Intolerable conditions on the bus
My wife (72) and I (70 in a few months), both retirees, were on the Giant's Causeway/etc tour September 28.
First, the weather was unusually nice. The sites we visited were magnificent, especially the Causeway, which was to be one of the highlights of our cruise. Our tour guide was fine and did a good job of pointing out places of interest and historical significance.
That is the last good thing I will say about this tour.
We were assigned to a small bus (tag #G12 SLO). There are only 28 seats on that bus that are fit for humans. We were not in any of them.
Out of what I can only imagine is abject greed, Finn McCool booked 31 passengers. The tour guide and his materials took up two of the seats at the front of the bus, leaving only 26 seats, and a back bench that I believe must have been invented by Torquemada.
Five adult humans, including my wife, me, and another elderly couple, were forced onto this back bench which had NO recline, absolutely no leg room (my knees were jammed against the seat in front of me for over four hours) and our noses were literally six inches from the seats in front (I measured). The five of us sat the entire time shoulder-touching-shoulder, hip-to-hip, and knee-to-knee, with no way at all to make ourselves comfortable. This is completely unacceptable.
We were literally in pain from the moment we sat down until the moment we got off the bus. I have back pain problems already, and spending almost four hours cramped into a space hardly fit for luggage exacerbated them. My wife became claustrophobic, jammed in against the window with the inconsistent cooling. Much of the trip, the temperature was too high for comfort. Many others in the bus complained about it as well, and the driver did adjust it, but by then I was coated in sweat and plagued by muscle cramps in my back.
At the last stop, I stayed on the bus because I was just too exhausted and in too much pain to climb off and climb back in one more time. I had the opportunity while the other passengers disembarked to try one of the human-sized regular seats. It would have been entirely satisfactory, but I never had a chance to find out. If my wife and I had been able to access the regular seats, the excursion would have been as thrilling as we had anticipated.
My wife and I told the tour guide that the bench seat at the back was intolerable. He and the driver tried it out and agreed, but there was nothing to do about it. We were already stuck on this bus for the entire painful, excruciating trip, with no avenue for relief.
To say this ruined our experience would be an understatement. This was one of our most-anticipated excursions on this trip, and rather than being able to enjoy it, I spent the entire time in agony.
Under no circumstances whatsoever should this trip have allowed more than 26 passengers to register. We arrived at the bus 25 minutes before departure, and the real seats were already full, so we had no choice but to squeeze and fold ourselves into the steerage bench at the back, along with three other hapless victims.
This experience was a massive disappointment. The operator's obvious obsessive greed completely ruined what should have been an inspirational tour of a majestic natural wonder.
I will NEVER take another Finn McCool Tour again, under any imaginable circumstance, and I hope someday, in the fullness of time, when the operators are senior citizens, they will experience a day as painful and disappointing as ours was today, only twice as long.
28 września 2024
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