Fotello Recenzje 

I’ve had an outstanding experience with Fotello. As a small real estate photography business, having a reliable partner is incredibly important, and Fotello has exceeded my expectations.

The quality of their photo processing is excellent. The images consistently come back looking polished and professional, and my clients regularly compliment the final results. Just as importantly, the team is constantly looking for ways to improve. They actively ask for feedback, genuinely listen to it, and move quickly to implement suggestions into both their editing process and the platform itself. It’s refreshing to work with a company that is always evolving.

What has impressed me the most is their customer service. Every time I reach out, they make me feel like I’m their most important customer. Even though I’m a small business, I’ve never been treated like one. They’re responsive, knowledgeable, and if I ever run into an issue, it’s handled quickly and professionally.

Overall, Fotello has made my workflow easier, helped me deliver a better product to my clients, and given me confidence that I have a team behind me that truly cares about my success. I highly recommend them to any real estate photographer looking for high-quality editing and exceptional customer support.

I highly recommend the services, platform and the staff is super knowledgeable and helpful in getting everything set up with you. THe platform really fits my needs as a real estate photograper very well!

AK was more than helpful in setting up my account. I have used several other platforms in the past, and this has been the most involved team in getting me set up. I am looking forward to seeing just how well things go with the Fotello Platform

I cannot say enough good things about Fotello! They handle my photo editing, virtual staging, and video work, and the results are consistently outstanding. Their team is incredibly patient, polite, and always willing to go the extra mile to ensure everything is perfect. I especially want to mention Mr. Brix, who was incredibly helpful today with photography staging. His assistance made a huge difference, and it’s that level of dedicated support that keeps me coming back. If you are looking for top-tier editing and media services, I highly recommend Fotello!

AK was great and helped me through all areas of need. Communication was great and very helpful! Can't wait to continue to using their services and platform.

Fotello is such an excellent company. Im thrilled by their level of service and wuality of this platform. A.K. was my onboarding agent and he provided outstanding service and made set up so quick and easy. Fotello is helping me streamline my RE media business and has made my job so much easier. Thank you!

Ive been using Fotello for about 2 months now, first month i paid the $1000 then moved to $500 a month for the second month. In this time, i have noticed that the interior images are fantastic. I love them! Clean and wonderfully edited. Exterior images: I might as well throw every drone image out! Terrible exterior editing. Poor coloring. Very flat. all around UNUSABLE!!
Id give 5 stars for the interior photos all day and give -2 stars for the for the exterior images.

Great platform, really did an amazing job with my HDR bracketed images, colours were excellent, saved so much work in my busy schedule. I did have to get revisions done on some images and the human assistants were really quick and helpful, top notch service. Really happy and so is the client.

This is actually a really great company to use as a photographer. I am extremely impressed with their extensive services, quality of edits, and with how easy the platform is to use. I highly recommend any aspiring real estate media professional to explore what Fotello has to offer.

*See update at bottom.

I did a soft test of their services and originally liked what I saw. The sales support was very fast and helped me decide what plan was best for me. Edits were fast and pretty good. I was ready to start using this platform with real client work so I connected Fotello to my Stripe account.

I changed my email address on Stripe which apparently broke the connection with Fotello. But I couldn't see anything on their page to reestablish a connection. The payment settings page just loaded to a blank page.

I sent a message to support and ran around in circles with the AI chat. I did all of the troubleshooting suggested and the page still did not load. The chat said it would notify the team and I'd get a response soon. As of this writing, it's been a week and no human has responded to it. They advertise 24/7 support chat but that probably means AI and not a human.

That was enough for me to cancel. What if I have a problem delivering a real estate shoot where a client expects 24 hour delivery? I'd lose business.

Upon cancelling, I received an automatic email asking for my experience and why I canceled. It said every response is personally reviewed so I shared my experience. No response. No attempt there either to rectify the issue there either.

When you're running a business, you can't wait a week or more for a support response. Support is just as important as sales. Don't bait and switch.

Update: I did receive a response from management who apologized for not receiving a reply, but wasn't able to determine why their chat system never connected me to a live person. My issue was fixed by tech support. I am still evaluating their system but have changed my rating to reflect the response.

I spent thousands of dollars purchasing credits, waiting for them to fix their wall color issues before I use more and now they won't give me access to my credits w/o paying an extra monthly fee.

UPDATE:
I was getting a refund for those listing that I could not use.

I was subscribing to this service and paid 100 dollars per month for 5 listings/months . It worked ok. It has potential but is not there yet. The editing is not consistent and it works some times but definitely not all the time. That's why I was quitting my subscription. When I was quitting I hade 9 listings left and I asked if I could still use them even if I wa canceling my subscription and then the customer support said that I could use them for up to a year. Now I got scammed on 9 listings with is around 200 dollars. So I paid for 200 dollars for nothing.. If you want to save yourself from some headache do not use this app. The customs suport is slow and not helpful.

I paid for listings expecting to be able to use them when needed. What I discovered later is that those listings remain accessible only if the account stays on an active paid plan.

Even though my dashboard still showed my previous plan as active until a specific date, I was required to activate another plan just to continue processing photos. This made it extremely confusing to understand which plan was actually controlling the account.

The billing structure is difficult to follow: downgrades apply at the next billing cycle, Essential has a minimum monthly charge, and unused listings only remain usable while the account stays on an active plan. From a user perspective, this creates the feeling that you must keep paying in order to use what you already bought.

The platform itself may work technically, but the subscription and billing logic are not transparent and make it hard to trust the system.

Because of this experience, I cannot recommend the service.