Firstactive Recenzje 

Probably my fault but my current bonus saver was stopping after 12 months and I naively assumed (as I have done in the past)..I would open a new account in a few hours. It has been almost 2 weeks with regular apologetic emails. Whether this is a volume thing or frankly a business that was just not ready, given it is a new offering from Natwest. Customer experience very poor, the FCA should insist that a notification is posted on their website highlighting they have current service issues. This delay has so far cost me a lot of lost interest.

As all the other one star reviews have stated, the application process is a total shambles. 2 weeks to date and still no sign of any progress. There are other options out there and I would urge people to give Firstactive a wide berth.

How can anyone have faith in a bank which has taken a fortnight, and counting, to open an account? The 'We're really sorry it's taking so long' emails just add salt into the wound. If you're not up to providing a service, don't offer it.

One of the worst savings account i have ever attempted and I say attempted to open. I’m still waiting and waiting for verification. How come every other a point I have opened can do it straight away. What makes it even more laughable is that I have an account with NatWest- surely they have some cross checks that they can do automatically?

Just opened an account. It has taken less than 15 minutes including depositing a £1 test which was received immediately. First class.

Again, mirroring what many are saying here. Some seem to be struggling to get through automated process and many other, (like me thankfully) sailed through the middle with no issues. In under 10 mins from starting to apply, I tried a token £100 deposit to ensure links all working as expected and no issues at all.
In summary, (and I am a financial adviser) maybe try and see if it all goes well and smoothly and for any reason if the system struggles with the likes of verification, don't waste any more time on it, walk away. Hope that helps.

Seriously considering not using this outfit. If it takes almost 2 weeks and counting to open an account I'm wondering how easy its going to be to get my savings out from them when I need to. I've over 6 accounts at other NatWest Group companies, many held for years and I really don't understand why, after nearly 2 weeks, my application is still not yet approved. I've now cancelled the application.

Ive had 2 emails so far apologising for the delay as their so busy. Its been 5 days so far and no a/c. Yesterday I opened one with a different bank in minutes. Wouldn't recommend.

Still waiting after a week for account to be opened. Zero information as to why it is taking so long. Has always been instant with other online banks and so I’ve no idea as to what the problem is with this bank.

Very quick and easy to setup account. Really happy with everything so far. Easy to navigate and use services on website.

Opened in minutes with fab rate. Natwests answer to Santander’s Cahoot!

In line with other posters, this is the most laughable account opening experience I've ever witnessed. 10 days of "waiting for verification" - are they serious???? I've never seen it take more than a few minutes. A total joke - already moved the money that I was going to transfer to another bank. Whoever runs their account opening need to be let go before they cause more damage to the bank's reputation (or what's left of it)

not sure what others are experiencing, but this took me minutes to open and it's very straightforward to use, and very competitive interest rates.

Was easy to set an account up no troubles for me despite everyone else’s poor experience

Opened a new savings account on 25/08/26

Still not open today 7/9 a full * 13 days later * and counting.

Surely someone at this company must have anticipated the expected demand for this account.

Clearly not!

Not sure what problems others are having but opened and verified and working in 15 mins. I could have missed out on a great rate here taking notice of people who clearly don't how to open an account

Appalling. Nearly two weeks now and they are incapable of opening my account. Just emails telling me how busy they are! Even though I’ve told them I no longer wish to proceed they still seem to think that I want to open an account with them. They and Nat West should be embarrassed but they seem oblivious to their failings.

Would give them zero if I could
Absolute joke, been well over 2 weeks and still wait for savings account to be opened.
Would steer clear says part of NatWest so will avoid them also.
So so poor.

Despite what others say (not sure why they have they have time issues) my account was open and I was using it within minutes. 4.55% interest rate which is much better than what Virgin could offer. No mobile app though which they did say they wee working towards in the near future.

Absolutely terrible !!
I applied for an account 10 days ago and still have not received a decision. I have received 2 emails apologising for the delay.
A Micky Mouse operation, I have lost any confidence that my money would be secure with this bank.