Received the colour change umbrella within a couple of days of ordering. We are experiencing a heatwave at the moment so not had any use as yet but it seems very good quality and I’m sure my granddau... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... Zobacz więcej
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After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... Zobacz więcej
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Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧
Dane kontaktowe
3 Cropper Close, FY4 5PU, Blackpool, Zjednoczone Królestwo
- +44 1253 831500
- hello@flossandrock.co.uk
- flossandrock.co.uk
4,8
Doskonała
87 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Umbrella
My daughter is over the moon with her brolly, the design is lovely and the quality excellent.
27 stycznia 2025
Odpowiedź od Floss & Rock
Hooray! So glad to hear it, thank you for letting us know ☂️💖
Great service
Received item very quickly sadly it was damaged. Emailed company and a replacement was sent out that day.
Brilliant service.
6 stycznia 2025
Odpowiedź od Floss & Rock
Really glad we could sort this out for you! 😊🙌 Thank you for taking the time to leave a review ❤️
Amazing customer service
My daughter was disappointed to find a puzzle piece missing when she put together her new puzzle that her grandma had got her for Christmas. My mum contacted the supplier regarding the missing piece and they’ve been outstanding with their response- really helpful, patient and are now sending her a new puzzle. Thanks so much!
15 stycznia 2025
Opinia niezależna
Odpowiedź od Floss & Rock
Really glad to have got this sorted for you, we hope your daughter loves the puzzle! 💖
Brilliant product and Company 5 ⭐️⭐️⭐️⭐️⭐️
Lynda at Floss and Rock gave the most brilliant customer service care on my order. This is the best customer service I have ever received, thank you Lynda. My 4 year old granddaughter absolutely loved the Learn to draw - Jungle, it’s a great quality product and a reasonable price. I haven’t used this company before but it will be my 1st choice from now on, I can’t rate it highly enough.
22 grudnia 2024
Opinia niezależna
Odpowiedź od Floss & Rock
We are so glad to hear this, thank you for your fabulous review! 🌟💛🌈
Good service prompt delivery
Quick response if product is out of stock Very good service and prompt delivery
25 listopada 2024
Odpowiedź od Floss & Rock
Thank you for taking the time to leave a review! 😊
amazing customer service!
I needed to get my order sooner than expected and they send me express delivery! Customer service and their communication way was so polite and friendly! I will keep buying from here! thank you!!
29 października 2024
Odpowiedź od Floss & Rock
Thank you so much for this fantastic feedback! 😊💖
High quality of products
High quality of products, which are posted with great care!
28 października 2024
Odpowiedź od Floss & Rock
Lovely! You've made our day, thank you 🌈✨
Quality children’s gifts
This is the third item I have bought from you and as the others , this is lovely . My granddaughters will love it for Christmas.
28 października 2024
Odpowiedź od Floss & Rock
We are so pleased to hear this! Thank you for taking the time to feedback on your experience 🎄🎁❤️
Très joli cartable et set de thé
Les articles étaient très jolis et la livraison dans les temps. On recommande
28 sierpnia 2024
Odpowiedź od Floss & Rock
Super! Merci 😊⭐
Odpowiedź od Floss & Rock
Lovely! ☂️🌈 Thank you for letting us know 😊
Great design and very fast delivery
Great design and very fast delivery. My daughter is extremely pleased with her new school bag.
29 lipca 2024
Odpowiedź od Floss & Rock
We're so glad to hear that your daughter is looking forward to school with her cool new school bag! Thank you for taking the time to let us know 😊🎒
Lovely little set
Lovely little set. Well presented and packaged. Looks more expensive than actual cost.
24 czerwca 2024
Odpowiedź od Floss & Rock
We're so happy to hear this! Thank you for taking the time to share 😊
Fantastic quality
Fantastic quality, brilliant and unique jigsaws that my daughter loves
29 maja 2024
Good experience
My order arrived extremely quickly and was well packaged. I intend to give the items to my granddaughters on our long journey to Devon in the summer.
30 maja 2024
Odpowiedź od Floss & Rock
Thank you for taking the time to feedback on your experience! We hope your granddaughters love their car activities, we'd love to hear how they get on when the time comes! 😊🌈
Really lovely products
Really lovely products and a nice story. Will be repurchasing for future birthday gifts :)
29 kwietnia 2024
Odpowiedź od Floss & Rock
What brilliant feedback! Thank you so much 🌈✨
Odpowiedź od Floss & Rock
Fantastic! 🤩💖 Super glad to hear it, thank you! 🌈
Quick efficient service
Quick efficient service , would definitely shop with you again.
30 kwietnia 2024
Odpowiedź od Floss & Rock
We are so glad to hear this! Thank you so much for taking the time to leave a review 😊
Didn't love the quality of the pencils
Didn't love the quality of the pencils, the paper on the case was all bunched up and didn't look particularly nice, especially given I bought it to gift to someone.
Edit: editing review to say the customer service afterwards was wonderful. It sounds like this was definitely a one off occurrence and they are clearly keen to make sure their customers have the best quality products and experience.
25 marca 2024
Odpowiedź od Floss & Rock
We're sorry to hear this! We'll look into this for you and be in touch directly via the email provided to try and resolve this as quickly as possible 🤞(Thank you for updating your review! 😊)
Quick delivery perfect item
Quick delivery and the item is perfect 😀 my daughter loved her cute belt bag.
25 marca 2024
Odpowiedź od Floss & Rock
We're so happy to hear this! Thank you for letting us know 😊💛
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