We’ve just had a fabulous experience with Forman & Field. I found the ordering process simple with lots of great choices and clear indication with allergies etc. the food was delivered on time in a ve... Zobacz więcej
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This is my second great experience in ordering wild fish from Forman &Field. On both occasions a lady named Lola in customer online services showed professionalism and initiative in placing and follow... Zobacz więcej
Our order came on time and was very well packaged. The pissaladiere, strawberry jam and smoked slamon were all to die for! Will definitely order again.
Purchased a number of items previously and enjoyed. First time purchased a cake within order. It was cold, hard and tasted awful and after trying again at room temp later was thrown. Response... Zobacz więcej
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Informacje dotyczące firmy
O Forman & Field
Napisane przez firmę
Forman & Field is part of the Forman family of companies spearheaded by H. Forman & Son, the world-renowned smoked salmon business that dates back to 1905.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Dane kontaktowe
Stour Road, E3 2NT, London, Zjednoczone Królestwo
- 0203 601 5464
- info@formanandfield.com
- formanandfield.com
4,4
Doskonała
629 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 60% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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My food order (Number 209076) did not…
My food order (Number 209076) did not arrive and my wife had to make last minute and stressful arrangements for a special dinner.
I suggest you use a more reliable delivery courier.
Your staff are very good when ordering and Rachael Pavitt was very helpful when I asked for a refund.
3 października 2023
Odpowiedź od Forman & Field
Good evening William,
Thanks for getting in touch, though I'm so sorry to see the disappointment caused from this failed delivery. We were equally as disappointed. Rachael tried no end to get this rectified and I'm frustrated that DHL let us down on this occasion.
Unfortunately, as much as it stings to have to acknowledge this, there's not a single courier in the land that has a 100% success rate, believe me we've tried them all!
And whilst 98% of our orders run without a hitch, there are unfortunately 2% where there could be a hiccup in the form of a delay or damage. That said, if something does go awry we're always more than happy to try and make it up to you, it's the least we can do.
We will always do our best to be as transparent as possible when it comes to the potential mishaps that can occur within the delivery process, I'm truly sorry that you got caught up in one of these mishaps on this occasion, but I'm glad to see that Rachael was as helpful and wonderful as she always is and the problem was "resolved" at least to the best it could have been given the very disappointing circumstances. I'm sorry, again.
Have a lovely week anyway I hope it's not raining to much where you are currently!, and hopefully we can speak to you again soon.
Beth - F&F
Rachael couldn’t have been more helpful…
I had to change the delivery date and Rachael couldn’t have been more helpful and efficient.
3 października 2023
Odpowiedź od Forman & Field
She's an absolute star! Thank you for your lovely comments Rosalyn.
Ham for harvest supper
Ordered by phone good person taking order, added to order a week later no problem with that.
The alderton ham was for our village harvest supper.
Everyone said how tasty it was and I’ve ordered two catalogues to give to residents, I will point out exactly what they had to eat.
Finally the quality is always good.
3 października 2023
Odpowiedź od Forman & Field
This is absolutely fabulous to read, thank you so much Beverly! We're looking forward to speaking with you again soon.
Kind regards,
Beth
Food is delicious always amazing…
Food is delicious always amazing quality. A real treat.
27 września 2023
Odpowiedź od Forman & Field
As are our customers! Thank you Julia :)
not my favourite too much salmon for…
not my favourite too much salmon for starter too many bones in the cod miso and the tarts were not the best custard too much sugar
1 października 2023
Odpowiedź od Forman & Field
Hi Phoebe, naturally very disappointed to read this.
I will speak with our production team to find out if there's any chance we could make smaller portions of the Spoonable Salmon Surprise, although I must admit it's not often customers tell us there's too much of something! :) The Black Cod is advertised as a boned fish - unfortunately it's simply not possible to remove them before cooking because the fish is too delicate, so it's something we have to make mention of at the time of ordering. We wish there were a way around this but at present there's none without cooking the fish first. I'm sorry if this wasn't clear, I'll take a look at the web listing to see if there are ways we could make it clearer.
The Creme Anglais is naturally sweet, light and delicate, it's made from a traditional Creme Anglais recipe which does tend to differ slightly in taste and texture what us Brits knows as custard! But you of course should have enjoyed it and I'm sorry that you didn't.
If you order again and have any issues what so ever, or even any suggestions for improvement, please do contact our customer service team. We're always more than happy to look at and hopefully rectify any problems, it's really important to us that you're happy!
We hope to hear from you again soon.
Kind regards,
Beth
Great food freshly prepared and professionally delivered to my door
Dressed lobster, pulled beef wellington’s, cheese soufflés, petit fours and cured tuna and salmon were all excellent. Not inexpensive but delicious so worth splashing out on for a birthday weekend away in a glamping pod by a lake.
1 października 2023
Odpowiedź od Forman & Field
Completely envious of what sounded like a perfect weekend, I'm really glad that you let us be part of this! We hope you take us with you next time too! :)
PS HAPPY BIRTHDAY! :)
Consistently good
This firm supply consistently good food and they’re all lovely people too. I’m very fussy about smoked salmon; but F&F lean smoked salmon is an absolute treat I’ll never say no to!
I always order lots of goodies around Xmas from them to take the pressure off the cook. Everything is always top quality and completely delicious.
20 grudnia 2022
Opinia niezależna
Odpowiedź od Forman & Field
Thank you so much Helen, the lean is my favourite too! Really loved reading this review, our wonderful customers make our jobs all the more worth while so the feeling is very much mutual!
Very simple and easy to order the…
Very simple and easy to order the person I spoke too was helpful.
29 września 2023
Odpowiedź od Forman & Field
Thank you so much for you lovely words, we really appreciate them.
The ham terrine although kept in the…
The ham terrine although kept in the fridge disintegrated when I cut it . It was not a solid block so had to serve it in bits.
28 września 2023
Odpowiedź od Forman & Field
Hello Ms Macloed,
Really disappointed to read this, it sounds like we absolutely need to investigate what's happened here. If you still have the packaging we'd really appreciate if you could let us know the 3 digit code that's on the small yellow sticker, it will help our team enormously.
I'd always recommend contacting a company if ever you have a problem with an order, but here at Forman & Field especially we pride ourselves on our customer service and experience, its important to us that you're happy!
If you'd like to find a resolution to this please do e-mail us we'd be happy to look into this for you.
Kind regards,
Beth
Message amendment on 16.10 - Hi Ms Macleod,
We've just had an update from our kitchen who have managed to pinpoint the problem. One of our chefs unfortunately made a batch of the terrines incorrectly, not adding the stock/jelly through the mix meaning the mould was only flaked ham, with nothing to keep it together! This was spotted quickly so luckily there weren't too many offending terrines leaving us like this, but unfortunately it does look like yours was a victim to this problem.
We'd love to fix this! So please e-mail us when you get a chance so that we can work out the best day to send your much overdue replacement.
We look forward to hearing from you!
Kind regards,
Beth
Outstanding
From the outset Rachael was more than helpful in resolving my queries.
The food was delicious and the servings generous an absolute treat. The whole experience was exceptional. I would highly recommend this to everyone.
10 października 2023
Opinia niezależna
Odpowiedź od Forman & Field
Bless you Dave, Rachael is wonderful isn't she! I'm so glad to read you were happy with everything, this is exactly what we strive for so this really is wonderful to read. We're here next time you need us!
Lovely food so easy to order
The online order and delivery experience has never failed in my experience. Food is excellent quality to justify top price range, can highly recommend
27 września 2023
Odpowiedź od Forman & Field
What a Stella(r) review! :) Thank you so much for taking the time to leave your kind words, it's really appreciated Our customers are the best!
Very well worth it
Very good quality. Well presented. Arrived on time, very polite and courteous delivery. Thank you
12 października 2023
Odpowiedź od Forman & Field
Always a pleasure to help you Rita, thank you for your continued support!
Always superb produce
Consistently great service and superb produce. You’ll never buy smoked salmon from anywhere else one you’ve sampled the London Cure. The new wasabi cured salmon was delicious too.
27 września 2023
Odpowiedź od Forman & Field
Ahh Frank, overjoyed to read you enjoy the Wasabi & Ginger Cure. It's absolutely divine, I'm glad we've been able to let people try this delicious cure. I'm glad you agree! Thank you for leaving such a lovely comment, we look forward to speaking with you again soon.
Great service
Great service, good communication, and a really broad range of choice for food, especially (a nice change!) for vegetarians.
24 września 2023
Odpowiedź od Forman & Field
Thanks so much for this Mark, we've been trying to improve the vegetarian range and we've got a few new treats coming in the next catalogue, really hope you like these too!
The food is delicious
The food is delicious, love their fish cakes deliveries are great 5 star service
24 września 2023
Odpowiedź od Forman & Field
Perfect freezer additions, we couldn't agree more! Thanks for being a wonderful customer :)
Great service with top class…
Great service with top class ingredients, prepared with all the expertise of a top restaurant, can't wait for the new inventive menus.
24 września 2023
Odpowiedź od Forman & Field
Thank you so much Gary, absolutely love this! We can wait for you to take a look at the new recipes :)
Superb lobster bisque
Superb lobster bisque! A luxurious starter for my dinner party. The Coq au vin was delicious too, although ordered more than I thought I needed, but needed it all. Food arrives well packaged & chilled well.
It’s my second order from F&F & will certainly order again.
24 września 2023
Odpowiedź od Forman & Field
Really wonderful to hear Sally, our new catalogue will be landing with you soon too so even more to be tempted by! Thanks for being so lovely.
Disappointed with Beef Wellington and starter over seasoned
I ordered the Celebration Meal for two for our anniversary. It arrived on time and the packaging of the meal was perfect. Use of glass kilner jars gave a professional look. The printed menu was a nice touch although the starter was described as having been served at The Coronation at Buckingham Palace in 2013! Surely 2023!
I followed all preparation exactly. The starter of smoked salmon parcels with lobster and crab filling looked very nice and was a good size. However sadly they were so salty that we found them inedible. My husband likes food quite salty so for him find something too salty is unusual.
The main course comprised Beef Wellington, potato Dauphinois and vegetables. I expected a proper “beef wellington” made from fillet of beef, wrapped in a mustard sauce and a mushroom duxelle and a thin pancake or prosciutto. What we had was pulled slow cooked beef wrapped in cabbage. Unfortunately the meat was dry and the dish was not a beef wellington, it was beef pie effectively. I checked back on the advertised wording which does say Beef Wellington although the printed menu enclosed with the meal says pulled beef Wellington but . The vegetables and potato dauphinois were fine. The jus again I found lacked depth of flavour.
The desert was nicely presented but it didn’t get a wow. So sadly my meal overall was disappointing. I wanted to enjoy a nice meal without cooking but for us it just didn’t work out.
5 października 2023
Opinia niezależna
Odpowiedź od Forman & Field
Hi Clare,
I'm really disappointed to see that we didn't live up to your expectations on this occasion. The Celebration Dinner for Two is a great seller and I know from feedback it's made a lot of people happy, so it's really disappointing to see that it didn't hit the mark this time.
We swapped our Beef Wellington recipe a few months ago as customers often reported that the old recipe didn't always cook perfectly. The old recipe was very much your traditional Beef Wellington, designed as an individual portion, but it's no good if it's not making people happy! Since switching the recipe it seems to have solved the problem, though I can absolutely understand how disappointing it must have been if you were expecting one thing but received another.
I've just checked the listing for the Celebration Dinner for Two, and though there is a link to the Pulled Beef Wellingtons, the description of the dinner doesn't explicitly mention that the recipe has changed, and I will be sure to remedy that. I'm so sorry for the disappointment.
With regards to the Paupiettes, these little fishy pillows are wrapped in our Smoked Salmon and it sounds like perhaps they were wrapped this time in the leanest cut. The top slices of the salmon side (the lean slices) will naturally be a lot more salty as this is where the cure hits the fish, and there have been occasions in the past where customers have reported these slices being too salty for their own taste. If you were to order this item again we could ask the kitchen team to prepare your order specifically with fatty slices instead of lean, which would be a lot more mellow.
Your whole experience is incredibly important to us, every big order to every small order holds just as much value to us. It stings to receive a 2 star review when we've not yet had a chance to fix the problem, if you're not happy with something we'd like to know so that we can make it right!
If you still want to get in touch we'd love to hear from you.
Kind regards,
Beth - Customer Service Manager
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