I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Zobacz więcej
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Zobacz więcej
Reakcja na opinię
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... Zobacz więcej
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Napisane przez firmę
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Dane kontaktowe
42 Gorst Rd, NW10 6LD, London, Zjednoczone Królestwo
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3,5
Średnia
882 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Positive experience
Flowers arrived quicky - beautiful and just the right amount of open. Delivery driver friendly and interactive. Flowers looking amazing
6 lipca 2023
The quality of the flowers !!!
The quality of the flowers !!!
Always fresh, reliable for sending a gift to know that each bloom will be in perfect condition and of the highest quality.
Delivery is also excellent with communication if there is a problem.
2 lipca 2023
I have been a Flowerbx customer for a…
I have been a Flowerbx customer for a while and have always loved their flowers. However, this time I was dissapointed in my Peony bouquet. I emailed Flowerbx and the girls responded right away with a solution. A lovely fresh bouquet of a different rose was delivered promptly. The girls were very understanding and I was relieved to receive this kind response. I will continue being a Flowerbx customer.
2 lipca 2023
Great quality and service
Great flowers delivered promptly on the agreed date. Very happy with the quality and service.
29 czerwca 2023
My daughter loved her get well Rosie Posies
My daughter loved the beautiful soft pink roses! They were beautiful delivered and made her get well a.bright one.
6 lipca 2023
Odpowiedź od FLOWERBX
Hello Brigitte,
Thank you so much for your lovely words, we are very glad our flowers put smile on your daughter's face!
Best wishes,
The FLOWERBX Team
Absolutely stunning
Honestly the most gorgeous flowers I've ever sent.
Two friends said they were unbelievably beautiful and another friend was moved to tears.
6 lipca 2023
Brilliant customer service support
Brilliant customer service support! Beautiful flowers received-Thank you.
29 czerwca 2023
Odpowiedź od FLOWERBX
Hi Alexander,
Thank you for your helpful feedback and ordering with us.
Have a lovely day!
Best wishes,
The FLOWERBX Team
Fresh flowers
Free vase is nice, just a lot smaller then it looked in the pictures. The peonies lasted about two weeks. A lot longer than the average flower shop on the high street / corner shop.
30 czerwca 2023
Odpowiedź od FLOWERBX
Hello Floortje,
Thank you for taking time to write about your experience.
We looked into your order and it appears that it was delivered on the day you have chosen when placing the order and as it was stated in your confirmation email, but I do apologise for any confusion. We will also pass your comments about vase to our product team to ensure it is represented more accurately.
Have a lovely day!
Best wishes,
The FLOWERBX Team
The quality is pretty good but our last…
The quality is pretty good but our last delivery had a couple of broken stems
2 lipca 2023
Odpowiedź od FLOWERBX
Hello Matthew,
Thank your your valuable feedback.
We are so sorry to hear that some stems were broken in your last order, this is of course not acceptable and we would love to rectify it for you. Please do email us at contact@flowerbx.com and our team will look into this for you and offer solution.
Have a lovely day!
Best wishes,
The FLOWERBX Team
Beautiful peonies delivered as a gift
Beautiful peonies delivered as a gift. Could not give any indication of delivery time which was a bit problematic. Wrong colour delivered but nonetheless very nice flowers.
25 czerwca 2023
Mixed experience with peony subscription
I had the peony subscription. Some weeks were stunning. Others had a few buds which never opened - disappointing for the price.
30 czerwca 2023
Odpowiedź od FLOWERBX
Dear Natalia,
We are terribly sorry to hear your some of your peonies didn't open, I do apologise for this mishap! Unfortunately peonies become bit trickier towards end of their season and therefore we decided to switch them off from purchasing as we are not able to guarantee quality anymore.
We would still love to improve your experience, please do email us at contact@flowerbx.com with order number of underwhelming drop and we will look into this for you.
Best wishes,
The FLOWERBX Team
Mostly beautiful flowers…
Mostly beautiful flowers. Love how they are hand-tied and hand-delivered with a smile too! I’ve had better luck ordering the single bunches, as and when, than the 3 times I’ve had a flower subscription. The subscription bunches never seemed to be quite as good, or offer as much variety, so I won’t be doing that again (once was a lovely gift). Seems like a great idea but it felt like maybe they didn’t deliver their best flowers as you’d already paid etc. I may be completely wrong of course and just had some bad luck! But overall I do love you can choose the type of flower from a wide variety and it’s not like the mixed bunch from the average florist.
27 maja 2023
Odpowiedź od FLOWERBX
Dear Mela,
Thank you for your valuable feedback.
Please be assured that we only source freshest stems for our subscriptions and all flowers are arriving from our growers on the day of delivery, regardless if its is subscription or single order, so it is disappointing for us to hear not all your deliveries were perfect. We will also pass your note about varieties to our product team to improve future flower choices.
If you receive subpar bunch again in the future, please reach out to the team at contact@flowerbx.com who can arrange a fresh replacement for you.
Kind regards,
The FLOWERBX team
Paid for faster shipping but delivered late anyway
I paid for the fast shipping because it was a birthday and the delivery was completely by the end of the day (late afternoon) the receiver was not home (as I also wrote in the notes I wanted them to be shipped in the morning), so the flowers were not looking their best. Considering the fact that I have now been ordering flowers more than 4 times with this company I feel quite Disappointed
26 czerwca 2023
Odpowiedź od FLOWERBX
Dear Noah,
Thank you for your feedback!
We are so sorry to hear you weren't happy with your FLOWERBX experience. We aim to deliver all orders as early as possible but on this occasion unfortunately it wasn't possible and I apologise for this. Whilst we are not able to guarantee specific time windows yet, we provide tracking so you can monitor your delivery on the day.
It is disappointing for us to hear that there was quality issue as our packaging is designed to keep flowers fresh and most of our vans are temperature controlled to ensure all stems arrive perfectly.
We would love to fix this for you, could you kindly email our Customer Care team at contact@flowerbx.com and add some photos of flowers if possible and we will rectify this for you immediately.
Best wishes,
Anna
The quality of the flowers is just the…
The quality of the flowers is just the best and in fact I ordered them for myself !
26 czerwca 2023
Wonderful flowers and good service
25 czerwca 2023
Wonderful flowers
Wonderful flowers - even better than picture! Didn't think that would be possible :)
22 czerwca 2023
Easy to use and easy to order
25 czerwca 2023
Thanks
Thank you very much for sorting out my order for delivery on Thursday. My wife will be very happy
26 czerwca 2023
Opinia niezależna
Odpowiedź od FLOWERBX
Dear John,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear about the confusion with your latest order. I've just checked with our customer team and they tried to contact you but unfortunately the number you provided was incorrect and then wouldn't connect. Your original order has already been delivered to the hotel, but our team have been in touch and offered to send a fresh replacement bunch of flowers to you on Thursday, as requested.
Please let them know if you would like to proceed with the replacement?
Kind regards,
The FLOWERBX team
Doświadczenie Trustpilot
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