Five Star Autocentre Recenzje 

730
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I don't recommend this garage. They tested my car and said I need to change all 4 injections and went to another place the next day and was tested and only 1 injector was at fault. They try to make mo... Zobacz więcej

Oceniono na 5 z 5

Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough. Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Warsztat samochodowy
  2. również w kategorii:
  3. Naprawa samochodów
  4. Sklep samochodowy
  5. Wulkanizacja

Napisane przez firmę

Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

730 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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4,1

Wszystkie recenzje

(730)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
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Oceniono na 5 z 5

My second visit to Five Star today

My second visit to Five Star today, excellent service. Kept up to date with my device and MOT, all repaired within the day. Very friendly people, superb garage, highly recommend! Thank you for everything

7 października 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Thank you Sarah. We like to set the standard and lead the way !

Oceniono na 1 z 5

AVOID!! AVOID!! AVOID!!

Recently took my Nissan in for a timing chain replacement. After paying £1330 I received my car back with a warning light on and still a buzzing sound coming from the engine. After informing Asif and returning the car for inspection all I got a phone call saying a further repair was needed for the sum of £1000 for a cam repair despite them missing this on the diagnostic! A warranty means nothing here as they will use every excuse in the book to dodge repairing your car. If you like paying a fortune to have your car returned in a worse state than you sent it then this is the place for you!

19 września 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Dear Mr Regan, thank you for your review. We appreciate all feedback as it helps us improve our service. As requested, we replaced your timing chain along with other components using genuine Nissan main dealer parts for which you have a full warranty on parts and Labour. Whilst working on the car you decided to change your mind and not go ahead with the repairs. Once we had advised you we have stripped the car down you said to continue. Unfortunately, as mentioned further repairs are required as your car has more than one initial fault . This fault is a mechanical fault and not electrical diagnostic. As stated to you in person we are here to genuinely help you and would like to invite you to come down once again and have a discussion on how we can help you financially using pay assist to spread the costs over a 4 month period with zero interest. If you could call me to discuss at the office landline number that would be most appreciated. Kind regards. Emma. Service Manager

Oceniono na 5 z 5

Absolutely amazing team…manager Emma is…

Absolutely amazing team…manager Emma is a super star couldn’t have got through my day without her help. All 3 girls on reception Lucy Emma and Sharon are wonderful..thanks to the mechanics for all their help today very much appreciated and would highly recommend 😀

12 września 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Hello Kirsty, thank you for the kind words. As a small business we rely on word of mouth as our main form of advertising. So it means a lot when we hear great comments from great customers like yourself. So a big thank you from all the team. Take care and happy motoring

Oceniono na 5 z 5

Excellent experience

Excellent service. Got me in and sorted very quickly. Very pleasant staff on the front desk to deal with. Would highly recommend for any car trouble. 10/10.

7 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

10 out of 10 for Five Star.

10 out of 10 for Five Star.

I had booked my vehicle for a service and I explained that I had a few bad experiences with other garages such as K...F.., where the organisation carried out a service on my vehicle and stated that they had changed certain parts (spark plugs) but actually they did not. Five start showed me with the parts that they were going to change and once the service was completed the shown me the old parts to provided evidence to the work carried out.

Best customer service I have experienced in this industry and at a reasonable price.

27 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Professional, friendly and kind

I brought my car to Five star auto centre after having a recommendation from an RAC mechanic who came to rescue me. From my very first phone call I knew that I was in good hands. Emma was friendly professional and explained everything. I’ve had a new battery fitted, aircon sorted and an investigation for a rattle which another garage couldn’t diagnose. Everything was explained, the work was done professionally and they even went out of their way to chase up a warranty claim which saved me £300.
I will always bring my car back in the future. This garage is a breath of fresh air and I’m so glad I found them.

21 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

First class service

I have been using Bobby down at this garage for over 5 years. I have had my yearly MOT tests and services done on all the family cars as well as a gearbox rebuild, break pads/disc replacements and a replacement differential done on my 4x4. Bobby and the staff always go above and beyond to make sure you are always aware of what needs to be done with clear costing in advance and will make sure you are completely satisfied with the guaranteed work before leaving. I find you get a far more personal service when dealing with a family business as they care about their reputation rather than satisfying the shareholders. I really can’t praise them enough.

5 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Avoid!!

I asked for a price for work needed to get the car through the MOT, they quoted £600+ to replace the wishbone, do the tracking, wheel alignment etc, leading me to believe this was essential. Took it somewhere else for a second opinion and had the bushes replaced for less than £100 and the car passed fine. They will lie to you to get you to pay hundreds for non-essential work. Receptionist was very condescending. If they had just said clearly what was advisory and what was 100% needed I would have let them do it but I will not be misled and spoken to like I’m stupid. Untrustworthy garage, will not be back.

12 lipca 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Thank you for your review Diane Gorman. As stated in the reception area today we are sorry to hear about your experience with us. We saw you car which is approximately 20 years old. All our loyal customers are well aware we always provide quotes in full and a breakdown of what is required essential and advisory after an MOT.
You the customer then decide what work you would like us to carry out before the actual work is carried out.
In your review, you clearly have failed to mention the quote we provided was not just for all repairs. It also included a full service including all genuine parts labour and VAT. We respect that you decided not to have the work carried out and took it elsewhere. When you retuned the vehicle back to us for an inspection we advised not all the work was carried out which was advised. We realised you were unhappy and to make you feel a little better we discounted the MOT cost. We wish you all the best for future motoring. If you would like to discuss further, please contact the office. Emma. Five star autocentre.

Oceniono na 5 z 5

Service and MOT

Service and MOT
10 out of 10 for customer service. Friendly, efficient and knowledgeable staff. Excellent value for money: thorough explanation of work that needed to be done and what could be left.
Altogether extremely satisfied and will definitely be recommending to friends.

6 lipca 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Dear Wendy, Thank you for your kind words and review. I am happy you were impressed with our standard of work and our dealings with you. Hope to see you again next time. Kind Regards. Five Star and team

Oceniono na 5 z 5

So last week I had my Discovery 5…

So last week I had my Discovery 5 aircon serviced by 5 Star having not used them previously but selecting them from internet and gave 5 star review. This week in a moment of stupidity( not normal for me!) I realised I had been running my beloved Jaguar XK8 coupe for 3 days on expired MOT. Quick call to 5 Star and booked in. Once again great service from this team. I knew 2 tyres on limit and was offered chance to use my normal supplier but opted to let 5 Star source tyres as long as price was right- which it was. There was an annoying rattle at rear of car which I asked for an opinion on. First suggestion was shockers ( which I could quite understand). A later call from the team suggested on further investigation this was not likely to be the cause . It would have been very easy for them to have just done shocks on a hunch , but they went the extra yard to eliminate this . So I’m living with the rattle for now and have not been sold something that was not needed. So once again I am a happy customer. Thank you all:

30 czerwca 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Dear David, Wowser! that is an impressive read for any business owner when a genuine customer makes comments like the above. As a small business independent garage we like to please and know how important customer service is in this extremely competitive market. We have tried to focus on what we can do best and not how we can compete against other businesses. This has won us numerous awards over the years and makes us a very great choice when it comes to mot/ repairs and servicing. Hope the beloved Jaguar keeps on motoring for years to come. Kind Regards. Emma

Oceniono na 5 z 5

I was extremely happy with the…

I was extremely happy with the excellent & fast service & very polite & helpful staff over the phone

28 czerwca 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Hello Natalie, Thank you for the honest review. Hope to see you again next time. Emma. Five star autocentre

Oceniono na 5 z 5

Saved me £750 on repairs with their MOT assist scheme!

Had my service done here back January which made me eligible for the MOT assist scheme, my car failed MOT and needed £751 of repairs and because of the MOT assist scheme that covers up to £750 of work that is required to pass I paid £1 for the actual repairs on top of the cost of MOT.

Can't be thankful enough to the team, all a bunch of nice and genuine people who go above and beyond for their customers, definitely will be going here for any future car related work.

23 czerwca 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Hello Tyler, Thank you f or the review. The RAC MOT Assist plan is a fantastic way to cover any valid repairs up to the value of £750.00. We have a lot of customers on this plan and they love it which is why we keep on seeing them back year after year. Lovely meeting you and your car! All the best. Emma.

Oceniono na 5 z 5

Helpful and efficient team!

I booked my car into Five Stare Auto Centre for its MOT, it was the first time I have booked my MOT with Five star and WOW!
Peter and Emma were amazing, they made me feel at ease and could not have been more helpful and efficient, my car was ready to pick up in a couple of hours and had been washed and valeted superbly. I was kept up to date every step of the way by the team.
Dave did a fantastic job of making sure my car recieved a thorough MOT and was up to scratch for my daily commutes on the motorway.
Thank you Five Star Autocentre!

6 lutego 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Hello Jessica, Thank you for taking the time to leave the review. As a small business we rely on word of mouth for our advertising. This will go along way in helping us.

Oceniono na 5 z 5

Superb garage

Had my car in for a service and mot. What a superb garage. The staff were so friendly and helpful and they did a superb job on my car.
I was even offered a complimentary valet. Thank you 5 star Autos.

7 stycznia 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Hello Mrs Ireland, Thank you for your custom. Hope to see you again in near future. Five Star Autocente

Oceniono na 5 z 5

Called in to get my kids car sorted…

Called in to get my kids car sorted out. Got booked in the next day, full breakdown of what was needed and the cost. All work was carried out the same day, very pleased with the service provided, and great customer service.

18 stycznia 2023
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Thank you for the review Jules, appreciate it. Five star autocentre

Oceniono na 5 z 5

Excellent customer experience

Easy and quick to book and very friendly upbeat reception on the phone.
Business seems very well run and clean and tidy workshops. Feeling of a team at work,
Call to explain possible future work.
Everything as outlined. Hopefully a really good find for future jobs in a two car family.
Quality tip from car wash team!

24 listopada 2022
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Dear Chris, we strive on team work that is what keeps this place so busy. We rely on giving fantastic customer service and hopefully this will bring back repeat customers like yourself. Kind regards. Five Star

Oceniono na 5 z 5

Got recovered by RAC and taken to the…

Got recovered by RAC and taken to the garage the staff were very helpful in every regard. The car was in the garage not even 3 hours and they had diagnosed and fixed the problem in hand.

21 października 2022
Opinia niezależna
Logo Five Star Autocentre

Odpowiedź od Five Star Autocentre

Thank you Charlie for your positive experience. Hope to see you again in future. Kind Regards.

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