Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Zobacz więcej
Reakcja na opinię
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Zobacz więcej
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Dane kontaktowe
19 Holborn , EC1N 2JS, London, Zjednoczone Królestwo
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Doskonała
806 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Perect in every way!
Great value on your initial offer. Wonderful packaging and immediate shipping. Just perfect. A wonderful gift
Thank you!
8 stycznia 2025
So easy to find what I wanted really…
So easy to find what I wanted really good quality and came so fast definitely will order again
6 stycznia 2025
Very quickly dealt with parcel delivery…
Very quickly dealt with parcel delivery in time.
2 stycznia 2025
Amazing product and service
Amazing product and service. I wil be visiting your website again xxx
2 stycznia 2025
Amazing communication
Amazing communication, kind and friendly and problem solved thank you so much Lucy you was amazing
2 stycznia 2025
Waste of time and money
Allowed me to purchase an item that was sold out, 12 days later I'm still waiting for a refund. Shouldn't allow people to purchase items if they've sold out. Waste of time and money.
4 stycznia 2025
Opinia niezależna
Odpowiedź od FJewellery
Hello Jack
We appreciate that it is annoying that your item had just been sold in one of our shops, when you placed your order on the website. We are working towards instant live updates on the website.
As per the message on the website, any orders received on/after 24th December would be posted on 3rd January when our offices re-opened after the Christmas break. We emailed you and processed your refund on 3rd when we re-opened. If you have not received the refund please contact your bank, as it is processed at our end.
All the best
Team FJ
Odpowiedź od FJewellery
Hi Shanice
Apologies for the quality of the item. Our packages are checked by two members of staff so a scratched item should clearly not have been sent to you.
We do include a contact card in the delivery box so if there any problems with the order its best to contact us directly. If we don't know about the issue we cannot help to rectify it.
We have refunded the item for you.
Team FJ
What is the size of the pendant?
27 grudnia 2024
Opinia niezależna
Great service
Great service, received recorded within three days. Nicely presented in a lovely gift box and bag. So pleased with our purchase and would certainly be happy to order from them again.
16 grudnia 2024
Very nice !!!!
12 grudnia 2024
Excellent presentation
Online ordering and finding what I wanted was easy, delivery was reasonable although tracking could be better.
The items arrived well packed and outstandingly well presented, a gift bag a beautiful case and a little bag for smaller items. If you're buying as a present it will look amazing.
16 grudnia 2024
DO NOT BUY EARINGS FROM THIS…
** DO NOT BUY EARINGS FROM THIS COMPANY**
I bought 3 pairs of earrings from this company for Christmas and for a 60th birthday present. The total amount I paid was £116.
The recipient of the 60th birthday present gave them back to me. The silver on the post, that goes through the ear, had come off and it gave her a swollen, tender ear. She had worn it for a total of 5 days.
I contacted the company and sent photos but they refused to do anything about it.
I understand their hygiene policies and earrings are all "non-refundable". However, the item is defective. There is no coating on the post. After 2 emails and my last one asking the company to refer my complaint to management, I have heard nothing.
So I'm £116 down and due to give 2 pairs of earrings as Christmas presents, without being sure if they will have a similar reaction. I would look elsewhere if I was you.
16 grudnia 2024
Opinia niezależna
Fast delivery & No nonsense refund…
Fast delivery & No nonsense refund because I’m too crazy to check the measurements before purchasing 😂
Many thanks
2 grudnia 2024
I'm so happy with what I ordered
I'm so happy with what I ordered. It looks great, I arrived so quickly, and the box it comes in is beautiful.
16 grudnia 2024
Thanks to Melisa and Andrani for…
Thanks to Melisa and Andrani for excellent customer service. The whole process was smooth as butter. Very helpful and friendly.
18 grudnia 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi NightShift,
Thanks so much for popping into the Holborn store and good to hear that Melissa and Andranik were able to assist you so well.
We look forward to seeing you again soon.
Team FJ
Not received order
16 grudnia 2024
Odpowiedź od FJewellery
Hello Rachel
Your order was dispatched on16th. We sent an email with the tracking details.
We have checked the tracking and it shows that Royal Mail attempted delivery on 17th at 11:10am but no-one was in.
It also shows that you contacted Royal Mail at 19:13 arranging another delivery time.
So hopefully the package is with you now.
It's always best to contact us directly if there is an issue, we can then try to help you. The majority of reviews on TrustPilot point out we have a great customer service team on hand to help with issues.
Perhaps you will reconsider your 1/5 review as it can be very damaging to a small business like ours.
Thank you
Team FJ
Odpowiedź od FJewellery
Hello Malcolm
Thanks for taking time out of your day to leave such a nice review.
Team FJ
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