Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Zobacz więcej
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Reakcja na opinię
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Dane kontaktowe
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Zjednoczone Królestwo
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Firewood.co.uk
Dear Christopher,
Thank you for your feedback! We’re thrilled to hear that you had an absolutely brilliant experience with us.
Kind regards,
KM
Driver was very friendly and efficient
Driver was very friendly and there was no issue moving the crate to the log store at the end of a long drive. Delivery was on time as well.
The wood was good quality and to the right size for stacking.
16 marca 2026
Odpowiedź od Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re pleased to hear that the delivery went smoothly, the driver was friendly, and that the wood was of good quality and the right size for stacking.
Kind regards,
KM
Excellent mixture of sizes and…
Excellent mixture of sizes and delivered on time. The crate was packed to maximise the number of logs included. This is the 3rd crate I’ve had from them.
23 marca 2026
Odpowiedź od Firewood.co.uk
Dear Keith,
Thank you for your feedback! We’re delighted to hear that you’re happy with the mixture of log sizes, the timely delivery, and the way the crate was packed. It’s great to know this is your third order with us!
Kind regards,
KM
Quality firewood at a reasonable price
Quality firewood at a reasonable price. Always delivered within 2-3 working days after ordering ~No hesitation in recommending this company
23 marca 2026
Odpowiedź od Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re pleased to hear that you’re happy with the quality of our firewood, the reasonable pricing, and our prompt delivery. We really appreciate your recommendation!
Kind regards,
KM
A good selection of logs and crate…
A good selection of logs and crate sizes.Prices were competative.Ordering online was quick with no hiccups.Delivery options were good.Delivery was on time and efficient.This was our second order in 12 months.So really satisfied.
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Rob,
Thank you for your feedback! We’re delighted to hear that you were satisfied with the variety of logs, crate sizes, competitive pricing, and the smooth online ordering process. It’s great to know that the delivery was on time and efficient, and that this has been a positive experience for your second order.
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Wendy,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy, the delivery quick, and that you’re enjoying the quality of the ash logs.
Kind regards,
KM
Easy to order
Easy to order , delivery driver went above & beyond placing the pallet near to our house .
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re delighted to hear that you found the ordering process easy and that our delivery driver went above and beyond to place the pallet conveniently for you.
Kind regards,
KM
Delivery was quick and dropped off on…
Delivery was quick and dropped off on my drive in a accessible place. The wood is dry and burns well, I will be ordering again.
22 marca 2026
Odpowiedź od Firewood.co.uk
Dear Gary,
Thank you for your feedback! We’re delighted to hear that your delivery was quick and conveniently placed, and that the wood arrived dry and burns well.
Providing reliable delivery and high-quality firewood is always our goal, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Great full crate of oak as usual
Great full crate of oak as usual
Not quite 5 star this time as there was about 30 logs which was extra longer than before so don’t fit in our log burner very easily other than that they burn very well
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that your crate of oak continues to burn very well and meets your expectations in quality.
We appreciate your comments regarding the few longer logs and understand that they can be a bit more difficult to fit in your log burner. Your feedback is very helpful, and we’ll take it into consideration for future packing. We really appreciate your continued support and look forward to supplying your future orders!
Kind regards,
KM
Prompt delivery good quality wood and…
Prompt delivery good quality wood and competitive pricing
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt, the wood met your expectations in quality, and that you found our pricing competitive.
We always aim to provide reliable service alongside high-quality products, so it’s great to know your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
First time I used this company as my…
First time I used this company as my regular one run out of wood.
Was pleasantly surprised.
There were mor logs and the wood burns longer and is as hot.
Will definitely use again.
Seems a very good company.
15 marca 2026
Odpowiedź od Firewood.co.uk
Dear Andrew,
Thank you for your fantastic feedback! We’re delighted to hear that your first experience with us was a pleasant surprise and that the wood met your expectations in both quantity and burn quality.
It’s great to know that the logs burn longer and provide good heat. We really appreciate your kind words about our company and look forward to supplying your future orders.
Kind regards,
KM
Very fast service good quality products…
Very fast service good quality products simple ordering
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Martin,
Thank you for your feedback! We’re delighted to hear that you found our service fast, our products high-quality, and the ordering process simple.
We always aim to make the entire experience as smooth and convenient as possible, from placing your order through to delivery, so it’s wonderful to know this was reflected in your experience. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
I was pleased with the wood
I was pleased with the wood, it burned hot with very little ash. The wood was delivered on a pallet which made it easy to put away.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear David,
Thank you for your feedback! We’re delighted to hear that you were pleased with the wood and that it burned hot with very little ash.
It’s also great to know that the pallet delivery made it easy to store the wood conveniently. We always aim to provide high-quality products alongside a reliable delivery service, so your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Poor after sales
I received a crate of kindling rather than logs when I complained they did nothing about it.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear David,
Thank you for your feedback, and we’re sorry to hear about your experience.
As your order was for our B-Grade firewood, this product is sold on an “as is” basis. Log size and appearance can vary, with some pieces being thinner or smaller than typical logs, and some variation in shape or condition is normal.
We understand this may not have matched your expectations and apologise if this caused any inconvenience. Your feedback has been noted to help us improve communication around this product.
Kind regards,
KM
Excellent service.
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear John,
Thank you for your feedback! We’re delighted to hear that you found our service excellent.
Providing reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to assisting you with future orders!
Kind regards,
KM
All good apart from late delivery
On-line ordering was easy.
Product is excellent.
Condition of product on delivery was excellent.
I received a message from the delivery company giving a 3 hour time slot. As my previous delivery had arrived slightly early, which was no problem, I made sure that I was at home prior to this indicated delivery. The actual delivery this time was 3 hours later than the messaged time slot with no further messages warning me of a late delivery.
Although late, the driver was efficient with the job.
25 marca 2026
Odpowiedź od Firewood.co.uk
Dear Brian,
Thank you for your detailed feedback! We’re delighted to hear that the online ordering was easy and that you were happy with the product and its condition on delivery.
We apologise for the delay beyond the indicated time slot and understand how this could be inconvenient. Your comments are very helpful, and we’ll review our communication process with the delivery company to minimise delays and provide timely updates in the future. It’s great to hear that the driver was efficient despite the timing issue.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
Ordering was very easy and efficient
Ordering was very easy and efficient. Although the date of delivery was set, I received minimal notice of the delivery time window (on the day) and it clashed with another priority. Fortunately, I was able to ask a neighbour to supervise the delivery.
21 marca 2026
Odpowiedź od Firewood.co.uk
Dear Paul,
Thank you for your feedback! We’re glad to hear that the ordering process was easy and efficient.
We appreciate your comments regarding the delivery time notice and understand how receiving it on the day could clash with other priorities. Your suggestion is very helpful, and we’ll review how we can improve our communication for future deliveries. It’s great that your neighbour was able to assist, and we’re pleased the delivery still went smoothly.
Thank you for your support, and we look forward to supplying your future orders!
Kind regards,
KM
The logs arrived in good time as…
The logs arrived in good time as promised and are kiln dried. They set on fire when you apply a flame-what more can I say!
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Claire,
Thank you for your fantastic feedback! We’re delighted to hear that your logs arrived on time and that they are kiln-dried and ready to burn.
It’s great to know that they catch fire easily—exactly what we aim for with our high-quality firewood. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
When the pallet of bagged wood was…
When the pallet of bagged wood was delivered, 2 of the bags were ripped open. I didn’t notice until the following day but the delivery driver must’ve bashed it and placed a few logs on top. It rained constantly that night and as they were unprotected it ruined the wood. I didn’t want to leave a negative review publicly however i emailed and never got a response. Very poor especially as I’ve used a few times and never had any issues
19 marca 2026
Odpowiedź od Firewood.co.uk
Dear Zoe,
Thank you for your feedback, and we sincerely apologise for the issues you experienced with your delivery. We completely understand your frustration regarding the damaged bags and the impact of the rain on the wood.
We’re very sorry that your email wasn’t responded to promptly. Please rest assured that this is not the standard of service we aim to provide, and an agent will be in contact with you shortly to resolve the matter. Your comments have also been passed to our delivery team to help prevent similar incidents in the future.
We appreciate your patience and continued support while we work to make this right.
Kind regards,
KM
Odpowiedź od Firewood.co.uk
Dear Mark,
Thank you for your great feedback! We’re delighted to hear that you found our communication clear and that the whole process was easy to deal with.
Providing a smooth and straightforward experience for our customers is always our aim, so it’s wonderful to know this was reflected in your order. We really appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.