FLOWERBX Recenzje 

882
•
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... Zobacz więcej

Oceniono na 1 z 5

Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... Zobacz więcej

Oceniono na 5 z 5

Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... Zobacz więcej

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Napisane przez firmę

The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

882 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(882)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I had some beautiful flowers delivered

I had some beautiful flowers delivered, a present from my granddaughter. On arrival the box was very squashed, not flowerbx fault. But when I told them they immediately sent me another bunch of lovely flowers.
I found flowerbx very helpful and generous.
I would definitely recommend them.

10 listopada 2023
Oceniono na 5 z 5

An absolute floral delight

I ordered some beautiful irises to brighten up my home and was blown away. They came beautifully wrapped and it felt like such a treat to unbox them. I was also shocked by the volume of stems that you get, and was able to distribute them into a few vases across my home. I would recommend Flowerbx to anyone looking for high-quality flowers.

31 października 2023
Oceniono na 5 z 5

Give Zoe a Raise

Outstanding, exemplary customer service and exceptional professionalism - Zoe, thank you!

Your prompt assistance was effectively delivered with a healthy measure of courtesy and kindness.

Valued customers will always remember such interactions and reciprocate with well-deserved reviews and continued loyalty.

18 października 2023
Opinia niezależna
Oceniono na 5 z 5

Impressive gift for mom

I ordered flowers for my mom, and she was absolutely floored by the quality, beauty (and smell!) of her flowers! She also said they lasted longer than other flowers I'd sent her in the past. High quality, lasting impression. Flowerbx for the win!

9 października 2023
Oceniono na 5 z 5

Incredible quality

Incredible quality. I had a Peony subscription through the summer and each delivery was of outstanding quality. Looking forward to exploring the rest of the range throughout the seasons.

13 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Much better than a boquet

I bought some flowers for my wife from Flowerbx and they were amazing. Normally the Flowers I buy her come with lots of green foliage that she doesn't like and they seem to take up lots of space but don't look amazing. With Flowerbx there's none of the "fluff" that comes with the usual boquet it's so easy to order online and the flowers seem to last for weeks, way longer than the usual flowers that we buy. I'm really impressed and will definitely be buying again!

5 września 2023
Opinia niezależna
Oceniono na 5 z 5

Great service

Really appreciated the quick and helpful response from the customer service team when I had a question regarding delivery.

22 września 2023
Oceniono na 5 z 5

I bought some peonies from Flowerbx…

I bought some peonies from Flowerbx this summer and since then have been hooked! The flowers are the best quality and last so long. I had never had this experience before when buying flowers online. I now exclusively send Flowerbx as gifts to all my friends and family, on all occasions!! I cant wait to see what Christmas brings

10 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Impossible customer services!

This is an impossible company to deal with and trying to speak to somebody in customer services is an unlikely event - you leave a message and a number and they don’t return your call.
I first bought some mimosa flowers back in January taking advantage of a discounted price. They had dried up by day 2-3 so it was agreed they would replace them with some freesias. These were an extra £5 but the company agreed to me not needing to pay the extra. The day of delivery I was informed that there were problems with the supplier and that I wouldn’t receive my order. Finally speaking to somebody on the phone they agreed that there would be a goodwill payment added to the sum owing and £75 would remain as a credit on my account.
Six months later I wanted to make use of this credit balance to place an order for some pale pink orchids. Wanting to access my credit balance could not be done via the website. I telephoned and left messages 3-4 times, emailed and tries to make contact with the online message point. I got messages back that I didn’t have an account or credit balance . Luckily I had retained copies of my emails but then after a few online messages they disputed what I had in my account and what had been promised on the phone - the £75. In frustration at these disingenuous messages and dealings I’ve asked for my money be refunded and communication has now ceased. No responses to phone messages leaving my details so they can return calls.
This is not the sort of service and response one experts from a company that sets itself up as a high end company selling very expensive flowers. Perhaps I’ll get a response to this posting!

10 września 2023
Opinia niezależna
Logo FLOWERBX

Odpowiedź od FLOWERBX

Hi Jenny,

Apologies for the frustration here. I've read through your correspondence with the team and can see the confusion is partially due to many email addresses being used.

The credit was added to the account which you used to place the order, but as you explained, this isn't your usual email address so you couldn't find it when looking on the account with your default email address.

I can see that Zoe has been in touch with you now and organised for your chosen flowers to be delivered, and included some extra stems to make up for some of the trouble you've experienced. I hope they arrived safely and you have enjoyed them!

Please let me know if there is anything else we can do to help.

Many thanks,
The FLOWERBX team

Doświadczenie Trustpilot

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