Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... Zobacz więcej
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office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Zobacz więcej
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
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Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
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Informacje dotyczące firmy
Napisane przez firmę
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Dane kontaktowe
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Zjednoczone Królestwo
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Exactly as advertised
Exactly as advertised. Delivered promptly. Good size logs which burn well.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Jane,
Thank you for your feedback! We’re delighted to hear that your order was exactly as advertised and that your delivery arrived promptly.
It’s great to know that you’re happy with the log sizes and how well they burn. We always aim to provide reliable service and consistent quality, so your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Geoff,
Thank you for your feedback! We’re delighted to hear that your delivery was efficient and that you’re happy with the quality of the wood.
We always aim to provide both reliable service and high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Good product and safely delivered on…
Good product and safely delivered on the specified day. Will definitely use again.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Richard,
Thank you for your feedback! We’re pleased to hear that you’re happy with the product and that your delivery arrived safely on the specified day.
Providing reliable service alongside quality products is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Very easy to order and delivery was…
Very easy to order and delivery was quick and painless
21 marca 2026
Odpowiedź od Firewood.co.uk
Dear Tim,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that your delivery was quick and hassle-free.
We always aim to make the entire experience as smooth and convenient as possible, from placing your order through to delivery, so it’s great to know this was reflected in your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Logs or Kindling?
This is my second delivery, the first was fine. On this occasion the percentage of small logs is far too high. I appreciate that there will be various different sizes, and some small logs are desirable when first lighting a fire. However this time the load has so many small pieces that burn for a maximum of 10-15 minutes meaning it is unlikely to sustain through one season. I raised this with Firewood.co, but they failed even to acknowledge my comments.
There are alternative suppliers out there!
Since writing this review I have seen many similar complaints. Clearly my dissatisfaction is not unique!
14 marca 2026
Odpowiedź od Firewood.co.uk
Dear Ben,
Thank you for your feedback, and we’re sorry to hear that your recent delivery did not meet your expectations.
We understand your frustration with the higher proportion of small logs in your order. While some variation in size is normal and smaller logs are intended to help with lighting, we appreciate that too many can impact the overall burn time.
We apologise that your previous comments were not acknowledged, and your feedback has been noted internally to help us improve both our product quality and customer communication.
We value your past support and are sorry that this experience has not met the standards you expected.
Kind regards,
KM
The more we use and reorder Firewood's…
The more we use and reorder Firewood's 20 litre bags of kiln dried wood the happier we become. I'd love to know how the bags are packed - always tightly packed and full to the brim.
We've run two wood burners this season at an average cost of £4.50/night. For us - that's a bargain.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Peter,
Thank you for your fantastic feedback! We’re delighted to hear that you continue to be happy with your orders and that our 20-litre bags are meeting your expectations.
It’s great to know that the logs are consistently well packed and delivering good value for your wood burners. We take pride in ensuring our products are prepared to a high standard, so your comments are very much appreciated.
Thank you for your continued support, and we look forward to supplying your future orders!
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Karyn,
Thank you for your kind feedback! We’re delighted to hear that you received great service and that the delivery driver was superb and very helpful.
Our team always aims to provide a smooth and supportive delivery experience, so it’s wonderful to know this made a positive difference. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great delivery and great logs
Placed order paid for morning delivery on specified day logs arrived on day and morning as requested delivery driver very pleasant and helpful logs well packed and of usual good quality
17 marca 2026
Odpowiedź od Firewood.co.uk
Dear Beryl,
Thank you for your lovely feedback! We’re delighted to hear that your order arrived on the requested day and within the morning delivery slot as planned.
It’s great to know that the driver was pleasant and helpful, and that the logs were well packed and of the usual good quality. We always aim to provide a reliable and consistent service, so your comments are very much appreciated.
Thank you for your continued support, and we look forward to supplying your future orders!
Kind regards,
KM
I believe they sent the wrong crate of…
I believe they sent the wrong crate of wood as it all is the size of kindling or pizza wood. I have emailed twice to complain with no response.
The courier they used hit my wall and crushed my neighbours wheelie bin with no offer to rectify anything and just left.
11 marca 2026
Odpowiedź od Firewood.co.uk
Dear Jason,
Thank you for your feedback, and we’re very sorry to hear about the issues with your order and the delivery. We completely understand your frustration regarding the crate of wood and the courier incident.
Please be assured that one of our agents will be in contact with you shortly to resolve this matter and ensure it is addressed properly. Your comments have also been passed on to our delivery team to help prevent similar issues in the future.
We apologise again for the inconvenience and appreciate your patience while we work to make this right.
Kind regards,
KM
Our first order with this company The whole process from ordering to…
The whole process from ordering to delivery was first class, the delivery man was polite and very helpful, first class service
7 stycznia 2026
Odpowiedź od Firewood.co.uk
Dear Karen,
Thank you for your fantastic feedback! We’re delighted to hear that the entire process, from ordering to delivery, was first class.
It’s wonderful to know that our delivery driver was polite and helpful, and that your experience reflected the high standard of service we aim to provide. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
Sadly...Eucalyptus does not burn well.
Sadly...Eucalyptus does not burn well.
Compared with previous hard wood we have had.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the eucalyptus logs did not meet your expectations compared with your previous hardwood.
Eucalyptus is a hardwood, but it can burn differently from other species, and some customers find it burns faster or produces more smoke initially. We appreciate your comments and will take them into account as we continue to review our products.
Kind regards,
KM
The delivery driver was friendly and…
The delivery driver was friendly and helpful. Second time I have ordered from them. Would order from them again and recommend.
They need to sort the account details on their system, because every time I logged in it was saying that the order had been delivered a few days before it had arrived.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear John,
Thank you for your detailed feedback! We’re delighted to hear that your delivery driver was friendly and helpful and that your second order went smoothly. It’s wonderful to know that you would order from us again and feel confident recommending our service.
We also appreciate your comments regarding the account system and the delivery notifications. Your feedback is very helpful, and we’ll review this internally to ensure our system provides accurate updates in the future. Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Legend of a delivery driver
It’s unfortunate that not all delivery drivers are given the same equipment to deliver, but in spite of this the man who delivered my pallet went above and beyond and pulled the load into my garage like the last two guys. He only had a manual trolley, while the previous guy had an electric one. Legend of a man.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Jennifer,
Thank you for your fantastic feedback! We’re delighted to hear that our delivery driver went above and beyond to get your pallet into your garage, even without the benefit of an electric trolley.
Our team always strives to provide helpful and reliable service, and it’s wonderful to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
Had the option of delivery dates which…
Had the option of delivery dates which a lot of other companies don’t. Was informed of a two hour time slot for delivery. Haven’t used the wood yet but appears to be of a good quality
18 marca 2026
Odpowiedź od Firewood.co.uk
Dear Ashley,
Thank you for your feedback! We’re glad to hear that our flexible delivery options and the two-hour time slot made your experience convenient.
It’s great to know that the wood appears to be of good quality. We take pride in providing reliable service alongside high-quality firewood, and we hope it meets your expectations once used. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Delivery was great and the logs are…
Delivery was great and the logs are excellent with very little moisture content
18 marca 2026
Odpowiedź od Firewood.co.uk
Dear Robert,
Thank you for your feedback! We’re delighted to hear that your delivery went smoothly and that the logs arrived in excellent condition with very low moisture content.
We take pride in providing high-quality, well-prepared firewood that’s ready to burn efficiently, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
The gentleman that delivered the load…
The gentleman that delivered the load was incredibly helpful and went above and beyond the call of duty.
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Vivienne,
Thank you for your wonderful feedback! We’re delighted to hear that our delivery team went above and beyond to assist you.
Our drivers always aim to provide a friendly, helpful, and reliable service, so it’s great to know that their efforts made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Deliveries
We have had two deliveries now. It has very simple and drivers have been very helpful.
Although, you get a text and email with a delivery slot. If it is an afternoon slot you don't get a message until midday. It would be useful to get the tracking number on the morning of the delivery. This just makes it easier to plan your day.
13 marca 2026
Odpowiedź od Firewood.co.uk
Dear Pauline,
Thank you for your detailed feedback. We’re pleased to hear that your deliveries have gone smoothly and that our drivers have been helpful.
We also appreciate your comments regarding the delivery notifications. Your suggestion to receive tracking information earlier in the day is very helpful, and we’ll pass this on to our team to see how we can improve the customer experience.
Thank you again for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Bob,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt and went smoothly.
Providing a reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Efficient ordering and delivery was…
Efficient ordering and delivery was pleasing. Delivery via Montgomery transport was superb with young driver going out of his way to please.
Less than 100per cent happy with the product.
An abundance of very small pieces barely larger than kindling.
Many awkwardly shaped pieces cut at branch joints,difficult to store.
I would have like a better proportion of larger logs iny mix.
A few damp pieces covered in green moss....in the centre of the 4 layer stack. How could this happen?
A lot of loose dirt to clear up afterwards.
I bought FIRST QUALITY OAK and felt it was substandard.
Consequently 3 star for product but 5 for company organisation
I will be returning to my original supplier if prices remain comparable.
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Gillian,
Thank you for your detailed feedback. We’re pleased to hear that you found the ordering process efficient and that our delivery team went above and beyond to assist you.
However, we’re very sorry that the product did not meet your expectations. We understand your frustration with the abundance of small pieces, awkward shapes, and the few damp logs in the stack. We take your comments seriously, as we aim to ensure that our First Quality Oak meets the highest standards.
Your feedback has been noted internally to help improve both quality control and the consistency of our product. We appreciate your honesty and hope we can continue to provide a positive experience in the future.
Kind regards,
KM
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