Finders International Recenzje 103

Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The finders staff were very helpful, and in the end we were amazed of how many beneficiaries they found. A tremendous amount of research must have gone into the search and we are looking forward t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Where to start? I'll keep this short and sweet. Extremely professional. Able to answer questions - some of which may be considered rather odd - and helpful when doing so. Good - no, canc... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

People Finders located us as heirs, however Kitsen’s Law Firm of London did not disperse and funds and blocked all heirs from e-mail or phone inquiries. Lucy Patricia Talbot…Arthur R. Harrison cousi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

After being told from finders for results ,six months to a year for finalising our inheritance , over two years now and still waiting. Was told there would be regular updates , but we kept doing all t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawne
  2. Genealog

Napisane przez firmę

We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

103 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Honesty

Because the ladies I dealt with were honest and upfront very courteous and very quick to reply to my e-mails. All in all a very pleasant experience. My very grateful thanks.

13 czerwca 2024
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Odpowiedź od Finders International

Hi Peter, thank you for the glowing review, we are delighted you found the experience a pleasant one. Thanks again!

Oceniono na 5 z 5

It was totally unexpected and they went…

It was totally unexpected and they went to great lengths to find me, top marks 👍

3 kwietnia 2024
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Odpowiedź od Finders International

Thank you for the positive review, Mark! We understand that being contacted unexpectedly can be concerning, so we're glad our team was able to reassure you and demonstrate the genuine nature of the matter. We're delighted to have been of service!

Oceniono na 5 z 5

Surprised family connection

It was a surprise to learn that I had a relative linked to our family. If it wasn't for Finders International I would never have known about them.

15 maja 2024
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Odpowiedź od Finders International

Hi Alex, Thank you very much for the 5 star review. We are glad to have been of service!

Oceniono na 5 z 5

Brilliant service and first class…

Brilliant service and first class people, thank you for your help and support

1 lutego 2024
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Odpowiedź od Finders International

Hi Martin, Thank you very much for your positive review. We pride ourselves on the excellent staff we have here at Finders, and we're thrilled to hear you feel the same way!

Oceniono na 5 z 5

Everything

Everything

13 czerwca 2024
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Odpowiedź od Finders International

Thank you for the 5 star review Sindie. We really appreciate it!

Oceniono na 5 z 5

Very helpful and friendly I think the…

Very helpful and friendly I think the dates right but very happy

12 kwietnia 2024
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Odpowiedź od Finders International

Thank you for the 5 star review David! If we can help with anything else, please do not hesitate to get in contact.

Oceniono na 5 z 5

Very straightforward to deal with

I have found Finders very straightforward to deal with - they have been open and transparent and their pricing is clear.

11 czerwca 2024
Opinia niezależna
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Odpowiedź od Finders International

Hi Tim, thank you for your ongoing trust and support, we really appreciate it.

Oceniono na 5 z 5

Quick and effective service

Quick and effective service. All members of the team are polite, well trained and keen to assist.

6 czerwca 2024
Opinia niezależna
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Odpowiedź od Finders International

Thank you, Faye, for your generous feedback. We pride ourselves on our staff and are glad to hear you had a positive experience with our team. Your commendation is highly valued and will be conveyed to the entire team. Should you require any further assistance or have additional feedback, please do not hesitate to contact us.

Oceniono na 5 z 5

Very efficient

Always helpful, friendly and very efficient.

7 czerwca 2024
Opinia niezależna
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Odpowiedź od Finders International

Thank you for your kind words! We’re delighted to hear that you found our team helpful, friendly, and efficient. We strive to continue delivering such service. If you have any further needs or questions, please don't hesitate to reach out. Thank you again!

Oceniono na 1 z 5

Unfortunately i would not recommend…

Unfortunately i would not recommend signing up with Finders. Obviously i can only give my opinion on Finders and not any of the other companies that initially contacted us, following the death of an unknown relative. They may all work the same way, so be aware! They cant do enough for you BEFORE you sign with them. I chose Finders as they appeared to be the most professional of the bunch - (and had the highest fee i might add!) but after you sign they lose interest in updating you and trying to get any update was in the end, pointless. They just never respond. I did write an email once complaining about their service and stating i wish i had never chosen them. To which they did reply, but contact never improved and in the past six months has been non existent. Despite at least 4 phone messages. I only know what is going on through either another family member (who signed with a different company), or finally the solicitors that were handling the estate. I do see they seem to respond to poor reviews on here. So, let us just see how long that takes! I don’t believe all the delays were down to Finders, (it has taken 3 years) but not updating me certainly was.

7 maja 2024
Opinia niezależna
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Odpowiedź od Finders International

Dear V Thornton, Thank you for sharing your feedback regarding your experience with Finders. We sincerely apologise for any frustration or inconvenience you have encountered throughout this process.

We have reviewed your concerns and would like to address them comprehensively:

Communication Efforts: According to our records, we have consistently responded to your inquiries. Our last communication was in October, and our team has always aimed to provide thorough responses, even if some delays occurred due to factors like annual leave. We also noted that we sent out updates on significant developments on 31/05/2022, 19/08/2022, and 08/09/2023. If these communications did not reach you, it might have been due to email routing issues, and we regret any confusion this may have caused.

Phone Messages: We have not found any records of missed calls or voicemails from you in our system. It’s possible that if there were routing issues, these messages were not forwarded correctly. We understand how this can be frustrating and are investigating this further to prevent such occurrences in the future.

Case Complexity: The administration of the estate has indeed been complex, involving two firms and requiring two separate probates. This has significantly slowed down the process, and we acknowledge that this has been a source of frustration for many beneficiaries, including yourself.

We are committed to improving our communication and service. If you have any unresolved questions or need further assistance, please do not hesitate to contact your case manager directly. Your satisfaction is important to us, and we want to ensure that we address all your concerns promptly and effectively.

Thank you for your understanding and patience.

Oceniono na 1 z 5

Se operano sempre così strano che non siano già falliti

Siamo stati contattati qualche anno fa da questa società insieme a altri parenti in quanto possibili eredi di una lontana parente in UK.Dopo anni di ricerche della cospicua eredità nessuna traccia.Secondo loro c'erano solo pochi spicci completamente assorbiti dalle spese legali.State alla larga, è solo una perdita di tempo.

15 grudnia 2023
Opinia niezależna
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Odpowiedź od Finders International

Dear Mr Marco Del Bergiolo, We are upset to have received a 1 start review. Your name on this account does not match our records, therefore we'd suggest that you contact the office to discuss your concerns with your case manager directly.

Oceniono na 1 z 5

Preventing funds being transferred to the estate, after a long drawn out house sale

After a family member's unexpected death, as Amdinistrators we had to honour a contract he had signed with Finders to sell his house.

The house eventually sold after about 20 months, whice seemed to include long periods of inactivity in terms of marketing, and a lack of explanation/communication during these times, often not responding to requests for updates. Service was substandard compared to my previous experiences with ordinary estate agencies.

40 days since the eventual sale of the house, they have not provided the simple paperwork that the solicitors require for release of the funds to the estate. They have offered no satisfactory explanation (to myself or, as I understand, the solicitors), do not respond to my requests for explanations or simply for details of a contact who is dealing with it.
As you can imagine, when an organisation responsible for a large amount of money does not respond to contact, it leaves us with high levels of concern. We can only hope that it is simply poor admin/service and not something more sinister and that the house proceeds will eventually be transferred to the estate.
Administrating a loved one's estate is never going to be a pleasant experience, but Finders have made it much more stressful and long drawn out than it needs to be, causing distress to Administrators and Beneficiaries. I would not recommend using them and wish I had investigated getting out of the contract, but at the time I had no reason to doubt that they would be efficient in doing the job that they have changed a considerable fee for.

Update - on the 45th day, Finders provided the paperwork which should have been provided on the day of the sale, and the transfer of funds was completed. There was no explanation given for the delay. Our contact said she was sorry for the delay and inconvenience caused.

16 lutego 2024
Opinia niezależna
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Odpowiedź od Finders International

Dear K McCarthy.

We are disappointed to have received a 1 star review. The above comments seem to relate to the services of our Estate agency partner. We would encourage you to contact them directly to relay your feedback and any outstanding issues you may have.

Oceniono na 5 z 5

Great Company

Great company, be sure to get in touch if they contact you for a surprise inheritance!

1 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Very friendly and open

Very friendly and open, ready to reassure and help me at a difficult time. Use their services. I was offered other firms but they were the best!

29 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Extremely professional

I represented finders international for a number of years as a senior representative I can say that finders are a great company to represent, I found them to be extremely professional , trustworthy and honest.
I would definitely recommend the company

1 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Hiding Behind A Name

Hiding Behind A Name
We thought we were using a reputable company....Boy how wrong can one be.There isn't enough room to write the experience we have had with this company bringing my 80yr old mother to tears on more than one occasion.You know what i mean!!!! I expect the usual excuses in a reply but honestly NOT INTERESTED ANYMORE.....advice to anyone thinking of using Finders "Don't rush to sign the" dotted line" look at different options ....to my mother it isn't about money but to other's i'm not so sure!!

5 sierpnia 2022
Opinia niezależna
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Odpowiedź od Finders International

Dear Mr Baxter, We have requested further information from you to identify your case, but we have received no response. Please can you contact your dedicated case manager or call the office on 0207 490 4935 so that we can discuss your matter further.

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