FLIXHOTELS Recenzje 214

Ich hatte Anfang 2020 ein Hotel in Hurghada gebucht und gezahlt, welches ich kostenlos stornieren konnte. Da durch Corona eine Reise im Mai nicht möglich war, wurde storniert. Ich habe bis heute noch kein Geld zurück bekommen. Wer kein Geld zu verschenken hat, sollte lieber nicht hier buchen.

Größte Vorsicht bei dieser Agentur und besser nichts buchen /und schon gar nicht vorab zahlen)! Warte nun schon seit Monaten auf die Rückerstattung meiner Hotelkosten nach fristgerechter Stornierung. Wollten mich erst mit einem Gutschein abspeisen, dessen Gültigkeit für 2021 jedoch gar nicht gesichert war. Melden sich nun gar nicht mehr. Da kann man wohl nur gerichtlich sein Geld wiederbekommen. Vermute, die verschleppen gerade ihr Insolvenzverfahren, um sich vor Rückzahlungen zu drücken. Firma ist offenbar nur gegründet worden, mit der Absicht Kunden abzuzocken.

Wer sein Hotel storniert hat und sein Geld wieder möchte, dem kann ich nur empfehlen, nach einer Frist von 2 Wochen direkt einen Anwalt einzuschalten, anders bekommt man sein Geld leider nicht wieder.

Ich habe es mehrfach auf Versucht, mit wurde auch ein Zahlungsziel von Seiten der Flixtravel GmbH genannt, aber es wird einfach nicht eingehalten.

Bei dieser Firma hilft leider nur der Gang zum Anwalt.

I would give zero if I could since I am yet another person who has not received my money back from March last year. My story is pretty much the same as Martin Cassidy's earlier review. I have signed forms to instigate a chargeback with my credit card company three times but still no funds returned. Disgusting.

Comme Eva et CO, j'attends un remboursement de la part de Flixhôtels qui devait intervenir fin décembre 2020. A ce jour rien ! Entre temps, j'ai saisi le CEC, qui malgré des relances successives, n'a pas obtenu de réponse. Avant d'engager une procédure judiciaire, je vais essayer de prendre contact avec le médiateur du conseil d'arbitrage du gouvernement fédéral pour avis. Je vous propose de garder le contact ! Claude

Bonjour à tous,

Je partage la même expérience que vous, à savoir une réservation que j'ai annulé au mois de juin, pour laquelle le remboursement devait être gratuit. J'ai eu la même réponse que vous, ils m'ont proposé un bon que j'ai refusé pour obtenir le remboursement. C'est ensuite qu'ils m'ont précisé que ce fameux remboursement pouvait intervenir jusqu'au 31/12 en raison de la période covid. Nous sommes le 5/01 et je n'ai eu aucun remboursement et surtout plus aucune réponse n'est apportée à mes mails et relances.

Avez vous des nouvelles de votre côté ? Quelles démarches avez vous engagées ?
Merci de votre aide.

Hice una reserva hace 7 meses de cancelación gratuita que cancelé a la semana. En esa semana me cobraron más de 600 euros de la semana que había cancelado.
Después de recibir como 4 mails en inglés, me autorizaron el pago de la reserva cancelada pq les mandé como 10 correos en el transcurso de 3 meses.
7 meses después con ya no se cuantos correos por mi parte, no he recibido ni un euro. Voy a acudir a la OCU pq sob unos timadores.

Booked to take my kids to Disney Land Paris through Trivago not knowing the booking would end up with Flix Hotels. Unfortunately due to covid 19 I was forced to cancel my trip which included the "FREE CANCELLATION" Flix hotel room. They initially gave me a voucher which I declined. They then informed me i had to accept the voucher as German law changed at the start of April 2020. Fortunately I requested the refund prior to this alleged law change and again requested a full refund. I was then promised my money within 6 weeks. This did not happen. On further contact I was then informed they can settle the refund right up to 31/12/20. Well it's now the 31/12/20 and still no money and no contact. This is a shameful company that has made false promises and has quite literally stole money at this point. I know I am not alone in this matter. Please save yourself future hassle and stress and do not use this company. They have had 8 months to resolve my case and they have failed to do so.

Tenia reserva con cancelación gratuita en mayo 2020...debido a la epidemia y dentro de plazo tuvimos que cancelar....no contestan los mails y no me han devuelto ni un céntimo 6 meses después....son unos sinvergüenzas y estafadores

Absolute Abzockerfirma. Warten seit Monaten auf die Rückerstattung. Telefonisch und per Mail niemanden erreichbar. Werden nie wieder dort buchen!

Haben nun den Anwalt eingeschalten und werden rechtliche Schritte einleiten.

This 3rd party company took my reservation and did so in a way that I was not aware ....they had incepted my honeymoon booking. I got to the hotel we booked and it was a SHAM. The room was AWFUL and we paid 200$ for it per night. We did NOT stay and asked the hotel to compensate us and of course, they would not due to FLIX HOTELS incepting our reservation from their site. BEWARE.

Again in a similar position where they have not refunded for close to 5 months.

I am considering legal action and if we have a group of people in the same situation we likely have a very strong case here.. Is anyone else wanting to take action?

If so please let me know and we can discuss direct.

What to say but The worst company ever..Karma will bite them where it hurts through there lying cheating pockets...

Vi bokade ett hotell i Las Palmas och betalade 12170 för 2 veckor i november 2020. Vi beslöt i somras att begära återbetalning och fick till svar att ingen återbetalning kan göras före 31.12- 2020. Vi kontrollerade med hotellet i Las Palmas och de meddelade att ingen reservation gjorts i mitt namn
under tiden i November.

Je ne recommande pas ce site, déja la navigation est saturée de "404 not found", annulation censée être gratuite, depuis le mois d'avril que j'attends mon remboursement et rien! à chaque relance, on me demande d'attendre décembre 2020.

Passez votre chemin pour un autre site plus fiable. Première et dernière fois!

Tenía una reserva en el estado de alarma la cual tenía cancelación gratuita, no me han devuelto aún el dinero y no contestan a los correos. El primer me dijeron que me harían el rembolso en 2022, cuando encima cancele mi reserva antes de finalizar la cancelación gratuita. Indignante son unos estafadores. La primera y la última vez.

NEFASTO, PÉSIMO, VERGONZOSO. Totalmente de acuerdo con los mensajes del 2020. No pudimos ir al hotel por la Pandemia COVID-19 y:
- NO CONTESTAN LOS MAILS
- NO CONTESTAN LAS LLAMADAS
Estamos gestionando el problema con la Agencia del Consumidor. Creo que deberíamos hacerlo todos por la estafa que estamos sufriendo.

We booked with Flix for 2 reasons - 1 it was the cheapest option and 2 - cancellation policy. We made reservations only to find out from our friends who are staying at the same hotel, the hotel is not re-opening b/c of COVID. Our friends were reallocated to a sister property, however, we were not notified. I reached out to the hotel and Flix to see if we could be moved to the same sister property. The hotel responds back and says no problem. Flix responds back saying that the hotel will not respond to them and they are cancelling our itinerary (total BS since I received comms from the hotel the same day). Flix says they will refund us but they cannot put it back on our credit card and will need our SWIFT and IBAN codes. We immediately called our credit card company to tell them what had happened and to stop payment for Flix. I'm glad we were able to catch this in time before we were scammed but it sounds like several folks weren't as fortunate.

Sooo seems like Flixhotels are just a scam Company by reading the reviews, I also have been a victim of them. Again they state "FREE CANCELLATION" however I'm yet to receive a refund almost 6 months on now and still no closer to getting a refund. Extensive amount of emails have been sent to them however I get ignored or when they do reply they say they can offer a credit note. I don't know how many times I need to tell someone I don't want a voucher. The first email they said it would be December 2021 for a refund then after arguing that, they changed it to December 2020 however I do not believe they have any intention in refunding anyone. They are a Joke and I highly suggest you never use them.

I booked a room with flixhotel and the event I was going to was cancelled due to coronavirus. I asked if I could have a refund on the room or move my dates to another time and waa told that the hotel had said I couldn't and therefore they were unable to do so. I kept the room and i travelled 70 miles to get to the hotel to be told they had cancelled my room. I said to the hotel I was told the room couldn't be cancelled and refunded. The manager of the hotel confirmed the room was refundable and they had refunded flixhotel but flixhotel refused to refund me! They have kept my £139 and are refusing to give me my money back. They are thieves. DO NOT BOOK WITH THEM