
Lovely company to order from..kept me informed every step of the way and when my order arrived I was thrilled with the goods..
Thank you😊
12 czerwca 2023
Odpowiedź od Frankton's
Hello and thank you for the super review. You have chosen such a lovely piece for your garden that will last for many years to come. If there is anything else we can do to help, please don't hesitate to get in touch at hello@franktons.com.
With our best wishes
Claire and the Frankton's Team
good customer service
I had a problem with getting the £10.00 discount on my first order. It went through without the discount, so I phoned. The man I spoke to was not only polite and conversational whilst fixing a refund to my bank account, but he was leisurely and kind: it was like talking to a friend. Much appreciated.
Also the product I bought was absolutely beautiful and arrived in good shape because it was packed well.
13 czerwca 2023
Odpowiedź od Frankton's
Hello Mrs Sutherland, that is such a lovely review to receive, I'll be sure to pass it onto the member of the team you spoke to, it will make their day :) Thanks again for getting in touch, but if we can help with anything further, please use the chat function on our website or via hello@franktons.com.
With best wishes
Claire
My first item arrived very promptly and…
My first item arrived very promptly and when I email with a query,Claire quickly answered,
8 czerwca 2023
Odpowiedź od Frankton's
Hello and thanks for taking the time to leave us a review and glad I was able to help. If there is anything further we can help with, please do get in touch at hello@franktons.com.
Best wishes and thanks again
Claire
Excellent company to deal with and the…
Excellent company to deal with and the customer service is superb.
4 czerwca 2023
Odpowiedź od Frankton's
Hello Mr Piggott, what a lovely review to receive. We hope you are delighted with your purchase and that it's made a super addition to your garden. If there is anything else we can help with, please do get in touch via hello@franktons.com.
Claire and the Frankton's Team
Odpowiedź od Frankton's
Thanks for the review Ena and really pleased that your order arrived in quick time. If there is anything else we can help with, please drop us a line at hello@franktons.com. Best wishes, Claire
Excellent shopping experience.
Excellent shopping experience.
My item was exactly as described and arrived on time. It was very well packaged and l am delighted with my purchase. June 2023
4 czerwca 2023
Odpowiedź od Frankton's
Hello Karen, you have chosen such a lovely item for your garden and its lovely to hear that you are pleased with your order. If there is anything else at all we can help with, please don't hesitate to get in touch at hello@franktons.com.
With our very best wishes, Claire and the Frankton's Team
Very good service
Very good service - items arrived very quickly and packaged very well!
5 czerwca 2023
Odpowiedź od Frankton's
Hello Morne, I'm pleased to hear that your item arrived in good time. Don't forget, your packaging can all be repurposed or recycled in your household waste - fingers crossed you might be able to find a use for it elsewhere :) If we can help with any other aspects of your order, please drop us a line at hello@franktons.com
Best wishes
Claire and the Frankton's Team
Excellent customer service
Excellent customer service, quick response time and very helpful and friendly staff - highly recommended!
5 czerwca 2023
Odpowiedź od Frankton's
Hello Phil, thanks so much for taking the time to send us a review (and also the lovely picture showing your HOTBIN in place) Let us know how your composting journey goes, and don't forget the lifetime support that you have for your HOTBIN provided by Frankton's!
All the best
Claire
There was a delay with order and they…
There was a delay with order and they kept me updated. Also when item arrived a piece was missing and they sorted immediately.
4 czerwca 2023
Odpowiedź od Frankton's
Hello Joanne, I'm sorry that your order didn't quite go as planned, but glad we were able to get things sorted for you as quickly as possible. We hope you are happy with your item, it'll make a lovely addition to your garden.
Best wishes
Claire
Excellent service
Excellent service. Staff were so helpful. Product pricing was very competitive. Would buy from them again without hesitation.
30 maja 2023
Odpowiedź od Frankton's
Hello Wendy, thank you for leaving us a review. You have chosen a lovely piece for your garden and even better that it was for a good price :) If there is anything else at all we can do, please do drop us a line at hello@franktons.com.
With best wishes
The Frankton's Team
Bought a HOTBIN
Bought a HOTBIN, it’s a good price, it seems a customer-oriented company, unless the product go wrong, it's too early to tell the after sale customer service like.
16 maja 2023
Odpowiedź od Frankton's
Hello Nikki, thanks so much for taking the time to leave us a review. As you have purchased your HOTBIN from Frankton's, don't forget that you have access to full support for the lifetime of your product. We also supply all spare parts to keep your HOTBIN in tip top condition for many years to come. If we can help with anything at all, please get in touch via hello@franktons.com or give us a call on 0300 373 1131. Best wishes and happy composting! Claire
Very helpful
18 maja 2023
Odpowiedź od Frankton's
Hello Carole, you are more than welcome and if we can be of any further help, please do let us know at hello@franktons.com. Best wishes, Claire and the Frankton's Team.
Great service
Great service, received goods earlier than expected and they were very well packaged. Would recommend
17 maja 2023
Odpowiedź od Frankton's
Hello Emma, thank you for leaving us such a lovely review. Don't forget that all of your packaging (bubble wrap included) is full recyclable or I am sure could come in handy for something else around the house. I hope your local birds get lots of use out of the bird bath with the hot weather we have forecast :) Please do let us know if there is anything else we can help with at hello@franktons.com. With very best wishes, Claire
Doświadczenie Trustpilot
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