Fast, and easy to deal with response from customer service. The products are awesome, especially when you are getting gifts for special people. Online orders are easy to make because they use shopify.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They are great people to work with! Thank you Mary for hearing my rant about delivery... thats not on foreverwick but on the postal service, my mother was very happy with her bday candle and she will... Zobacz więcej
I paid for 4 candles and only recieved 3. I sent photos immediately to the company of the packaging and contents and now they are accusing me of fraud. I had to fill out paperwork and submit it. They... Zobacz więcej
I wasn't able to use my 20% discount that I got in the mail today so I sent an email and spoke with Marry while although she could not give me the 20% discount she did give me a one time 10% discoun... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ForeverWick Candle®. The only company that puts a diamond in every fragrant candle. 100% Genuine cut and polished Diamond. Find a real diamond jewel inside!
Dane kontaktowe
N Oakley Blvd 333, 60612, Chicago, Stany Zjednoczone
- foreverwickcandle.com
Odpowiada na 26% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
It arrived on time thanks to CSR Marry
It arrived on time with no problems and smells amazing. Will definitely buy again. Shout out to Marry in customer support, who was an absolute rockstar! I live waaayy out in nowhere, and the rural addresses are problematic at best, and Marry made sure I'd get my order with no problem!
Great experience!
Very seamless process and personable customer service representative helping me through the process. Can tell that this business cares about it’s customers and I will definitely be doing business with you guys in the future.
I received my shipment
I received my shipment, completely damaged, and notified them immediately, by email, with pictures of the damaged items. They sent out a replacement shortly after, which arrived in perfect condition. The smells of the candles are not overwhelming, and the jars are super cute. Will definitely be ordering again.
Missing order
I wrote in with a question regarding an order. They responded back very quickly especially considering it was a Sunday
Friendly and helpful people they are…
Friendly and helpful people they are great at what they do keep being brave
Well my package arrived today so I gave…
Well my package arrived today so I gave it to my wife. She was very excited and wanted to light it so she did and she said it smells amazing!
And because I was there I agreed so I told her about what I got and she was amazed that there is a Diamond in there you can exchange and loved the idea.
I’m sure we will be ordering again!
My husband bought these for me as a…
My husband bought these for me as a gift and we enjoy getting them and seeing what’s inside! I couldn’t be happier with a gift that will last a lifetime
Candles smell amazing
Candles smell amazing! My address was rejected by system due to how I plugged it in but the company quickly emailed me to sort everything out and I received my order in a reasonable ship time even with this minor issue. Still a bit curious to how the “bonus entry points” work as there was not much instructions on how to track and know if i won anything or not.
Unfortunately I had shipping problems
Unfortunately I had shipping problems, my first parcel never arrived. Then it arrived but my second order didn't
They were very helpful with the email corresponding. When I did get my first order I was thrilled by the free diamond I got. The candle is beautiful and burns a long time. The scent was mild and not over powering. Then the big reveal came. It was time to open the capsule. I love the diamonds and the whole experience that's why I ordered another 2 times. I love the candles and diamonds. It's a great surprise and fun for the whole family.
Not worth it
The candle I ordered smelled great before it was lit. We lit the candle expecting it to smell amazing but we can't even smell anything. It's like it's a no scented candle. I didn't expect the diamond to be anything big and it wasn't but I did expect the candle to smell good.
I absolutely adore my Forever Wick…
I absolutely adore my Forever Wick candles!! From the moment I lit it, the lovely fragrance filled the room and created such a warm, cozy atmosphere. The scent is perfectly balanced—not overwhelming but just enough to make the space feel inviting!!
The real surprise came as the candle burned down—the hidden diamond! It was such a fun and exciting experience to uncover a REAL DIAMOND!!! It truly feels like a luxurious treat, combining relaxation with a little bit of treasure-hunting!!
On top of that, their customer service is exceptional. The team was friendly, attentive, and went above and beyond to make sure my experience was perfect. Every question I had was answered promptly and with genuine care. More company’s now - could learn a lot from Forever Wick!!
Overall, these candles are a perfect gift for yourself or someone special. The combination of the delightful scent, hidden diamond, and top-notch customer service makes it a unique and unforgettable experience. I cannot recommend Forever Wick Candles enough! Give them a try- you will not be disappointed!!♥️🙌 🕯️
What fast and friendly help
What fast and friendly help! I appreciate that!
The service has been amazing
The service has been amazing, quick responses to any queries.
The candle smells so good and I can't wait to find the diamond inside.
I was very disappointed with the post…
I was very disappointed with the post office's involvement and felt I was going to lose out on what I paid as well as my wife missing out on the candle I ordered for Valentine's Day. After setting for 13 days in Indie it finally arrived and my lady loves it.
Purchasing their product is easy
Purchasing their product is a concise and straight forward effort.
Their follow-up with them, after my purchase, was almost immediate and their response was relevant to my query and satisfactory in nature.
I ordered at the end of January to get…
I ordered at the end of January to get these for my wife for our 30th Valentines day. I thought it would be a great Valentines gift I bought like 4 of them spent like $147.00, I got a text on the 13th of February that it wouldn't arrive until the 14th on the 14th it arrived in my locking mailbox which it wouldn't fit. But the label on a piece of cardboard with my invoice and a couple marketing flyers arrived. I talked to the mailman he said I have to talk to forever wick candles, the only way I could talk to them is through a email. They said that I would have to wait until USPS reviews the issue before they do anything and unless I email back i get nothing from them. I went to USPS and they said there is nothing they can do because it was delivered i showed them pictures and they said that I have to deal with Forever wick candles and so I have to deal with horrible customer service i am now fighting it with the card I paid with, since I dont get any info from Forever Wick. They took my money as fast as they could and couldn't deliver with any customer service. I not sure but it seems like a scam.
Love the candle
Love the candle, super funny inscription yet very relative to my wife and i’s marriage. Haahahahhahaha!
Great customer service, very friendly!
Can’t wait to purchase more candles!
Jose
Great company/customer service
I requested help to find the value of my diamond from my new purchase for Valentines day for my wife. I got a reply almost 5 minutes later in my email with a link. I will be ing using this company for all my candle purchses for my wife!!
Wish I could give them zero stars!
Wish I could give them zero stars. Do not waste ur money. They gaurantee a diamond in "every candle." That's a lie. Purchased their Lemongrass candle and was so excited to see a gold wrapped package in the melted wax. What a rip-off and disappointment it was to unwrap and inspect the vial only to discover there is NO DIAMOND inside. Also, this small candle was over $50 and has no fragrance. Don't waste ur hard earned money on this con job site!
Buyer beware
I have been a customer with forever wick candle for sometime the excitement of finding the vials of what was contained a diamond brought excitement but On a valentine special they had,I was supposed to have gotten three candles with double diamonds in each candle and they were supposed to be the .05 or greater diamonds within each candle, I place the order February 2 , I received package February 17th 3 days after Valentine’s Day and upon surprise, they only had one diamond in each candle, and each diamond was only .02 crt, you can’t call anyone, only email customer service and they said my order was what I got so I went back into my orders and my orders were switched around and tried to get it resolved and they told me there’s nothing they can do. I am no longer a customer with them,they do not have a customer service. You are just screwed.
PS: if they find a way, you will lose out
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