It's not about what went wrong this time, I use the Swansea store, it's like a jumble sale, everything is everywhere, lots of European method fishing gear which is not used in the UK, prices are n... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a Cadac Grillochef at a hugely discounted price compared to other sellers. We ordered on a Saturday evening of a bank holiday weekend, with a 3-5 business day delivery advised. Received the or... Zobacz więcej
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All staff members are welcoming and always acknowledge you when entering the store. They are helpful when asked for advice and equally unobtrusive when you just want to browse the store at your lei... Zobacz więcej
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First time in fishing Republic wombell shop Barnsley as a woman I was very nervous but I shouldn't a been everyone very helpful and advise given second to none. Shame this shop is closing down will be... Zobacz więcej
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Informacje dotyczące firmy
O Fishing Republic
Napisane przez firmę
With a massive range of products across our many retail stores and giant online tackle shop, Fishing Republic aims to bring you the best choice and value in UK angling. Our staff live and breathe the sport, across all disciplines and can advise you on all aspects of tackle, from carp and coarse, to sea, fly and predator fishing.
From humble, niche beginnings however, the company slowly grew from a minnow to one of the biggest fish in the pond over the next three decades.
Today, Fishing Republic’s 68 retail outlets and huge online shop sell over 16,500 product lines, covering every aspect of the sport. But no matter how much we grow, our main focus is still you, the anglers who make up the real Fishing Republic! Our staff members are as passionate as you are, whether it’s carp, coarse, fly or sea angling. We rely on their expertise to select the best tackle for every budget, with friendly service to help everyone enjoy the brilliant sport of fishing.
Contact us via Customer CareDane kontaktowe
Edinburgh House, Hollinsbrook Way, BL9 8RR, Bury, Zjednoczone Królestwo
- fishingrepublic.co.uk
3,8
Dobra
6 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivered quicker than expected and I…
Delivered quicker than expected and I was kept informed on the progress.
10 sierpnia 2024
Odpowiedź od Fishing Republic
Dear David,
Thank you for taking the time to leave us a review. We are pleased to hear that you have received your order in a timely manner and we do hope that Fishing Republic can be of assistance again.
Kind Regards
Nat
Fishing Republic Customer Care
Would recommend
Fast and efficient service... reliable...have used in the past... Will use again... would recommend.
14 sierpnia 2024
Odpowiedź od Fishing Republic
Dear Red,
Thank you for taking the time to leave us a review, we are happy to hear that you have received a great online experience with us and that you will be using us again. We do hope to continue to assist with future purchases.
Kind Regards
Nat
Great starter kits for the kids this…
Great starter kits for the kids this Summer holidays, got the whole family fishing for less than £50
13 sierpnia 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Helen,
Thank you for taking the time to leave a review about your online experience.
We are pleased to hear that you are happy with your purchase of the starter kits. We hope you have a lovely time fishing over the summer and hope that we can be of assistance with any future purchases.
Kind regards
Rebecca
Fishing Republic Customer Care
Fast service great chair
12 sierpnia 2024
Odpowiedź od Fishing Republic
Dear Stuart,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the service provided and chair received. We look forward to being able to assist you again with your next purchase.
Kind Regards
Rebecca
Fishing Republic Customer Care
Ordered an N Guage FeederRod on 2/8
Ordered an N Guage FeederRod on 2/8, received a tracking email from Evri stating it would be delivered Wednesday 7/8, on the Wednesday received another email from the appalling Evri to say due to an unexpected delay the parcel wouldn’t be delivered that day & they were working hard to get it out ASAP, absolutely nothing from Evri or Fishing Republic on the Thursday or Friday morning until I contacted both companies, the item had been “ damaged beyond economical repair during transit, I contacted both companies again & Evri ( can’t speak to a human) just passed the buck vis their “chat to us robot”, Fishing Republic weren’t much better, I requested a refund & was told it’ll take up to 5 working days for the refund to be processed, yet they can take your money within seconds, no offer of we can source an alternative & you can pick it up, the rod was ordered for a weekend away as a result of the returns / refund policy I couldn’t go out & buy a replacement,
Having spent upwards of £80 / £100 most months through both FR & GO using Evri ( not my choice) to deliver the items I’m not the least surprised that these items get damaged/ stolen in transit, the packaging that FR / GO puts them in is not robust enough to be used in transit via Evri who must drag / throw the boxes across the warehouse floors/ couriers vans only for the drivers to then throw the boxes on the driveway in the pouring rain.
Lesson learnt Shop Local & give your business to a local tackle shop, thanks to Burscough Angling Supplies for going out of their way to source the product, FR / GO & Evri not a good combination & certainly not Customer focussed
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Rob,
Thank you for taking the time to leave us a review.
We are sorry to hear that you are unhappy with the service received and that your parcel was damaged whilst in transit to you on your recent order.
Although our refunds are issued and released upon being processed we do advise that they can take up to 5 working days to show in your account as this can be dependent on them being processed by the bank.
If you would like us to check the refund issued or discuss this further please do not hesitate to contact us using the web form on our website https://www.fishingrepublic.co.uk/customer-care/contact-us or by calling the office on 0161 393 7058.
We do hope to improve upon your experience in the future.
Kind regards,
Rebecca
Fishing Republic Customer Care Team
Odpowiedź od Fishing Republic
Dear Paul
Thank you for your review, we are happy you are pleased with your purchase and the value for money.
We hope to be of assistance again in the future.
Kind Regards
Nat
Fishing Republic Customer Care.
Odpowiedź od Fishing Republic
Dear Kris,
Thank you for taking the time to leave us a review, we are happy to hear you are pleased with the range of products we supply and our competitive prices offered.
We do hope we can continue to be of assistance in the future.
Kind Regards
Nat
Fishing Republic Customer Care
long waiting time and poor packaging
The order arrived only after 2 weeks. I think it was the courier's fault. Unfortunately, everything was only poorly wrapped in foil and the courier left everything loose by the door. I'll see how the rods work on the water. Unfortunately, I know that the reels are of low quality
27 lipca 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Cezary,
Thank you for taking the time to leave a review.
I am sorry to hear that it took 2 weeks for your order to arrive.
If you would like to discuss this further please contact us via our online web form:
https://www.fishingrepublic.co.uk/customer-care/contact-us
Or by calling the office 0161 393 7058. Please provide your order number/order details so that we can investigate why your order was not received within the delivery timescale of 3-6 days.
Kind regards,
Tracey
Fishing Republic Customer Care
Great service
Took my lad, he got all he needed and the guys in the shop were really friendly. Good service Good selection of fishing gear
26 lipca 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Thank you for reviewing your recent visit to our Barnsley store, its great to hear that we were able to provide everything that was needed at this time and that you were happy with both the service received and the selection of products we offer.
We look forward to your next visit.
Staff are knowledgeable
Staff are knowledgeable, helpful and friendly. Massive and varied stock from top manufacturers with fantastic offers as well as great prices. Highly recommend.
18 lipca 2024
Odpowiedź od Fishing Republic
Dear Andrew,
Thank you for taking the time to leave a review. We pride ourselves to provide fantastic customer service both instore and online together with a good variety of products, we are happy that you have had a great visit to store and we hope to be of assistance again in the future.
Kind Regards
Nat
Fishing Republic Customer Care.
My experience was great
My experience was great, they dealt with the issue within a couple of hours. I had a faulty product and the refund was arranged exceptionally speedily.
16 lipca 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Keith,
Thank you for taking the time to leave us a review about your experience with our customer care team.
It is great to hear that you have had such a great experience and the team were able to assist you with your query. We hope to be of help again in the future.
Kind regards
Rebecca
Fishing Republic Customer Care.
product fine..delivery slow
14 lipca 2024
Odpowiedź od Fishing Republic
Dear Michael,
Thank you for taking the time to leave us a review.
It is good to hear that you are happy with our products and hope that we can be of assistance again in the future.
Kind regards,
Tracey
Fishing Republic Customer Care
Great service
24 czerwca 2024
Odpowiedź od Fishing Republic
Thank you for taking the time to review your recent experience. We look forward to being of assistance again i the future.
Quality product at a very good price
Quality product at a very good price. Despatched quickly.
29 czerwca 2024
Odpowiedź od Fishing Republic
Thank you for your review.
We are glad to hear that you are happy with our products and services.
Kind regards
Nicola
Fishing Republic Customer Care
Next day delivery my xxxx!
Next day delivery my xxxx!
Been waiting for what seems like an eternity now. Very poor, having spent nearly £200! Couldn't wait to take my money, now I want a refund they Couldn't care less. they don't open customer service at weekends, even though they advise on line that its 24/7! Should have used Angling direct! Lessons learnt, DON'T GO HERE!
23 czerwca 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Andrew,
Thank you for taking the time to leave us a review.
I am sorry to hear that you are unhappy with the service received on your recent order.
Should you wish to discuss this further please contact us using the web form on our website https://www.fishingrepublic.co.uk/customer-care/contact-us or by calling the office on 0161 393 7058.
Kind regards,
Rebecca
Fishing Republic Customer Care Team
Service you need
Service you need, well equiped store, good quality.
Helpuf staff.
7 czerwca 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Bartosz,
Thank you for taking the time to leave us a lovely review about your experience in store.
It is great to hear that the staff were able to assist you and that you enjoyed your visit. We hope to see you in store again soon.
Kind regards,
Rebecca
Fishing Republic Customer Care
Odpowiedź od Fishing Republic
Dear John,
Thank you for taking the time to leave us such a great review.
It is great to hear that you have had such a lovely experience shopping with us online. We look forward to being able to assist you again with your next purchase.
Kind Regards
Rebecca
Fishing Republic Customer Care.
Three were damaged or…
Three items in my order were damaged or broken.
One item was actually held together with sellotape. Very poir quality items. I have ordered in the region of £300 worth of Westlake products from Fishing Republuc, Blacks,Go Outdoors and Millets but will not buy again. Almost every item is defective or very pkir quality.
Customer service do not respond to emails or phone calls.
Return portal does not work and buyer is expected to pay postage for returning damaged items.
All in all zero stars. USELESS. I have seen your response! I have emailed you but you did not respond. I phoned got no response sent images no response. Its all smoke and mirrors. Millets told me to take defective goods to my nearest Blacks store? Thats miles away, i am dissabled and dont drive.
26 maja 2024
Odpowiedź od Fishing Republic
Dear Phillip,
Thank you for taking the time to leave us a review.
We are sorry to hear that you are unhappy with the quality of the goods you have received.
Should you wish to discuss this further please contact us using the web form on our website https://www.fishingrepublic.co.uk/customer-care/contact-us or by calling the office on 0161 393 7058.
Kind regards,
Tracey
Fishing Republic Customer Care
Terrible company
Terrible company - My order never arrived and they said they would refund…I ordered on 14th May and still waiting for refund AVOID THIS COMPANY !!!!
14 maja 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Carole,
I am sorry to hear that you are unhappy with the service received on your recent order. We would certainly like to look into this further for you and check the status of your refund. If you can please contact us using the webform on our website
https://www.fishingrepublic.co.uk/customer-care/contact-us
Please include your order details within the web form so we can certainly get this looked into urgently for you.
We do hope that we can improve on the service you have experienced on this occasion.
Kind Regards
Nat
Fishing Republic Customer Care
Be careful what you buy it may not be what arrives
I made a large order with fishing republic part of this order included bait boxes. When the order arrived all the boxes had no lids making them useless, I sent them an email and they agreed to post out replacements which I was happy with at the time. A few days later the replacements arrived all the boxes had the wrong lids, the bait boxes are advertised as live bait boxes, in every picture on the website they have a perforated lid with breathing holes to keep live bait alive, in the discription it clearly says “Manufactured with a secure lid for easy closure and ventilation holes to lengthen the lifespan of live bait.” And on the features section it clearly states “ventilation holes” as a feature so all the replacements came with solid lids with no holes that are useless for live bait and the whole reason I bought them. I emailed again to try and get the correct lids (what was clearly advertised) and got an email back saying these are how they come and if I want I can post them back, staff took no ownership of the issue no effort to locate the proper lids they’d advertised no apology for having an advert that is completely misleading and actually advertises a completely different product. Why should it be down to the customer to start posting items they never even wanted just because the company is selling something that is completely different to what they are actually advertising. So now I have boxes that are no use because if I use the lids given none of the live bait will survive it’s been weeks since I made the original order and so far it’s been made clear by the customer service staff that they do not care. Site does have some good deals but beware that what you buy may not be what you get and customer service when things go wrong is probably the worst I’ve had from a fishing company very disappointed.
14 maja 2024
Opinia niezależna
Odpowiedź od Fishing Republic
Dear Louie,
Thank you for leaving your review on your recent purchase with us.
I am sorry to hear of your less than satisfactory experience with your order, so that we can look into your experience and query please contact us via our web form on the website providing your order number and we will be more than happy to look into this further for you so that we may improve upon the service received.
Kind Regards
Nat
Fishing Republic Customer Care
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