fillerdirect.co.uk Recenzje 302

Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I don’t often leave TP reviews but I felt I had to share my experience. I really feel like jade & Paul go above and beyond with their customer service! They are prompt, reliable, competitive, professi... Zobacz więcej

Oceniono na 5 z 5

The customer service is excellent, always deliver on time, their fillers are excellent quality and very good prices. I only use their filler now in my clinic, amazing results and can keep my prices re... Zobacz więcej

Oceniono na 5 z 5

Fantastic service and prices. I am so pleased with my purchase. I thought I messed up my order and called to cancel, they did this instantly without question. Turns out cancelling the order was a... Zobacz więcej

Oceniono na 5 z 5

Honestly I have never had a problem with Filler direct. If i have had an issue.. i can promise you.. this was an issue on my end, never been them. I can hands down say they go above and beyond and ext... Zobacz więcej

Informacje dotyczące firmy

  1. Kosmetyki

Napisane przez firmę

Aesthetics supplies


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

302 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Fantastic company

Fantastic company
Whenever I email them they always get straight back to me, no matter what time/day.
Love the little goodies they always send.
The most professional, friendly and efficient company I have come across.
Thank you Jade and Paul

27 kwietnia 2024
Oceniono na 5 z 5

Great company & customer service

Great company, great communication, always happy to help . Never had any issues at all , training excellent and thorough you even get product with most training . I would highly recommended buying from fillerdirect.co.uk I have been buying & training with them over a year now . :-)

22 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

I had bought the online lumi eyes…lumi eyes masterclass

I had bought the online lumi eyes masterclass . Whilst the product arrived on time I have emailed the filler direct education dept three times to send me a link to complete the course it has still not arrived ( bought two weeks ago ) I have now had to cancel my models and withdraw my marketing for the product. This is very disappointing and time consuming

8 kwietnia 2024
Opinia niezależna
Logo fillerdirect.co.uk

Odpowiedź od fillerdirect.co.uk

Hi Wendy,

We are sorry to read that you are disappointed with the response timings of our Education Team. We have taken a moment to review your correspondence with them and note that after placing your order on April 9th, you first emailed us on the 17th after business hours. Education replied to you asking for your certificates on the 18th. Your documents were received on the 19th, and since we are closed on Saturdays, you have been enrolled today :-)

We will always strive to reply to our customers promptly, as customer service has always been a priority for us. Nonetheless, we regret that we have been unable to meet your expectations on this occasion. We hope we can move forward and continue working together. We are always here to help!

Oceniono na 5 z 5

Best company for my aesthetic products

I love ordering from filler direct as the product prices are very good , website is easy to use and always get my orders delivered on time . I also feel the way filler direct pack you’re order is really good keeping product safe from any damage and also adding a little touch , the parcels always have a small sweet gift in . It’s the little things that count and they do make you feel your custom is appreciated.

28 marca 2024
Oceniono na 5 z 5

Best prices

Best prices
Vast range of products
And I love that little touch of finding a sweet or chocolate in my box
Great team 👏

28 marca 2024
Oceniono na 1 z 5

This company is charging for card…

This company is charging for card payments . I tried to pay by bank transfer to avoid this but my bank said I would be left unprotected if I didn’t receive the goods . I called filler direct who said they can charge ! as most people pay using a business card . I said I’d use my personal account then but I was told I would be charged . This is off putting , as was the man who took my call . It’s a shame as I was recommended this company and was looking forward to many years of business . I have made previous orders and not noticed the 2 percent .

15 marca 2024
Opinia niezależna
Logo fillerdirect.co.uk

Odpowiedź od fillerdirect.co.uk

Hi Julie,

I’m sorry to hear that you’re unhappy. We're unsure why your bank advised that you would not be protected if you did not receive your goods; you would need to clarify this with them. We can see that your previous orders with us were all delivered on time and correctly. We also offer Shipping Insurance with all orders should our customers opt to take the extra level of security on their order.

As per the 2%, please allow me to bring to your attention our Terms & Conditions. I am leaving below the link and an excerpt regarding this matter.

https://fillerdirect.co.uk/terms-and-conditions/

"– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services."

I hope this clarifies.

You're always welcome to call our customer service department on 01604969014 if you have any issues, and I hope we can continue to work together moving forward; our team is always happy to help.

Oceniono na 4 z 5

Great service and reliable

Great service and reliable. I have been a regular customer of filler direct for a number of years for my business. I order regularly and spend a lot with them. However, my one down side, is they seem to favour a lot of practitioners with a big following on instagram. They send them gifts for Christmas, Valentines, etc. I haven't ever received anything to show I am a valuable client to them. Despite spending 1-2k with them a month. Thats my only negative. If you do for one, you should do for all. So I may look to change suppliers in future as I don't love that about their brand.I would never gift one client and not another. But thank you for your fast delivery, reliable service and quality product.

29 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Filler direct is my go to for all…

Filler direct is my go to for all things aesthetics products. Never let me down. I totally forgot to order on Friday before 6.45pm, ordered at 8pm and I emailed to ask if they could post today (Sunday) as needed it for Tuesday. They were right on it and posted it today for me for a Monday delivery. Couldn’t be more grateful for a 5 star service company! Keep it up guys! 🥰

4 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Always super reliable

Always super reliable. I’ve even had an issue before with my order that was my own fault for selecting something incorrect on site and it was dealt with so quickly, while it was close of play they managed to still get my order out for next day delivery. My children always love to indulge in the sweets that come with the package every time too which is a nice touch.

Thank you guys!

28 stycznia 2024

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