Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Zobacz więcej
Reakcja na opinię
Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Zobacz więcej
Reakcja na opinię
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Napisane przez firmę
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Dane kontaktowe
84 B&C London road, TN4 0PP, Tunbridge Wells, Zjednoczone Królestwo
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Doskonała
999 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The team helped me with my…
The team helped me with my calculations. They called to tell me about delivery and checked all was OK after delivery. The flooring is brilliant too and a very reasonable price. Perfect customer service.
11 kwietnia 2024
Odpowiedź od Floorsave
Thank you for your lovely review. We do out best to help with any technical questions, although sometimes have to defer to people more able than ourselves!
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for taking the time to review us. Please let us know if you need any more help.
Kind regards,
The Floorsave Team.
Delivery of the sample was prompt
Delivery of the sample was prompt
And looks a good quality flooring
10 marca 2024
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
I have recently moved and wanted…
I have recently moved and wanted various samples of flooring.
Floorsave sent me a sample, for free.
It arrived quickly and the sample was of good quality
11 marca 2024
Odpowiedź od Floorsave
Thank you for your review. You can order up to 6 free samples to help choose your flooring. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. We hope you are able to proceed with your flooring order soon.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Not opened my delivery yet but will…
Not opened my delivery yet but will respond when I do in about a months time
20 lutego 2024
Odpowiedź od Floorsave
Thank you for your review, we hope you are happy once your flooring is laid.
Kind regards,
The Floorsave Team.
Second order and both handled really…
Second order and both handled really professionally by the team. I had to speak to them a few times they were really helpful and prompt with responses, I.e they called back with information when they said they would. Very happy with service provided.
13 lutego 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. We can be contacted by phone or email for any further information needed.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thanks for your review. We hope you are happy with the flooring.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. We are happy to send out more samples to help with your choice, or larger samples to help you.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Very pleased with our purchase
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What more do you need. Purchased 17 sq metres. Looking forward to seeing them down. Ordering and delivery excellent. Even got a telephone call to confirm 2 week delivery date. Many Thanks Floor Save.
7 lutego 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service and product. We hope you will be really happy when the floor is laid.
Kind regards,
The Floorsave Team.
Great customer service.
Great customer service.
Excellent and polite communication.
Helpful with alternative products.
Prompt delivery of samples.
3 lutego 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. Please let us know if you need any further help. Kind regards,
The Floorsave Team
From Order to Delivery
We started off with samples from Floorsave, they arrive within a couple of days fully and professionally marked. A lot of other companies send out samples with no name on so you have to check what you ordered. We decided and placed our order for 12 packets 17 sq metres. The same day our delivery date was confirmed and they were delivered 2 weeks later strapped to a palette. Most helpful delivery driver as well. When unpacked every board was perfect. 100% waterproof. 30 year limited warranty residential, 10 year limited warranty Commercial. Thank you Floorsave. Will let you know when fitted.
5 lutego 2024
Opinia niezależna
Odpowiedź od Floorsave
Thank you for your review. We're happy it all worked out well, please do send us pictures when your flooring is done, we love to see the finished article.
Kind regards,
The Floorsave Team.
Quick and Efficient
Quick and Simple.
Only thing I would expect you to update is payment system and order confirmation.
Once the payment is done online there is no immediate confirmation from Floorsave, had to call them to reconfirm.Hope this gets sorted.
26 stycznia 2024
Odpowiedź od Floorsave
Thanks for taking the time to review our service and thanks for your useful feedback. We are currently working on it so hopefully this will be resolved soon.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review, please let us know if you need any further information.
Kind regards,
The Floorsave Team.
Fantastic and responsive customer…
Fantastic and responsive customer service, as usual, but never taken for granted! On time delivery by a very polite and helpful crew of two. Thanks again and I will be sure to recommend to family and friends.
22 stycznia 2024
Odpowiedź od Floorsave
Thank you for taking the time to review our service. It's always good to hear the delivery has gone well too.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review, please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Odpowiedź od Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.