Fife Country Recenzje 

I own a number of items from FC, typically great quality and service. Historically I have been happy to praise and promote the company . Not sure what has happened in 2026 though! My elderly Mum bought me x2 shirts as a Xmas present - sadly the same two shirts she had ordered before. I like the shirts, but don't need 4 ! On 7.1.26 , I rang Customer Services who on this call were helpful and said they would do an exchange, but asked me to email all my details, so they could confirm the return to me. I clearly requested they only ring me on this matter, despite my Mum knowing what I was doing. 7.1.26 I sent the email to FC and a return. I had a signature and photo of product receipt in their premises 12.1.26 (snow delayed). Rang 12th to check they definitely had it. He wasn't sure but I was told it would be processed probably by Friday 16th. Heard nothing, so rang 16th, was told probably I would hear by 19th. I did not. So rang late afternoon 19th, was told it would probably be dealt with by the 23rd. Heard nothing. Rang again 23rd, to be told the return had been received and they had tried to ring my mother, 16.1.23 but there was no answer - so they just left it! (So why wasn't I told this when I rang on the 19th?). No call to me as agreed 7.1.26! The lady on the phone said she could not find any email from 7.1.26 ! I did say this whole matter was irregular and unusual for FC and could I speak to someone to better understand how this had happened . Her reply was " no, we don't do that"! I was staggered by this. Her manner was blunt and disinterested. Perception is everything. I asked if there was a manager I could speak to and was told "no". That was it. Incredible. I have actually received my replacement but this experience has left me doubting the faith I once had in Fife Country. Standards have dropped significantly towards customers and service. I was left feeling utterly dejected. Not good at all. Sorry to say FC, your behaviour, falls way short of the business you purport to be and advertise eg. "we take pride in both the quality of product which we offer, and in the service that we provide. We are always here to help, and this strong relationship that we have with our customers also means that we get welcome feedback on all aspects of our products and services" I would hope FC have the courage to accept this negative feedback and act to improve standards. If not customers will silently migrate.

I have had a few items from Fife and have found the quality excellent. Ordering , delivery and customer service is great. Wouldn't hesitate to buy more.

Have previously had good experience with this company with good quality items and a responsive customer service team over the phone (unfortunately website often seems to have problems which team say cannot be resolved).

Have recently however bought items for seasonal gifts and a Thurso jacket has a hole at seam and a second hole in the sleeve body which I did not notice until the recipient tried on which is clearly disappointing and embarrassing. Timely response from customer services by email but say they will only be able to advise on whether they will send replacement once they have "inspected" item, despite good quality photos being sent. In my mind they should have "inspected" the garment before dispatching it! Will wait and see if they will replace but as things stand a disappointing recent experience.

Update a month later: Contacted Customer Services again and prompt response to email but "as yet our warehouse has not processed the returned item".

Excellent service, quality clothes. Bought a Thurso fleece lined cardigan, cinnamon colour unusual for our son, he loves it, so smart/casual good with jeans or smart trousers

I made the order on the 11.12.25, for a waistcoat in real leather. I was told to expect delivery in 5 to7 working days. It arrived in 3. Fantastic, I opened the well packed parcel, and WOW , the waistcoat is brilliant, better than in the picture, all the double stitching is so neat and looks like it's been made with care,the lining is good quality cotton. With 4 pockets secured by poppers, poppers also securing the front with a full length zipper. It is so comfortable to wear , I only wish I purchased it sooner. Highly Recommended .

I have ordered from fifecountry numerous times and every time receiving first class treatment and found all merchandise to be of top quality. Strongly recommended.

I have have had several items in the past from Fife Country. My latest order of walking shoes and socks are excellent products. Quality items at a reasonable price.

Have made several purchases and they are my goto website. Products are high quality and reasonably priced. As for the staff they are fantastic. Also keep an eye for their brochures with great deals.

The lady I. i was recom spoke to on Sunday when I wanted to order 3 shirts was most helpful. One was out of stock and she advised me on what to change. the order arrived yesterday and I must say I am very pleased with the products, most comfortable. I was recommended to this company and I am glad i wasFife

I was looking for really warm winter shirts. I saw fife country's ad in the Express for fleece lined shirts. I sent for two and was delighted by how warm they were to wear. I have sent for their brochure to see what other goodies they have in store!

Excellent service and very good products.

Received jacket which had a fault. Contacted FC by phone to let them know the problem and sent images and it was rectified the next day. A 4 star review because of the original defect, these things happen, but a 5 star response by FC to put it right.

Easy to order arrived within 3 days absolutely lovely jumpers

Went to the Shop (visiting friends/family in June)and bought a pair of Thor Heavy duty Rigger Boots. They have a hard life, I Hunt Moles and so far have done great job. Staff in the shop very helpful. My Barbour has just given up the ghost after 20 years. I cant be bothered waxing any more and had a wee look and fancied the Sportsman Pro Field Jacket. I was a bit apprehensive as it was very reasonable price wise. It came today. I am delighted with it! Great quality and the right length. It will give me many years of loyal service. Great quality, great Firm. Love to support Scots Family Firms. Well done. ATVB. Alan Mac

I have been ordering clothes from this shop for years, I'm always thrilled by the quality of the products, and the quality of service, quite responsive, and you get warp speed shipping.

Highly recommended if you're looking for great, high quality country clothing.

Best warm & comfortable shirts I have ever had.
Intend to buy more.

Waited for my order for a month and it never arrived. Various emails saying it will be with me next week.Have asked for a refund.
Order no WO498966.

First class service, great clothes, fast delivery what more can I say?

I have been a customer of Fife Country for about five years. The ir catalogue is comprehensive and i have found their products to be excellent quality. Moreover, the telephone staff are polite, helpful and knowledgeable, and the arrival of items after placing an order is prompt.

I ordered 2 shirts. Delivery 5days. Well, 2days later they arrived. Perfect fit. This is not the only order I have received, been a customer for several years. I phone my orders, the lady who answers is so helpful, even helped me decide which colours I should choose. Thank you. D Mount.