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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

First flatmates is not free if you want to contact a potential room in a timely manner, I don't pay the 29 dollars for a ten days access or 79 dollars a month so the potential roomie doesn't g... Zobacz więcej

Oceniono na 1 z 5

Flatmates is an absolute Scam! It looks like they are full of bots and Ghost account that lists properties for rental and after the first message there is no response or replies. Flatmates is... Zobacz więcej

Oceniono na 1 z 5

Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... Zobacz więcej

Oceniono na 4 z 5

it has been difficult with Covid 19 for various reasons we have found it very hard to secure a new flatmate.We managed to find someone who works nearby in walking distance so that was a change this ti... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja pośrednictwa w wynajmie nieruchomości
  2. również w kategorii:
  3. Agencja nieruchomości

Napisane przez firmę

Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.


Dane kontaktowe

1,4

Bardzo słaba

Wynik TrustScore: 1.5 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,4

Wszystkie recenzje

(5469)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I listed my room and decided to pay the…

I listed my room and decided to pay the basic fee so I call the person looking for a room if they gave their number. I rang a lady that sounded a possibility. We spoke for a little while and I decided to let her come and see me the next day. She saw the house and the room and paid the bond on the spot so I could not give the room to anyone else. I am very happy with her, she is married but her husband is in Sydney. She is fully employed and well referenced. I am so happy. 24 hours thanks to flatmate. Thank you.

3 sierpnia 2022
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

This is amazing news! Thanks for sharing!

Oceniono na 1 z 5

If I could give a zero stars I would

If I could give a zero stars I would. The accommodation had mould every where including the ceiling, the windows were broken, and broken glass was still in the window, just covered by the curtains. Another window was missing and grey sticky tape was replacing the whole window. The toilet was leaking and the plastic cistern was cracked. The agents promised to refund money but that did not happen. Stay away. Lost 1.1k for this riveting experience. Never again.

2 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Too much spam after signing up

After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to find a new place to live now. I can see regarding the reviews below, I'm not the only person having these issues where this website brings nothing but trouble to your life from reading other reviews.

20 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Over the years advertising for a…

Over the years advertising for a flatmate, I have found 3 great flatmates back to back over a 5 year span, all of my flatmates were through this website & I s add m still very good friends with them all! Flatmates.com are very supportive & look after their members & respond very quickly to all inquiries & always find a quick solution that is in your best interest as a member. I love that I don’t have to re-do my advertisement from scratch I just activate & tweak any updates under edit mode & it is immediately updated! I have found the right flatmate very quickly & even during the very difficult time of Covid19 flatmates.com did not hesitate to support me by extending my membership for an additional month for free to ensure I found the right flatmste. ⭐️⭐️⭐️⭐️⭐️ Professional website, easy to use, support team respond very quickly & address your inquiry with a great outcome, excellent service flatmates.com keep doing what your doing you! I could not recommend anything to change its a great website it works every time. Thank you to the professional experienced support team ⭐️⭐️⭐️⭐️⭐️

13 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

I setup a new listing today on FM where…

I setup a new listing today on FM where it was pending for half a day. On Gumtree and Flatmatefinder it was live right away. I just logged on tonight and it's saying I'm banned. No email or information was send to me regarding why I was banned. I think I'll stick to Gumtree and Flatematefinder, it's alot easier to setup your listing and are trouble free compared to Flatmates.

17 listopada 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Rick,
Members are only banned from using our platform for the wrong reasons. We could see that you were using the platform to promote your business and were not in fact looking for shared accommodation.
Feel free to email us at support@flatmates.com.au with any questions.
All the best,
FM Team

Oceniono na 1 z 5

Don't waste your time!

Don't waste your time like I did with this site. The customer service doesn't exist here. I manage to get a reply after half a week after sending many messages. The layout is ugly and way to big. Other websites have the listing small so you can easily scroll. You block someone by accident and you can't unblock them. I wish I never wasted my time with this site where I found a new place to live easily on Gumtree.

14 listopada 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Arnold, we're sorry you feel this way.
We have a full time customer service team who will be happy to help you with any issues. Please feel free to message them at support@flatmates.com.au and they will support your needs.

We have changed the size of our listing results, to give members a greater chance at standing out from the crowd.

If you block someone by accident, you can easily unblock them by following the same steps.

We're sorry you didn't enjoy your time with us.

All the best,
Claudia

Oceniono na 1 z 5

Save your money, the guarantee is a scam

Received 1 message in 40 days of paying for this.

Almost all of the listings are tagged in too many categories so you can't filter them out of results.

Almost all of the listings are made by real estate agents. I do not want to read real estate listings, I want advertisements from people who are not in the real estate industry. This is a frustrating waste of time, energy and money.

You cannot filter out ads that exclude you, for example, you cannot filter out "student only" or "female only".

The guatantee is also a scam. They claim you will have premium features until you find a place, but then they ask you for more money.

I'm sure that you sold my phone number to some database the second I signed up too. Scam calls are much more common since signing up here. Avoid

18 października 2021
Opinia niezależna
Oceniono na 1 z 5

I am really pissed off

I am really pissed off. I have using flatmates to advertise my rooms for rent using full plan, basic or boost plans. It worked all the time. This lastest payment invoice No. 1800776, having $8.99 which is supposed to allow me to view member phone nos, send and receive messages but it doesn't allow me. There is no way for me to contact anyone re this problem.

7 października 2021
Opinia niezależna
Oceniono na 1 z 5

I had such a bad experience on this…

I had such a bad experience on this website. For one, once you block someone by accident, you can't unblock them. The display pictures are way to big for my screen. Customer service was unhelpful.

1 września 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Teddy,
Thanks for your review above.
Please note that once you block someone, you can easily unblock them. You simply follow the same steps you took to block the member, except the "block member" button will have changed to "unblock member."
We're sorry the image sizing didn't work for your screen. Please feel free to email us at support@flatmates.com.au in the future and our friendly moderation team will be able to help you out with re-sizing, unblocking members and any other issues you may be having trouble with.
All the best,
Flatmates team

Oceniono na 1 z 5

Using this website has been a total…

Using this website has been a total nightmare. Go somewhere else, it's not worth your time.

31 sierpnia 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Carly,
We're sorry you feel that way.
Please feel free to email us at support@flatmates.com.au in the future and our friendly moderation team will be able to help you navigate any issues you may be having.
All the best,
Flatmates team

Oceniono na 1 z 5

About 2 years ago I found a room at…

About 2 years ago I found a room at Mary pleasant place Birkdale. I was there for 3 months and was told I had to leave by the tenant Ramona Wilkins. When I was packing up to leave she demanded money and got physically violent.She locked me out of the unit. I called the police because my medication was still in the house. I had to get my son to move me out because she wanted to keep all my furniture and my plasma TV. She still keeps advertising the same room, this is my 2nd complaint about her. Stop encouraging abusive people. She’s a thief and a liar and her other tenant carries the Rotor virus.

26 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Early bird SCAM

Flatmates is keeping fake early bird accounts on purpose to make people buy premium package. Last 3 years I bought 3 times premium package to message to early bird accounts and all of them was fake or didn’t answer . And flatmates didn’t make any refund. DONT BUY PREMIUM PACKAGE!!!!

22 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

This is discussing

This is discussing, I payed the woman the 4 weeks plus 2 weeks in advance , she dictated to me that I had to be moved in on a certain day, but because of covid 19 , and restrictions I moved in 2 weeks later ,and still payed for the 2 weeks I wasn't there for , I can't shut my bedroom door and the first night I was there one of her neighbours broke into my car and stole stuff, and the final thing for me after little announce things that are just normal when U have flatmates was the friday night the landlord and her neighbour/friend got drunk on wine and proceeded to speak crap about me , and didn't realise that they heard you from there room, I put in my 2 weeks notice , and she told me I have a contract and I had to stay for 6mths, I then told her all I have to do is give 2 weeks notice, she thinks she is getting my bond ,but its becoming quite clear ,this is what she does ,she apparently had problems with her last tenant

8 sierpnia 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Elizabeth,

Thanks for getting in touch and we're so sorry to hear of your experience.

Please report this member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.

If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction

We wish you all the best,
Flatmates.com.au Team

Oceniono na 1 z 5

Piece of shiiiit site

Piece of shiiit site banned me for no reason at all. Used it many times over the years and they banned me out of the blue without warning.

25 lipca 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Matt,

Members are removed from our platform for two reasons.
1. They are using Flatmates.com.au for a reason other than finding share accommodation.
2. Their actions on the platform go against our Community Charter. You can view that here https://flatmates.com.au/info/community-charter

If you believe you have been unfairly banned, you can message us at support@flatmates.com.au.

Regards,
FM Team

Oceniono na 1 z 5

Allowing Abusive Landlords to Repeat Abuse

Cannot believe there is no reporting/blacklisting/banning function of repetitively abusive Landlords.
The two times we have used this site to rent a place out, we have had to seek lawful action against our Landlords, each from a different State.
These Landlords have continued to advertise the properties on here for rent after legal action, under different address and names. Sometimes, they just continue as is.
The site only has the option to "report this ad" and not the Landlord for lying and abusing the site, the site's customer base and the law.
Disgrace.

22 lipca 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Ed,

Thanks for getting in touch and we're sorry to hear of your experience.

As Flatmates is a peer-to-peer listing site, we are unable to become involved in members' disputes but we can remove members from our site who use it for the wrong reasons or who go against our Community Charter https://flatmates.com.au/info/community-charter

You can also report a member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. Both of these options will let a member of our Moderation Team know to review the member's account.

Please have a look at our how-to guide on dispute resolution for some tips https://flatmates.com.au/info/resolving-disputes

If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction

We wish you all the best,
Flatmates.com.au Team

Oceniono na 1 z 5

This place has gone down hill

I've been using this website in the past but I can't stand the new changes. It was way better before REA Group took over the company.

14 lipca 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Elden,

We're sorry you feel this way. We spend a lot of time and resources to ensure we have the best functioning platform available and often create changes to the product based on customer feedback. If there is any further feedback you can provide us on what product changes you don't enjoy, please message us at support@flatmates.com.au.

All the best,
FM Team

Oceniono na 1 z 5

Banned for no reason

I listed my property today where it went into pending for a long time. I checked back after a couple of hours and it said banned. I will never use this site again!

Note: After reading the reviews below, it looks like I'm not the only person being banned for no reason.

13 czerwca 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Victor,

Members are removed from our platform for two reasons.
1. They are using Flatmates.com.au for a reason other than finding share accommodation.
2. Their actions on the platform go against our Community Charter. You can view that here https://flatmates.com.au/info/community-charter

If you believe you have been unfairly banned, you can message us at support@flatmates.com.au.

Regards,
FM Team

Oceniono na 1 z 5

I hate the look of the website

I hate the look of the website. Listings are way too big where I can't see the whole photo.

9 czerwca 2021
Opinia niezależna
Logo Flatmates.com.au

Odpowiedź od Flatmates.com.au

Hi Anthony,

We're sorry you feel this way.

We have recently updated our platform to allow property listers larger images in search results, so that their property stands out. This also makes it easier for members seeking accommodation to see more of the property in search results.

All the best,
FM Team

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