I had a problem with my phones charging port for a while and struggled fixing it. I gave it to other businesses but nothing ever worked before I tried zRepair. They fixed my issue in less than 5 minut... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a Iphome 15 Pro today in fonez. Best customer service i’ve received ever. Nathan not only can do his job correctly and have a laugh while staying professional he has amazing communication sk... Zobacz więcej
Two separate instances irked me in the cork store . First replacing a battery which wasn’t installed correctly and made the phone roasting hot . Also told bare a faced lie regarding battery health an... Zobacz więcej
Reakcja na opinię
I accidentally broke the screen on my iPhone 12 Pro Max, and Matheus was a lifesaver! He managed to repair it within just a couple of hours, and the phone looks as good as new. On top of that, he ga... Zobacz więcej
Informacje dotyczące firmy
- Sklep z telefonami komórkowymi
- również w kategorii:
- Sklep z akcesoriami do telefonów komórkowych
Napisane przez firmę
Sim Free Phones Ireland, Unlocked Phones, Accessories, Device Repair. Fonez is Ireland's NO: 1 shop for buying second-hand/used phones, tablets & MacBooks. Shop online. or Visit one of our store in Galway.
Dane kontaktowe
5 Corbett Court S/C, H91 WK8V, Galway, Irlandia
- +353 87 165 6602
- info@fonez.ie
- fonez.ie
4,5
Doskonała
435 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
fonez fraudsters cheated me
fonez fraudsters cheated me, I ordered samsung s21 ultra 5G 256 GB, they broke it, they sent me s21 ultra 5G 128GB and delivered a broken phone, this is unfair 👎👎👎👎👎😡😡😡😡
7 lipca 2024
Odpowiedź od Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback if you would like to reach out to our customer care team at - Info@fonez.ie and provide more details on your recent experience and hopefully resolve this issue for you
Kind Regards Fonez
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Charger plus cables delivered promptly…
Charger plus cables delivered promptly and would use company again.
30 czerwca 2024
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Phone that I purchased in this shop…
Phone that I purchased in this shop happened to break a couple of day after my warranty expired. After paying for a repair to have inside parts of phone replaced, the following day my screen is not working. Refused to take accountability and repair the screen after I just paid foe the initial repair. The technician man was so rude. After being a. Customer here for the last 3 years I will definitely not be returning. I have never met a man so ignorant and rude.
24 czerwca 2024
Opinia niezależna
Odpowiedź od Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback if you would like to reach out to our customer care team at - Info@fonez.ie and provide more details on your recent experience we will aim to use this feedback to improve our customer experience.
kind Regards
Fonez
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Brilliant service at cork shop
22 czerwca 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Helpful staff
The staff members are very helpful and kind. I was in the Cork shop in Oliver Plunkett earlier today and Dom solved all my doubts and helped me pick the most appropriate phone for me.
17 czerwca 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
Great selection at super prices
Great selection at super prices. Very impressed protector screens were fitted to phones before dispatch. Prompt dispatch
5 czerwca 2024
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Fast delivery with every phone I’ve…
Fast delivery with every phone I’ve purchased and the phones are as described, good quality rated phones have a few scratches and great quality rated phones have only two or three noticeable scratches.
20 maja 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us
Really good experience in fonez today…
Really good experience in fonez today bought a I phone 12 pro in cork store
15 maja 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Disappointing Experience: Misleading Product Listing and Poor Customer Service at Fonez
My experience with Fonez regarding the purchase of Apple AirPods Pro was unfortunately disappointing. I initially visited the Galway store on April 30th, hoping to purchase the AirPods Pro, but they were out of stock. I was informed they would be back in stock the following day. However, upon returning, they had not arrived yet. I was advised to order them online for next day delivery.
When I checked their website in-store, the listing for the AirPods Pro wasn't clear whether it was the older Lightning model or the current USB-C model. Seeking clarification, I asked the staff, who assured me it was the USB-C model.
Trusting this information, I placed my order on May 1st, only to receive the item on May 9th, much later than expected. To my dismay, upon opening the package, I discovered it was actually the Lightning model, not the USB-C as I had been assured.
After reaching out to Fonez in an attempt to rectify the mistake, I received a disappointing response stating that due to the seal being broken, they were unable to accept a return or exchange. Despite explaining the situation, highlighting the ambiguity of their online listing, and referencing the assurance provided by their Galway store staff, no solution was offered. According to the representative I spoke to via their live chat, their management had confirmed that nothing could be done. I inquired about the possibility of speaking directly with management but never received a reply from the Fonez representative.
Overall, I'm deeply disappointed by the misinformation provided by Fonez and their unwillingness to resolve the issue. Despite the product being available at a lower price from Harvey Norman, I chose to shop with Fonez based on the assurances they provided and the promise of quick delivery. However, this experience has left me with no intention of returning as a customer.
9 maja 2024
Odpowiedź od Fonez
Hi
We are very sorry to hear you didn't enjoy your recent experience with us here at Fonez we value your feedback and we aim to improve our customer experience using your feedback. To your above message, we do state on our receipts that any purchase of a new sealed item cannot result in a refund if that item's seal has been broken This is an industry-wide standard across a wide range of companies and retailers of electronics. But As stated above we will use your feedback to work on improving our customer experience in the future.
Cork store
Dom was extremely helpful in the Cork store, helped me pick out the right phone!
12 maja 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Product exactly as described and…
Product exactly as described and delivered right on time
8 maja 2024
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Odpowiedź od Fonez
Thank you for taking the time to leave us a review
As I can see your order with us, was a preowned Device and SIM card pins are not supplied with these products, SIM card Pins are only supplied with New Decives, if you would like to contact us Via Email we can arrange for a SIM pin to be sent out to you free of charge
As we are always seeking to improve our service and customer experience we greatly appreciate the feedback..
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
Very good experience and service in the…
Very good experience and service in the cork store
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
cork store unbelievable service and…
cork store unbelievable service and really helpful !!
21 kwietnia 2024
Opinia niezależna
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
The phone landed the day after ordering…
The phone landed the day after ordering and my wife is delighted with it.
10 kwietnia 2024
Odpowiedź od Fonez
Thank you for taking the time to leave us such an excellent review!
We are glad to hear that you had such a positive experience with us.
As we are always seeking to improve our service and customer experience we greatly appreciate this kind of feedback.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.