My package arrived well packaged and in…
My package arrived well packaged and in my large box 🗃️ for my larger post.
It would have been useful if an email was sent to say it was coming or had arrived. I will let you know how I get on with it as I am a competitor in floral art.
Odpowiedź od Flowercomb
Thank you so much for your review Marie— we're delighted to hear your Flowercomb® arrived safely and well packaged, and we’re especially excited to know it’s being put to use in floral competition work!
We’re very sorry to hear you didn’t receive any notification emails about the dispatch.
Just to reassure you, our usual process includes three separate emails: one confirming your order, one from us letting you know your Flowercomb® has been dispatched, and a notification is for our chosen courier Royal Mail to confirm via email they have your parcel for delivery.
We're very sorry if these communications have not reached you. It may be that one or more of these landed in your spam or promotions folder.
Your feedback is incredibly helpful. We’ll take this on board as we continue improving the customer experience — perhaps there's a way we can make our communications even clearer or easier to spot.
Please do let us know how you get on with the Flowercomb® in your arrangements — we’d love to hear, especially coming from someone active in floral art. Wishing you all the best in your upcoming competitions!
Warmest regards,
Flowercomb® Team
