Flooring UK Recenzje 

116
•
Wynik TrustScore: 3.5 na 5

3,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent customer service from start to finish. Fitted on a day that was convenient to me. Carpet is lovely and really well fitted.

Oceniono na 1 z 5

Do not under any circumstances purchase flooring from this company. They will sell you flooring with a 20 year life expectancy, however even when installed correctly it will fail after 2 y... Zobacz więcej

Oceniono na 5 z 5

Great service from Adele who helped me order some samples when their website had a bug. Subsequently ordered several boxes of rigid vinyl flooring. Turned up a couple of days later and was great!... Zobacz więcej

Oceniono na 5 z 5

Outstanding from start to finish I've just had my house fitted out with Carpets and Oak flooring. Dave from the Southport shop was very friendly & professional , in assisting and advising me to ch... Zobacz więcej

Informacje dotyczące firmy

  1. Materiały podłogowe

Napisane przez firmę

Welcome to Flooring UK, we supply a variety of carpet and flooring products online at the lowest possible prices, including click vinyl flooring, coir matting cut to size, waterproof laminate flooring, luxury vinyl flooring and SPC flooring as well as a wide selection ...


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

116 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(116)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

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Oceniono na 1 z 5

This company is shambolic

This company is shambolic. They advertise spc click flooring as diy friendly. But if your floor has a 2/3mm deviation in it which 99% of floors do have. They will say your warranty is void. How can you make a product from powdered stone and expect it not to break
. Seriously they will try and get out of the warranty and ask for multiple photos and questions just not to refund you. I have been laying floors for 30 years including laminate click flooring and have never come across a product this bad. Yes you have some smart reply to defend your company but the truth is stop selling spc click flooring as its absolute garbage. You could lay std laminate mdf flooring and it would last 10x longer than this rubbish.
Avoid this company and spc flooring at all costs as it’s not solid laminate(but will pop up on Google search). It’s a cheap alternative.
Also I know I’m not the only person to have this problem with your spc flooring and you blame the installer or subfloor ever time. We can’t all be wrong can we 🤔

21 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Zeezoo SPC and Flooring UK - Wish I could give zero stars!

Beware! Our Zeezoo SPC flooring blew up, buckled and cracked at the edges within months of being laid.

The installer was very experienced but made a couple of errors on this occasion and following our independent inspection they were deemed partly responsible. They accepted responsibility for their part. Flooring UK and manufacturer are not repsonsible there.

However, the other reason was deemed to be the wrong product in the wrong place due to environmental reasons. Here is where my issue starts with Flooring UK.

The manufacturer and Flooring UK make lots of claims about the suitability of this product but ultimately it cannot cope with a myriad of different environmental conditions.

It is not suitable for fitting in any room with significant sunlight (so not next to Bifolds, Patio Doors or I'd imagine even with a large window.) Their defence will be that the temperature can't go above 27 degrees. Ask yourself how you can ensure that throughout the year?

It is not suitable for underfloor heating unless you can absolutely control the temperature of the subfloor at a very low level (under 27 degrees.) Ask yourself how you will ensure your room is warm enough without damaging your flooring?

The product is deemed to be suitable for lengths and widths of 13m but really trying to provide adequate expansion gaps is goign to be very difficult because it is prone to a lot of expansion. So it isn't suitable for sizeable open plan areas for that reason.

The product is very thin and therefore the clicking mechanism is fragile under pressure. Once any problem occurs very quickly the floor will cup and buckle in multiple places.

Please consider how a floor "widely regarded as one of the best products available" can have such limitations before buying. And be aware that Flooring UK and the manufacturer will accept no liability under their guarantee for implying that this flooring is "excellent above under floor heating as well as in areas exposed to natural sunlight" when it isn't.

In addition we had a very experienced installer. Anyone who believes that this floor is "DIY friendly" as Flooring UK claim would clearly be exposing themselves to the likelihood of the manufacturer invalidating their guarantee.

3 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent All Round.

Second time dealing with this company. Initially there was a problem for me ordering from their website but this was soon dealt with and I ordered via email. Always excellent service, very swift delivery and well packeged, thus no damaged flooring.

18 października 2023
Opinia niezależna
Oceniono na 1 z 5

I have dealt with this company for over…

I have dealt with this company for over 40 yrs and can honestly say never had any issues with them ever, my issue is with this zeezoo, I’ve done at least 20 odd jobs in it even installed it in my own home on 9mm ply all so on screeded floors that are bang on level on numerous jobs and every single one I’ve had issues with months down the line ? Not one or two but every job, they did call out to one job and I excepted there was a issue with the subfloor on that one but as I’ve said it’s every single job I’ve done in it, problems I’ve had mainly are the edges break off and this has happened on all the jobs we’ve done, I get that it’s easy to blame installation error as the fitters are not there to defend themselves at the time of inspection, but that parr for the course in the flooring game, like I’ve said no problem with dealing with the supplier but I do question the product, it’s cost me a lot of money replacing these lvt floors, when looking at all these complaints we can’t all be wrong ???

30 września 2023
Opinia niezależna
Logo Flooring UK

Odpowiedź od Flooring UK

Hello Trevor, please call in to the southport store with the addresses these installations are in situ and we will happily visit these to offer a qualified report and investigation. We have inspected one job as you mention and this has many issues with localised conditions and inadequate subfloor preparation. We are happy to help but have only been given one address to visit.

We must also add, we have sold thousands of m2 of this product and installed it ourselves throughout the years in various properties and feel when the preparation and knowledge of SPC is present, then the product performs absolutely fine.

Oceniono na 5 z 5

The best customer service I've received…

The best customer service I've received in a long time. I had been hunting down a specific criteria of vinyl and colour and Flooring UK had it. However I was uncertain how I'd finish the vinyl going onto a lip of a step. They gave me a fab recommendation for 'bendy bulls' which will give it a great finish and I wouldn't have found without their amazing customer service. They went above and beyond and delivery even come early. Thank you guys keep up the great work!

7 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great Service

Great price and prompt delivery. Unfortunately 1 box was damaged only noticed on starting fitting. Contacted them no problem and replacement box arrived free of charge. Easy to deal with good service and good price

17 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Best flooring retailer on the planet

I’ve used this retailer for over a decade. Very professional flooring supplier which has its heritage as a family business. Used them for all of our flooring needs including J2 flooring (great product) and most recently they supplied artificial turf. Staff are really nice (including Ste the owner) - they really care about customers and their projects. Highly recommended.

2 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

So far so good 👍🏼

Update: September!

We’ve had the floor down now for about 2 months and the quality is fabulous the finish looks very expensive and still really happy! The fitting was very complex as the flooring has a stone core but with the right fitting you’ll get the best results.

I am rating 5 stars for the time being as everything had a been a breeze so far! Made a large order on Monday and it was delivered on Wednesday. The flooring seems unreal quality with built in underlay, the delivery man was an angel, hopefully I can update once the floor has gone down! Thank you 😊

7 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

KEEP AWAY FROM THIS COMPANY AND THEIR…

KEEP AWAY FROM THIS COMPANY AND THEIR PRODUCTS !!!!

I've bought from this site 3 times, 2 of the products have been fine but my large order or of 100sq which has been installed on all the ground floor to the exact instructions as per flooring uk's site has started to fail terribly. They asked me questions and for pictures to which i responded with everything they asked for. they then tried to say i have to pay £350 for someone to inspect the floor.

i have been installing RIGID CORE CLICK VINYL FLOORING for many years now and know when a product is faulty, they wont take any responsibility for their faulty products and keep trying to fob me off.

STAY WELL CLEAR OF THIS COMPANY AND THEIR PRODUCTS

12 maja 2023
Opinia niezależna
Logo Flooring UK

Odpowiedź od Flooring UK

Good Afternoon, we have contacted you over several months regarding your issue in a timely manner and have asked the relevant questions to try to understand your problem. We have identified this as an installation issue due to the floor being laid throughout in one 95m2. The product is a floating SPC floor and requires expansion Joints over certain distances and specifically where the direction of the walls change. As you did not agree to our diagnosis to the issue, we have offered the next step which is to request a manufacturer visit or independent inspection, to determine what is at fault. This is standard procedure and there is a cost involved, the party deemed at fault (your installer or the product) would pay for the report and then the cost of the material.

Also regarding the previous two purchases these are for the same product, which I assume are installed in smaller rooms and perform well due to adequate expansion? If you would like us to arrange an inspection we are more than happy to do so and then we can confirm the cause.

Oceniono na 5 z 5

Great company to do business with

Very competitive prices plus free next day delivery. Courier damaged the corner of a laminate pack. Rang customer services who were very helpful and friendly and despatched a replacement pack that was delivered next day at no cost to me.
I rarely post customer reviews but I was very impressed and wanted the company given due credit

5 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

The second time buy SPC flooring from…

The second time buy SPC flooring from them, always good packing, high quality and fast delivery. especially this time my project in Christmas time. not a big project, but they still can delivery it in the third days by DHL. it's a crazy company-_-

27 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Very impressed with receiving my order…

Very impressed with receiving my order so very quick ,especially over the Christmas period.
I haven't laid the vinyl flooring yet but it looks to be of good quality.Very pleased so far with buying from flooring UK and would recommend using them .

29 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Attacked by owner

Verbally Attacked by owner, as we parked outside the shop. We advised we were delivering to the premises next door and wouldn’t be long. wouldn’t step foot in the place after the way he spoke to me.
Narcissistic is the only word to describe.

20 grudnia 2022
Opinia niezależna
Logo Flooring UK

Odpowiedź od Flooring UK

This is a lie. Nobody attacked anyone. This has been reported to trust pilot.

Oceniono na 5 z 5

Best price online

Sourced more Polyfor luxury vinyl online from this company. Best price I could find. Delivered within a few days. Adele at customer service was very helpful with my enquiries. I would order direct from them again with no hesitation.

7 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Excellent service and managed to supply flooring that others said was no longer available. All was delivered within 3 days of ordering and will use again.

7 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

wouldn't ever purchase anything again

Ordered LVT with underlay had it fitted by the joiner who does all my work for me and never had a problem with any work he has done for me before.
My kitchen fitters came in and started fitting the kitchen, within a week the laminate started raising and coming apart only in the area where there was foot fall. kitchen joiner who also does flooring checked it over and clearly said the laminate is no good.
pictures sent over and after following it up on numerous occasions was only told it's a floating floor and the kitchen shouldn't be fitted on top, the floor may not be level, was questioned about space left for expansion explained there was plenty of expansion room left. In the end my fitter got the blame that he had not fitted it properly and that we shouldn't have fitted the kitchen on top.

4 grudnia 2022
Opinia niezależna
Logo Flooring UK

Odpowiedź od Flooring UK

Hello Saheen, I’m afraid your issue is not a product failure but an installation problem, as you have also explained in your review above

‘In the end my fitter got the blame that he had not fitted it properly and that we shouldn't have fitted the kitchen on top’.

The product is SPC, a floating floor system that requires a level solid subfloor and expansion around any walls and fixed units, it’s not laminate and you should be directing your feedback towards your joiner, who clearly did not read or follow the installation instructions on the back of the packaging. We advise all customers to either read and follow these instructions as they are specific for this particular product (SPC) or hire a flooring professional who has experience in this type of flooring. Again SPC is SPC and not laminate flooring, the only similarity is that it clicks together to install, however the preparation, subfloor and underlay is completely different to other Click floors and should be installed with this in mind. I’m sorry you are not happy with your floor but, would like people to know reading this, you will not experience issues as long as you research and do exactly as instructed on our website and on the packaging.

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