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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This company is a con, they take all your data and pass on to third parties, would not provide any information without getting your details. AVOID ***

Reakcja na opinię

Oceniono na 1 z 5

Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Foodhub is very reliable and no commission What else we want Others like Ordermeal or menulog those eat your profit as commission So I prefer giving that as discount to my customers. not to t... Zobacz więcej

Oceniono na 1 z 5

Shocking company to do business with. Chasing us constantly (multiple times per day) to progress onboarding. Expect us to market on their behalf - flyer with their app/logo - put signs up. T... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca sprzętu dla płatności elektronicznych

Napisane przez firmę

Your one true restaurant partner Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway. Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.


Dane kontaktowe

1,6

Bardzo słaba

Wynik TrustScore: 1.5 na 5

131 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,6

Wszystkie recenzje

(131)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

JUST TAKEN MONEY OUT OF MY ACCOUNT

JUST TAKEN MONEY OUT OF MY ACCOUNT, NOT BOUGHT A SINGLE THING. IM ILL AND IN BED. USED THIS SITE ONCE LAST YEAR IN OCTOBER AND REGRET SO MUCH.

25 kwietnia 2025
Opinia niezależna
Logo Foodhub For Business UK

Odpowiedź od Foodhub For Business UK

We’re really sorry to hear this. Please reach out to us at complaints@foodhub.com with the email address linked to your account, the date of the charge, and any transaction details. We’ll investigate this urgently and help get it sorted.

Oceniono na 1 z 5

Fraud and Money Stealing

Never used this before.
Somehow they took £100 out of my bank account.
Stay away from this fraudulent criminal organisation and report them.

21 kwietnia 2025
Opinia niezależna
Logo Foodhub For Business UK

Odpowiedź od Foodhub For Business UK

We're really sorry to hear about this. That definitely doesn’t sound right. Please get in touch with us directly at complaints@foodhub.com with your email address, the date of the transaction, and any supporting details. We’ll investigate this as a priority and help get it sorted.

Oceniono na 1 z 5

Ordered from one stop carribean food

Ordered from one stop carribean food. Paid via food hub. Food took 2hr and 30mins to arrive, cold. They made me late for work too. Terrible service. I contacted foodhub for a refund on the quick and efficient chat service. I'm still waiting a response. Not so quick and efficient I guess. I hate online shopping. It's a con.

1 kwietnia 2025
Opinia niezależna
Logo Foodhub For Business UK

Odpowiedź od Foodhub For Business UK

We're sorry to hear about your experience. To investigate this further, could you please provide your order ID? This will allow us to review the issue and assist you as quickly as possible.

Oceniono na 1 z 5

After using food hub

After using food hub, bank made me aware of fraudulent transactions. Should have known as exactly the same thing happened to my wife.
WILL NEVER USE FOOD HUB AGAIN

22 marca 2025
Opinia niezależna
Logo Foodhub For Business UK

Odpowiedź od Foodhub For Business UK

Hi,

We take security and fraud prevention very seriously at Foodhub. We can assure you that our platform is secure, and we do not store or process payment details directly. However, we strongly recommend reaching out to your bank for further investigation if you notice any suspicious activity.

If you’d like us to look into this further, please contact our support team directly on hello@foodhub.com, and we’ll be happy to assist. Your trust is important to us, and we’d like to help resolve this matter.

Best regards,

Foodhub

Oceniono na 1 z 5

Theft of money!!!

Placed an order with a restaurant that was closed but their platform still allowed me to order. How was I supposed to know they were closed when it said open on Google plus allowed to take an order. Over $100 and 15 minutes after I received an email that the restaurant cancelled and refunds will be automatic within 5 days. Over a month later and no refund. Keep making excuses that it’s a payment glitch. Asked for proof of said glitch and it said Pending. Recognised the payment platform is Stripe and I reached out to Stripe. Turns out it only says that if there’s no funds to refund. They have essentially stolen my money and won’t respond to my emails. I’m complaining to NZ commerce commission and ACCC. This company needs to be fined big time!!

26 grudnia 2024
Opinia niezależna
Logo Foodhub For Business UK

Odpowiedź od Foodhub For Business UK

Hi Paola,

We completely understand your frustration, and we sincerely apologise for the delay in resolving this issue. A member of our team responded to your email on January 10th—could you please check your inbox (including spam/junk folders) and get back to us? Once we receive your response, we can investigate this further and work toward a resolution as soon as possible.

We truly appreciate your patience and want to ensure this is sorted for you. Please let us know how you'd like to proceed.

Best regards,

Foodhub

Oceniono na 1 z 5

Wait time clearly means nothing

Wait time clearly means nothing, went to pick up my order after half an hour (longer than wait time) it then took another half an hour for the store to have the items ready. When I returned home and noticed incorrect items and items missing I contacted food hub support which were no help at all… I never received a confirmation number or ID via txt or email so they said they were unable to help me or provide any refund. I’m not sure how an error/flaw in their system is my fault. First and last time using, don’t waste your time.

27 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Foodhub too big for own boots

Food wrong items delivered c/s waste of time rude and not bothered Sarah is a wage wasted could get someone better and more understanding Stick to the bigger companies uber,justeat delivero

25 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

I ordered a food of over £ 16 at food…

I ordered a food of over £ 16 at food hub and it wasn’t delivered then they said the system already processed a £1 refund I never asked for and that they can’t refund on that order again and I can only get 5£ coupon . I feel cheated and scammed. I should be refunded fully. Please beware people

24 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Robbing fraudulent scumsite

Foodhub have taken over £190 from my bank over the space of a couple of days, small transactions. My bank won't refund me as I have used foodhub before and foodhub won't refund me as apparently they delivered the food. Even though, the addresses the said food was delivered to, have been given to me and are hundreds of miles away, and the email addresses aren't registered to my account. They are scammers. Read other reviews, I am not alone with this experience. Avoid, foodhub, if you want take away, get some cash out and go pick it up yourself.
Foodhub, this is just the start for me, I will tell everyone who will listen, to avoid you and advise eateries to use a different ordering technique and stop lining the pockets of fraudsters.

29 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Absolute scam

Absolute scam, my order was accepted and got a confirmation email that the restaurant were preparing my food, the money left my bank, had another confirmation on a delivery time, 5 minutes later they cancelled the order because my address can't be verified, and refund was went to my food hub wallet, be very careful with these people.
I will be calling bank tomorrow and reporting it as bank fraud.

9 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Foodhub hacking bank accounts

Don't often have a takeaway, ordered from a chip shop in Newcastle under Lyme, no issues with food or delivery as they use there own staff to deliver food, so once ordered online it comes up on my online banking as foodhub not the chip shop name, ordered on the Thursday evening on the Friday night at around 10pm I get a text message off my bank saying they had blocked a payment for a online purchase of a e-gift card for £50 and to reply yes or no,I replied no as I hadn't used my card online or in any shops for a couple of months, my card was temporarily blocked by the bank to stop anymore payments being made, I've had to sort it out with my bank to get the card unblocked now waiting for a new card.

6 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Thieves and scammers

These thieves have tried to take money from my account after never even ordering from them, obviously a set of scammers and thieves, I wish they would come knocking on my door so I could ‘solve’ these problem people.
Address 56 Duke
Street, Stoke-on-trent,

4 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

No drivers to deliver my order from luna rossa

Terrible service! I ordered food from luna Rossa tonight and had to wait 50mins for my food which I chose on the website to be delivered asap. I had to phone the restaurant after 45 mins to ask where it was, the restaurant explained that food hub driver had not picked it up as yet. The restaurant ended up delivering it because they couldn’t get hold of a driver, the food was cold which had to be reheated… this spoiled it and I also had to throw out the focaccia bread and chips and they were hard an cold! Not the restaurants fault but the company they use for delivery! Waste of money!

1 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

food not delivered

food not delivered, takeaway phone not working, support not able to provide any asstance complete failure by food hub needs shutting down

18 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

I ordered Chinese food for Jade Cottage…

I ordered Chinese food for Jade Cottage Mansfield, the food absolutely awful and low quality, I chat with the customer service they didn't help at all. Trust me this servive isn't worth it. By the way if you live in Mansfield do not order Chinese food from Jade Cottage is expensive and low quality and foodhub doesn't help for the refunds is a unprofessional service

16 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID!

Foodhub are one of the most corrupt companies I've heard of! I don't have the app and have never ordered any food through them but somehow they still have my bank details. They took multiple transactions all in the same afternoon and 2 of them were only 6 minutes apart leaving my account balance in arrears of almost £20- I had £88 left to get me through the next 2 weeks and they've taken the lot but I never saw any of the food I'd supposedly ordered. 2 days later, still no signs of any food deliveries and I'm still £88 out of pocket! I had to call the bank to cancel my card and they put a block against them but they still managed to try again after the block was issued which is why my balance is now in arrears. As requested by Barclays, I called Foodhub customer services even though I knew I'd be wasting my time, they repeatedly told me I needed to speak to someone via the online chat service so I reluctantly downloaded the app purely to do so and two days later they still haven't attempted to reply! I live on my own with a cat there's no way I could eat that much in a week let alone one afternoon and I wouldn't waste the last of my funds on takeaways. What concerns me the most is how they managed to get my bank details when I've never used the app and how they can still end up leaving someone's account in arrears even after they were blocked. If I want a takeaway I'll call the place directly!

14 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID THIS APP worst company in the…

AVOID THIS APP worst company in the world and refuse refund even though they have evidence food was never received, apparently lying food vendors beat actual evidence, I will let everyone know to avoid this scam.

3 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Ripoff. Avoid like the plague.

Ordered takeaway from local restaurant then got txt and email from these people confirming my order and wanting the card details I'd already given. Was charged twice (by restaurant & Foodhub) but still no sign of a refund despite another call to restaurant and cancellation email from Foodhub. Will be reporting this fraudulent transaction to my bank.

2 listopada 2024
Opinia niezależna

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