We have bought flooring from yourselves numerous times,your staff are normally helpful . However, We were at your llansamlett branch on Saturday, 3rd October and unfortunately ,didn't have the sa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wow, exceptional service from the moment we walked into the door. Kirsty greeted us and was very welcoming, she asked us what we were looking for in detail and showed us the extensive range we could c... Zobacz więcej
I’ve had the worst after sales experience of any company..EVER! Unfortunately I will have to contact trading standards as I have been given the wrong floor and absolutely no chance it appears... Zobacz więcej
Reakcja na opinię
Super options and advice from Callum at the Nottm store, Dean the fitter arrived and worked through until finish and did a cracking job, proper time served tradesman and the floor looks lovely... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Materiały podłogowe
- również w kategorii:
- Dostawca podłóg drewnianych i z laminatu
- Kładzenie parkietów
- Sklep z dywanami
Napisane przez firmę
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Napisane przez firmę
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Dane kontaktowe
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Zjednoczone Królestwo
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4,5
Doskonała
593 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A few slight hiccups but all great in the end.
It had its communication problems at times due to staff changeover but in the end all went well and to time. The fitter was amazing and the product is just what I wanted and the flooring looks great.
7 września 2026
Odpowiedź od Floor Giants
Thank you for taking the time to leave us a review!
We appreciate your understanding regarding the communication during the staff changeover, and we’re glad everything was ultimately completed on time.
It’s fantastic to hear that you’re so happy with the flooring and that the fitting was completed to such a high standard. We’ll be sure to pass your kind feedback on to the fitter. Thank you for choosing Floor Giants!
very helpful
18 września 2026
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you found our team so helpful.
We really appreciate you taking the time to leave us a review and for choosing Floor Giants. Thank you for your support!
We went to floor giant llansamlet and…
We went to floor giant llansamlet and Simon was amazing and his service was exceptional and couldn’t have asked for anything better
Thank you Simon
20 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that Simon provided such exceptional service during your visit to our Swansea store.
We’ll be sure to pass your kind feedback on to Simon, he’ll be really pleased to know how much his help and service were appreciated. Thank you for choosing Floor Giants and for taking the time to share your experience!
Very helpful and lots of choice.
20 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you found our team so helpful and were impressed with the wide range of flooring available.
We really appreciate you taking the time to share your experience and for choosing Floor Giants. We hope you’re delighted with your new flooring!
Very helpful assistant
Very helpful assistant, knowledgeable, caring and friendly . A truly delightful shopping experience
16 września 2026
Odpowiedź od Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that you received such a friendly, knowledgeable and caring service and that your visit was such a positive experience.
We really appreciate you taking the time to share your feedback and for choosing Floor Giants. We hope to welcome you back again in the future!
Customer service is really good quality…
Customer service is really good quality product and returns policy is good
16 września 2026
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you were pleased with the quality of our customer service and products, and that you found our returns process reassuring.
We really appreciate you taking the time to share your experience and for choosing Floor Giants. Thank you for your support!
Amazing customer service
Amazing customer service, knowledgeable about the product and helpful with the advice.
19 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you received such excellent customer service and that our team was able to provide knowledgeable advice to help you with your flooring choice.
We really appreciate you taking the time to share your experience and for choosing Floor Giants. We hope you’re delighted with your new flooring!
Jamie and PJ were great help in…
Jamie and PJ were great help in advising us on flooring, thanks again!
19 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that Jamie and PJ were able to provide such helpful advice and guidance while you were choosing your flooring.
We’ll be sure to pass your kind feedback on to both of them, they’ll be really pleased to know their help was appreciated. Thank you for choosing Floor Giants!
Both Paul & Jamie were excellent and…
Both Paul & Jamie were excellent and will be back this is the 3rd purchase from them and always very happy with the service. Thank you
19 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that Paul and Jamie have once again provided such excellent service and that you’ve now made your third purchase with us.
We really appreciate your continued support and loyalty to Floor Giants. We’ll be sure to pass your kind feedback on to Paul and Jamie, they’ll be thrilled to know that you’ve continued to have such positive experiences.
Thank you again, and we look forward to welcoming you back for your next flooring project!
I visited the Cardiff store over the…
I visited the Cardiff store over the last couple of days. Solid advice, no pressure, very happy with the service. Karim was first class and I would recommend him to anyone. Thoroughly professional, great personality and all round top fella. Very happy!
16 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you received such professional and helpful service during your visits to our Cardiff store.
We’ll be sure to pass your kind feedback on to Karim. It’s great to know that his knowledge, personality and no-pressure approach made such a positive impression and helped make your experience an enjoyable one.
Thank you for your recommendation and for choosing Floor Giants. We really appreciate your support!
Best customer service
Best customer service. We hv been guide so good. Highly recommend 👌
13 września 2026
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you received such excellent customer service and that our team was able to provide the guidance you needed.
We really appreciate your kind words and recommendation. Thank you for choosing Floor Giants, and for taking the time to leave us a review! We hope you’re delighted with your new flooring!
Friendly helpful staff
A Mistake was made on ordering but rectified straight away with no problem, friendly helpful staff, would go there again.
24 sierpnia 2026
Odpowiedź od Floor Giants
Thank you for your review!
We’re pleased to hear that we were able to quickly resolve the issue with your order and get everything sorted without any hassle.
It’s great to know that you found our team friendly and helpful throughout the process. We really appreciate you taking the time to leave a review and would be delighted to welcome you back to Floor Giants again in the future!
Odpowiedź od Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that you found our team so helpful and that Paul provided such great service throughout your experience.
We’ll be sure to pass your kind feedback on to Paul, he’ll be really pleased to know how much his help was appreciated. Thank you for choosing Floor Giants, and we hope to welcome you back again in the future!
We would like to thank James from Floor…
We would like to thank James from Floor Giants, Swansea for his help & advice. There was no forcing of a sale. He was very patient & knowledgeable.Great customer service.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that James provided such a patient, knowledgeable and helpful service during your visit to our Swansea store.
We always want our customers to feel comfortable taking the time to consider their options, so it’s great to know that James’s approach gave you the experience you were looking for. We’ll be sure to pass your kind feedback on to James, he’ll be really pleased to know his help was appreciated.
Thank you again for choosing Floor Giants and for taking the time to share your experience!
I bought Ridgeway Fieldstone SKU
I bought Ridgeway Fieldstone SKU: LM070036
the boards are of poor quality so I rang customer services. they asked for proof, so I sent photos and then came back and asked for a video of me installing.
please bare this in mind when buying because they don't seem to want to help. I will now be going down the small claims route.
My advise go somewhere else and give these amateurs a wide birth.
8 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for taking the time to leave a review. We are, of course, sorry that you feel dissatisfied with your experience, however, we feel it is important to clarify the circumstances for anyone reading this review.
The photographs provided to us showed boards that had not been installed correctly. The Ridgeway Fieldstone flooring supplied uses a 2G side-locking fitting system, rather than a 5G drop-lock system. As explained to you, this product requires the use of a suitable tapping block during installation to ensure the boards are correctly engaged and securely locked together.
The reason we requested a video of the installation was not to avoid assisting you, but to allow us to establish whether the product was being installed in accordance with the manufacturer's fitting instructions. Had the video demonstrated that the correct installation method was being followed and that the boards were still not fitting together as they should, we would of course have been able to investigate the issue further and, if a product fault was established, arrange an appropriate resolution, including a refund or replacement where applicable.
Unfortunately, you have declined to provide the requested video, meaning we have been unable to establish that the product is being installed correctly or determine that there is a fault with the flooring. On the information and images provided, the issue appears to relate to installation rather than a defect with the product. As a result, there is nothing further we can reasonably do to assist without the requested evidence.
We remain happy to review the matter should you decide to provide the requested installation video.
We found Floor Giants to be very…
We found Floor Giants to be very helpful, whilst giving us time to browse at our leisure. Efficient, friendly service and happy for us to take samples home to try.
8 września 2026
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that you found our team helpful and friendly, while still having the time and space to browse at your own pace.
We’re also pleased that being able to take samples home helped you feel confident in your choice. We really appreciate you taking the time to share your experience and for choosing Floor Giants!
Ash was an absolute star
Ash was an absolute star. Excellent customer service. All questions and queries answered. Painless experience.
15 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that Ash provided such excellent customer service and was able to answer all your questions, making the whole process so straightforward.
We’ll be sure to pass your kind feedback on to Ash, he’ll be really pleased to know how much his help was appreciated. Thank you for choosing Floor Giants!
Paul
Fantastic service from Paul from start to finish, easy process from quoting and buying the flooring. Would 100% recommend
12 września 2026
Opinia niezależna
Odpowiedź od Floor Giants
Thank you for your review!
We’re delighted to hear that Paul provided such excellent service from the initial quotation through to purchasing your flooring, making the whole process easy and straightforward.
We’ll be sure to pass your kind feedback on to Paul, he’ll be really pleased to know his help was appreciated. Thank you for your recommendation and for choosing Floor Giants!
The guys at floor Giants were friendly
The guys at floor Giants were friendly, and helped us choose the correct flooring for our home. I would highly recommend them.
Mrs P
31 sierpnia 2026
Odpowiedź od Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that our team was friendly and able to help you find the right flooring for your home.
We really appreciate your recommendation and your kind words about the team. Thank you for choosing Floor Giants, and we hope you’re delighted with your new flooring!
Great service
Great service, Jamie went out of his way to help us.
Will definitely use them again. Highly recommend Floor Giants.
30 sierpnia 2026
Odpowiedź od Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that Jamie went above and beyond to help you and made such a positive impression.
We’ll be sure to pass your kind feedback on to Jamie. He’ll be really pleased to know his efforts were appreciated. Thank you for your recommendation and for choosing Floor Giants. We look forward to welcoming you back again in the future!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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