Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Zobacz więcej
Reakcja na opinię
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and... Zobacz więcej
Reakcja na opinię
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Sam was friendly polite an sorted the…
Sam was friendly polite an sorted the issues very quickly an explained it all in simple terms to me with me been dyslexic
4 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was friendly, polite & supported you to resolve the issue, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The support group were very helpful and…
The support group were very helpful and did a wonderful job in solving a small issue that we had while setting up. A huge thank you to Zoe for going through the steps and investigating to solve the issue in a very fast time.
13 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Candace,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful & Zoe supported you during the sign-up and activation process, this is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Erin was helpful
Erin was helpful, responsive, and called back to ensure everything was fixed.
12 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon James,
Thank you for leaving us a review and such positive feedback.
I am so pleased Erin was helpful, responsive & ensured to follow up, this is wonderful to hear.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Officiant calls
Officiant calls. Helpful service. Wasted no time in getting the job done.
9 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Jamie,
Thank you for leaving us a review & some positive feedback.
I am so pleased the calls efficient and the staff were helpful, this is so wonderful to hear. I will ensure this positive feedback is raised internally to the team.
Kind regards
Andrew.
Brilliant service
Brilliant service, very friendly staff. Top service and highly recommended.
10 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Marius,
Thank you for leaving us a review & feedback.
I am so pleased you experienced brilliant service and the staff were friendly. This is such wonderful feedback, I will refer this to the team.
Kind regards,
Andrew.
Previous account Internet back on within the hour
I had previously had an account whiz I wanted to reinstate. It was so easy and my internet was back on within the hour.
Super service and lovely staff member.
9 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Sarah,
Thank you for your review & positive feedback.
I am so pleased the team were supportive & helped with the reactivation of the service, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Very happy with today’s service from Chris
After a weekend without internet due to mishap with our connection plug Chris came out today to resolve the issue. He was very friendly and knowledgeable, he called beforehand with an eta and was on time. Chris explained what had happened, and what he was doing to resolve the issue making it easier for me to understand. He even explained if anything was to happen in future to call straight back as they will help to get any issues resolved asap. Very happy with the service!
9 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Abbie,
Thank you for reaching out to us & leaving us such a positive review.
I am so pleased you had a positive experience with Chris & he helped resolve the issue, this is fantastic news. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Was lovely talking to beth today she…
Was lovely talking to beth today she sorted my new connection and fees out quickly .
To recive the best quality and connection .
Thank you .
6 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello,
Thank you for your review.
It's great to hear you had a good experience with our customer service agent Beth and she was able to sort your new connection and fees to ensure you receive the best quality and connection.
This will be shared with our team.
Kind regards,
Will
Jay sorted the issue out quickly and…
Jay sorted the issue out quickly and efficiently
6 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Steve,
Thank you for your lovely review regarding our customer support agent Jay. It's great to hear he was able to sort out your issue quickly and efficiently.
This will be shared with our team.
Kind regards,
Will
Competent experience no sweat
Erin was patient, clear, professional and cheerful. She guided me through the activation of my FibreNest.
5 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello,
Thank you for your review regarding our customer service agent Erin.
It's great to hear she guided you through the activation whilst being patient, clear, professional and cheerful. This will be passed along to the team.
Kind regards,
Will
Friendly, hassle-free cancellation
Had a really positive experience with FibreNest when cancelling my service. The whole process was smooth and hassle-free, and the lady I spoke to was friendly and helpful throughout. Lovely customer service — would recommend.
5 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Alexander,
Thank you for your review.
We're glad to hear you have had a really positive experience with FibreNest when cancelling your service and the agent you spoke to was friendly and helpful throughout.
This will be shared with the team.
Kind regards,
Will
Odpowiedź od FibreNest
Hi Oladotun,
Thank you for your review and feedback.
It's great to hear you have experienced fantastic service and the speeds you are getting are as advertised.
This will be shared with the team.
Kind regards,
Will
Service deactivated upon the death of…
Service deactivated upon the death of my partner who was account holder but my mailbox .For service to continue had to apply as new customer with existing package not available. Rang and spoke to Euan, explained and he would seek guidance from Management. Euan called this afternoon, changed service to my name and continue as normal. Great weight off my mind and I cannot be more grateful to him for resolving this matter and giving me piece of mind at this time of my partner passing away. Very considerate and empathetic.
4 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Greg,
Thank you for your kind review.
We are sorry to hear about your loss, but we are glad our agent was considerate and empathetic to your situation and they were able to resolve the matter.
If you require any further assistance, please do not hesitate to contact us; support@fibrenest.com and a member of the team would be happy to help.
Kind regards,
Will
Thank you Pawel
Pawel was on time, polite and friendly! He sorted my issue with no fuss and very quickly. Thank you!
4 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Brandon,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Pawel, and he was on time, polite, friendly, and able to sort your issue quickly.
This will be shared with the team.
Kind regards,
Will
Quick to respond and problem solved
Quick to respond and problem solved
26 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi John,
Thank you for your review.
It's great to hear you had a good experienced with our team and they were quick to respond and solved the problem.
This will be passed along to the team.
Kind regards,
Will
Great help from agent
3 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi John,
Thank you for your review.
It's good to hear you experienced great help from one of our agents. This will be shared with the team.
Kind regards,
Will
Odpowiedź od FibreNest
Hi Goldie,
Thank you for your review and feedback, this will be shared with our team.
Kind regards,
Will
Fibrenest …
Excellent customer service from Zoe at Fibrenest she sorted my Internet problem and nothing was too much trouble very quick reply to every query I had.
28 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Hello Mrs Stavers,
Thank you for your lovely review!
It's great to hear you had an excellent experience with our customer support agent Zoe, and she was able to sort your internet problems and answer your queries.
This will be passed along to the team.
Kind regards,
Will
Mikolaj was great and very efficient…
Mikolaj was great and very efficient with sorting the issues I had. Thank you.
6 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Anna,
Thank you for your review.
It's good to hear you had a great experience with our customer support agent Mikolaj, and he was efficient with sorting out the issues you had.
This will be shared with the team.
Kind regards,
Will
Nigel was very attentive and helpful
Nigel was very attentive and helpful! Thank you
1 czerwca 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Courtney,
Thank you for your review.
It's great to hear you had a good experience with our customer support agent Nigel and he was attentive and helpful.
This will be shared with the team.
Kind regards,
Will
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.