Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Zobacz więcej
Reakcja na opinię
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Zobacz więcej
Reakcja na opinię
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Napisane przez firmę
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Dane kontaktowe
84 B&C London road, TN4 0PP, Tunbridge Wells, Zjednoczone Królestwo
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Doskonała
999 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Sample Product arrived quickly and they…
Sample Product arrived quickly and they were the only company that offered a comprehensive range of flooring closest to my requirements
30 maja 2024
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any more help with your flooring.
Kind regards,
The Floorsave Team.
Sent off for some samples
Sent off for some samples, which arrived very quickly. Thanks
13 czerwca 2024
Odpowiedź od Floorsave
Thank you for your review.Please do let us know if you need any further help with your flooring.
Kind regards,
The Floorsave Team.
Quality of samples helped us decide to…
Quality of samples helped us decide to buy from this company. The SPC flooring was thicker and cheaper then other websites. Very quick to sending samples and replying to emails. Amanda reserved the flooring we wanted as they are sold out very quickly.
13 czerwca 2024
Odpowiedź od Floorsave
Thanks for taking the time to review our service and products. We can normally reserve products if customers need a little more time or if the products are selling quickly.
Kind regards,
The Floorsave Team.
A quick and prompt response.
A quick and prompt response, Knowledgeable staff, Complete professional thank you very much.
28 maja 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
This company went over and above my…
This company went over and above my expectations, on customer service and arrangements on the delivery, would recommend on every aspect, based on my experiences with Floorsave
7 czerwca 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. We are glad that you are happy with your flooring and the service proceeding!
Kind regards, The Floorsave Team.
Odpowiedź od Floorsave
Thanks for your review. Please let us know if you need any further help with your flooring.
Kind regards,
The Floorsave Team.
I recently ordered wooden flooring from…
I recently ordered wooden flooring from floorsave but wanted to return as my daughter decided she wanted carpet instead.These things happen.! I contacted the floorave ladies who were understanding and a return arranged at my cost..When I ordered in the first instance I found I needed a further two packs so immediately contacted to add to the order prior to dispatch.When the return carraige was agreed it was at £50 plus vat so I went along with that..Upon receiving my refund, noticed a discrepancy which I immediately queried...I was told that I had been charged for two collections / carraiges totalling £120 Inc vat..at which I am flabbergasted.Explaination was "two orders"....!! The delivery I received was on one pallet and I returned one pallet so I am left to presume that by having two invoices this required two carriage charges..!!That seems to be very unfair..We live in Sheffield but as it happens have a friend who works in close proximity to the floorsave warehouse, Surrey..He could,at a push have dropped the flooring in but to make things run smoothly I decided to make things less complicated. I cannot make common sense prevail here and feel totally humiliated and annoyed that it can cost an extra £50 plus vat to transport a piece of paper attached to another package..It does not make sense at all.I have photographs and cctv footage of the one pallet being collected from my house.. I would like a refund and will follow up on Trustpilot re the outcome. Very unhappy...Followup 11.06.24.Downgraded owing to further negativity and I do not accept the explaination / response..I paid for delivey when ordered so why would I pay delivery again due to cancellation. ! I accepted the return charge at £50 plus vat ( £60 ) and dont believe the outcome is satisfactory. 11.06.24 )
7 czerwca 2024
Opinia niezależna
Odpowiedź od Floorsave
Thank you for your review although I have to say I am also disappointed in this review considering the communications between us. Unfortunately you have misunderstood my email explaining the way it was worked out. You have paid the original cost of delivery to your house, that was £54. That was for both orders as you had one delivery. You then decided you didn't want the goods, ie there was no fault and then you agreed with our quote for £60 to collect and return to the warehouse. We did offer that you could have your friend drop it, which would have done away with the collection/return charge. However the initial charge for delivery, the £54 charge is not refunded unless there was a problem, it was delivered and so a cost is due.
We did send out the returns guide twice to you, once with your initial order and again with your returns request, we also ask that customers read this in our email.
You did not pay two charges for your two orders, you paid one delivery charge, for your amalgamated orders, and one charge to return it.
We also think it is a shame for you to ask for a refund with your two star review rather than come back to us directly.
Kind regards,
The Floorsave Team.
Ordered samples which arrived quickly…
Ordered samples which arrived quickly excellent quality flooring will now have to decide which one to use
28 maja 2024
Odpowiedź od Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards, The Floorsave team.
Odpowiedź od Floorsave
Thanks so much for your kind review, they really do mean a lot when customers take the time to write, good or bad, although we like the good ones better!
Kind regards,
The Floorsave team.
Quick Delivery
I received the sample which matched my existing and placed my order. This all went very smoothly and was delivered on time and very pleased with the quality of wood.
3 maja 2024
Odpowiedź od Floorsave
Thank you for taking time to review our service. We will always try to help with matching existing flooring, we are glad you are happy with your purchase.
Kind regards,
The Floorsave Team.
Prices and service were both great!
Prices and service were both great. Ordered a set of free samples on a Monday and received them on Wednesday. Ordered the floor on Thursday evening. Got a call first thing Friday morning offering delivery on Monday, and the order arrived as scheduled.
15 maja 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. Glad that it all worked out and happened swiftly too, we hope you love your flooring.
Kind regards, The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help or advice on your flooring.
Kind regards,
The Floorsave Team.
The sample I requested arrived much…
The sample I requested arrived much sooner than I expected. The floorboard quality exceeded my expectations. When I am ready to install the floor I will buy the floorboard from Floorsave.
9 maja 2024
Odpowiedź od Floorsave
Thank you for your review.
We are pleased that you like your sample so please let us know if you need any further help with your order.
Kind regards,
The Floorsave Team.
Fantastic flooring at a great price
Fantastic flooring at a great price. Quick delivery too despite it saying to expect it to take 21 days. Only complaint would be the attitude of the delivery driver but that is probably nothing to do with Floorsave. He was not happy that we lived on a busy road and his attitude was questionable!
7 maja 2024
Odpowiedź od Floorsave
Thank you for taking time to review us. We do try to be honest with delivery times, some products can have a longer lead time but we will always let our customers know. Luckily this was much quicker for you. Apologies for the driver, we do use third party couriers and most are great.
Sorry yours was not, we will feed this back to the pallet company.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review.
Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
I ordered some different types of wood…
I ordered some different types of wood flooring samples and they arrived after one day!! Excellent service.
19 kwietnia 2024
Odpowiedź od Floorsave
Thank you for your review. We send out samples through Royal Mail so have to thank them when it goes well! Please let us know if you needed any more help.
Kind regards, The Floorsave Team.
Not for Scotland
I have not bought anything from you.
Your delivery charge to Scotland is ridiculous. I was going to buy SPC tiles for my new kitchen but in the end due to the charge you have become absolutely uncompetitive.
20 kwietnia 2024
Odpowiedź od Floorsave
Thank you for taking the time to review us. We have had to look at delivery charges to some postcodes after not increasing our prices and covering the difference.
Unfortunately we have to now pass on the actual cost as our goods have to go out on pallets to protect them from damage so can be expensive. Some postcodes are very expensive and I am sorry yours fell within that scope.
We have updated our website to give personalised quotes for some deliveries but we do understand if customers cannot proceed with their orders.
Kind regards,
The Floorsave Team.
Super friendly staff
Fran and Amanda are super helpful and gave professional advice to me. They are not selling you the most expensive one but just exactly what you need based on your budget. Thanks.
29 marca 2024
Odpowiedź od Floorsave
Thank you for your kind review. We always try to find the right product for the customer, and can work to all budgets. We hope you are really happy with your flooring.
We are happy to advise in the showroom, by phone or email.
Kind regards,
The Floorsave Team.
The samples I ordered arrived the next…
The samples I ordered arrived the next day , superb
18 kwietnia 2024
Odpowiedź od Floorsave
Thank you for your review. We do rely on Royal Mail so are happy when their service is speedy! If people find themselves very last minute we can send out samples on an expedited delivery for emergencies! Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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