Awful service and regret setting my regular saver up. Multiple conflicting emails sent from yourselves over the weekend and all I want to do is pay into the account. Won't use again
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Used to have most of my savings there but moved to better rates, also withdrawing money can take 24 hrs others take 24 seconds
Funktioniert alles irgendwie nicht richtig. Das Lockangebot mit den höheren Zinsen auf dem Tagesgeld für Neukunden ist OK, das Drumrum funktioniert nicht wirklich. Das Online-Banking sieht s... Zobacz więcej
I have nothing but praise for FORD Money. I'm 71 years old, not clever with technology, & nervous of making mistakes I have had to ring several times over the years to ask for help with my ISA Ever... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We are a multi-award winning online savings provider, offering a range of fair and consistent savings products in the UK: each designed to help make your money go further. We’ve been managing money and providing lending via our finance subsidiary Ford Credit since 1963. And in 1997 Ford Credit obtained its UK banking license and became known as FCE Bank plc. This means that as Ford Money we are regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). Your savings are also protected by the Financial Services Compensation Scheme (FSCS), so you have the reassurance of knowing that Ford Money is brought to you by an established name you already know - and more importantly can trust. To find out more about our savings products visit www.fordmoney.co.uk
Dane kontaktowe
Warley, Zjednoczone Królestwo
- 0345 266 1231
- help@fordmoney.co.uk
- fordmoney.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Went through All the procedures to open…
Went through All the procedures to open an account with Ford money after several pestering text to funds the account from them I sent 10k from My nominated account to fund the account only to have it sent back The following Day then The nominated account asked for evidence of where The Money had come from before they would credit back My account as There was no evidence from Ford money iam stuck with Money in the system and no communication from Ford Money dispite several e-mails and secure messages as a First Time customer of theirs iam not impressed at all with the service still waiting for My money to be returned legal proceeding will be taken if they can't resolve this matter very disappointed with them to say the least.

Odpowiedź od Ford Money
The app has been down for 3 days
The app has been down for 3 days. And no message other than call us! The bank should be reported to the regulator. I don’t have the time or energy

Odpowiedź od Ford Money
Robots ?
I Really want to open /switch to an account with ford but am concerned the high praise here is just paid ford reps or bots and that it will be impossible to actually walk in anywhere to meet with anyone face to face If any issues Occur and very difficult to speak with an actual person on a phone call If you even pick up without being charged an arm and a leg to be on hold
Then if the online page freezes up Internet gos down or vanishes etc etc your stuck . I dislike banks I dislike faceless digital electronic money payments deposits etc even more so it’s big brother all
Sold on “convenience “ but stuffing it in a teapot isnt a good idea either and I allready have bank accounts Lol so....What other banks are linked to ford Please as I know it’s only 85k covered with any bank or Even linked banks TOTAL .Tell me why I’m wrong before I arrange an interest deal with my current walk in banks and spread the deposits under different ACTUAL banks to keep under the 85k in each
Thankyou

Odpowiedź od Ford Money
very slow to get through to
very slow to get through to - been in a queue for 39 min so far !

Odpowiedź od Ford Money
Already had a savings account with Ford…
Already had a savings account with Ford Money and just opened a fixed. Very impressed with them in their simple and straight forward web site and easy opening of the account and customer service when I have e mailed or called are fantastic and helpful when I had a question. . I went to Ford as they are a brand well known name unlike some of the other competitor banks who I have never heard of. They offer great competitive rates and easy to understand on how to add or withdrawing funds with no complications or limits on withdrawals. Well done Ford Money, I highly recommend them.

Odpowiedź od Ford Money
A very happy customer
I currently have a fixed term savings account with Ford Money, and I could not be happier ! Very easy to open and operate. No issues whatsoever and a very competitive rate. I feel you deserve a better rating than you currently have. Keep up the good work.

Odpowiedź od Ford Money
isa opening
i opened a isa , swoped from my existing isa was done swiftly, no problems, using the app straight forward never any problems, would recommend 👍👍

Odpowiedź od Ford Money
Easy to manage
very easy to set up and manage an account. Competitive rates of interest also help.

Odpowiedź od Ford Money
New Account Password Doesn't Work
I can't create an account. They have everything in green if it meets the criteria - upper case, lower, characters, etc. Everything is green, 5 attempts, all failed. Eventually used a browser generated password and it also failed. I'm not a fool, and read the password criteria line by line. Their own system verified the password. But I give up. It's obvious they just don't want new customers.

Odpowiedź od Ford Money
Opened a 1 year fixed online saver
Opened a 1 year fixed online saver - very straight forward. . Have also spoken to a representative, who resolved my query very efficiently . Getting through on the phone was easy no delay . I have since opened an easy access savings account - I recommended the bank to my sister who also found it straight forward to open an account .

Odpowiedź od Ford Money
Great service over a number of years
I have invested six figure sums in Ford money fixed rate accounts for a number of years.
I have ALWAYS received excellent service from well informed advisors.
They offer highly competitive rates and keep you advised with clear instructions a month before maturity.
I highly recommend this bank to you.

Odpowiedź od Ford Money
Great simple straight forward products with excellent customer service
Simple clear web site. Straight forward products with Excellent transparent rates Unlike other Building Socs I have used they have a simple approach with one flexible account They don't make you transfer to a new account with a better rate. Customer service has been excellent. Phones always answered promptly. Cant fault them

Odpowiedź od Ford Money
5 stars all the way
Like another reviewer on here i was also very reluctant to open an account with ford money due to the large amount of negative reviews but i'm very glad i did. The whole process was simple and straight forward.After choosing the account i wanted it was just a case of filling out an application form.I then received an email 5 minutes afterwards informing me my account was now open.I was then told i would be getting an email within 24 hours which would give me temperary information to start funding my account,well i received that with in 3 hours.Then to get my permanent information which would be coming through the post i was told i would get it in a week,well that arrived in about 3 days with all the information i needed.I also found funding my account simple and straight forward and its nice to receive a text a couple of hours later to inform me that said funds have arrived in my account.One other thing is the ford money app is useful and so easy to use with very clear graphics.I have recently tried to open an account with another bank who shall remain nameless.I filled out the relevent forms to then be told i would have to wait 3 days to get my application approved,well after 5 days i got an email telling me i had to send more information which i did.I was then told after another week that they needed even more so i just gave up went to ford money and it was all opened and approved with in about 15 minutes.I think the reason some people struggle with ford money is they just don't read the instructions carefully about how to deposit money etc and then turn round and blame ford for there mistake.All i'll say is if i could give 6 stars instead of just 5 i would.

Odpowiedź od Ford Money
Been a satisfied customer since 2018
Been a satisfied customer since 2018. They are quick to increase savings interest rates following BOE decisions and on line messaging system has worked well. Only disadvantage is transfers to and from other banks not instant but out-weighed by the advantages
A good experience
Having seen the negative reviews was a bit reluctant to open a 2 year fixed rate bond with Ford Money. I decided to go ahead as it was the market leading rate. The application process was straightforward and simple. Got my account details and could have deposited money within minutes but waited until the next day until I got my customer ID by email so that I could login online. When I deposited money I got a text about 10 minutes later to say the funds had been received. Don't know why there is so many negative reviews but from me it is a well deserved 5 for simplicity, clarity and good rates.

Odpowiedź od Ford Money
Opened 4 joint savings accounts today…
Opened 4 joint savings accounts today due to great interest rates, and my wife needing easy access from an app, I found the whole process simple and super quick , called customer service once during set up to confirm one of the questions asked and found Josh to be super helpful

Odpowiedź od Ford Money
used Ford Money online 4 years
I've used Ford Money online for a few years now. All went as expected & no negative experiences.
Would recommend them 👌

Odpowiedź od Ford Money
Awful company
Awful company ! It took over a calendar month to confirm my account details -Finally got my details in the post and I am told the account had been closed as not funded in 21 days of application (WELL HELLO MISSION IMPOSSIBLE !)Well they say everything happens for a reason got a better deal elsewhere so cheers for that and ps. please advise your customer service people not to laugh at customers its not very professional at all not surprised he forgot to press the survey button at the end of call !!!!! * ADDED AFTER REPLY -What poor reply a misinterpretation of sarcasm that's the best one I heard yet and as for the excuse I had to contact you 2wks in to be told there was error this should have been picked up and reported to myself within 24hrs not me to have to contact you then wait another 2-3 weeks for you process come on talk about pass the blame just read the other reviews looks like a common occurrence!

Odpowiedź od Ford Money
Just opened an account..great interest…
Just opened an account..great interest rate but even better customer service who are so friendly and explain any glitches when opening the account. there is an app to use and excellent layers of security too.
A text message is sent when a deposit is made and lands in the account
highly recommended

Odpowiedź od Ford Money
Opened online a fixed term bond
Opened online a fixed term bond, had some initial issues with timing out, but their helpline was answered without queuing and the advice was good and worked. Transferred an initial deposit and received a text informing me it had been received within 12 hours. If you follow the instructions it does exactly what it says on the tin. A very strong interest rate and long term investment.

Odpowiedź od Ford Money
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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