Felina World Recenzje 112

Bijna twee weken na bestelling, alle bestelde items zouden voorradig zijn, nog altijd niks ontvangen. Track&trace van PostNL geeft aan dat pakket nog niet is aangeboden. Klantenservice zegt onderzoek in te stellen maar daar hoor je vervolgens niks meer van. Ook vaag dat site deels in Nederlands en deels in Engels is.

Voor 22u besteld zou volgende dag in huis moeten zijn maar de praktijk wijst helaas anders uit…

Zéér snelle en correcte levering van bestelde artikelen;
Zeer vlotte communicatie ivm tracking;
Heeft mijn vertrouwen naar de toekomst

Pakje geleverd op tijd en goed verpakt. Goede service. Echt een aanrader.

I placed an order 2 weeks ago for several Lemax products for a total of 75 euros (£67 through Natwest bank exchange rates). I made the payment to their bank with the information on their website: Bank name, Account name, Iban number, account number, swift BIC code. I used my Natwest bank account who reviewed the details and then successfully made the payment 3 days later. 4 days after that, my felinaworld order status on their website still said "waiting for bank transfer" so I contacted them by opening a ticket. They asked to see the information of my bank transfer, so I forwarded my official transfer letter from Natwest with the full payment details that was made. There was then no contact from them for another 2 days, so I contacted them again... and then they closed my ticket with no explanation or resolution! I opened another ticket, and the next day I got a reply saying something had gone wrong at their end and they needed to investigate, and once reviewed I would get a refund. Another 2 days have gone by with no contact, so I contacted them today... and have now been told that they never received payment! They said even though all the transfer details were correct, my reference at the top of the letter read felinaworld and not some random number that's not even on their website!: "My reference" is for my records only and everything else from the bank's transaction reference to my order number was correct! My order status now reads "cancelled" and the only customer service operative who I have been dealing with all of this time, Meheret Asfaha has informed my I will be getting no refund also. It has taken them well over a week to come back with "my reference is felinaworld" being the issue - my reference could have read Happy Christmas it would make no diiference because it is my reference solely for MY RECORDS! I also have noticed before leaving this review that the same MEHERET ASFAHA has left a bogus review directly below this one saying when she placed an order through felinaworld that she is always more than happy with - she is their only customer service operative! Now I am £67 out of pocket and have got to find the money from somewhere to buy my son a replacement gift 19 days before Xmas. Do yourself a huge favour and please, please do not use this company, it is fraudulent and will only steal your money. There is a reason why you cannot pay through debit card. Avoid Felinaworld at all costs, I only hope this review saves someone making the huge mistake that I did.

Leggendo i diversi commenti avevo un dubbio ma ci ho provato lo stesso , e ho fatto bene. La merce e arrivata in una settimana, e era tutto perfetto. Un cartone chiuso bene con li oggetti ben protetti. Super satisfatta.

Goede service, snelle reactie op email en ondanks drukte van black friday was de bestelling snel verzonden.

Bonjour, pour ma part, commande le dimanche et réception le mercredi avec tous les éléments en parfait état !! Service ups parfait et le tarif qui est plus que compétitif. Je m’excuse auprès des gens qui auraient pu avoir des problèmes mais pour ma part tout a été parfait. Merci beaucoup la livraison était parfaite et les éléments en parfait état.

Goede aanbiedingen, groot assortiment.
Het was eerder geleverd dan ze beloofden.
Ik dacht dat er geen adapter bij zat, maar keurig geholpen door de klantenservice. Bleek in het piepschuim te zitten

NUL ! problème avec 2 spots défectueux. Après multiples mails, appels ( ça parle néerlandais, moi pas comprendre... ), litige Paypal, ils proposent de rembourser alors que je veux qu'ils renvoient pour éviter de repasser commande et donc économiser 15.00 € de frais de port. Ça pinaille et c'est long (plus de 2 semaines et le problème n'est toujours pas résolu). Je DÉCONSEILLE vivement si vous ne voulez pas avoir de problème.

Bonjour, je vais supprimer de ma liste mes deux avis plus que négatifs sur Félina World (deux avis négatifs en deux ans quand même ...) car je sais que Trustpilot les lui a faits parvenir. Cela n'empêche pas que je ne ferai plus jamais affaire avec Félina World, puisque je suis plus que mécontente de leurs services, ils le savent, le leur ai personnellement écrit.

C’est une société malhonnête . J’ai acheté pour plus de 1000 euro de produits . J’ai un produit ( carrousel ) qui n’a jamais fonctionné et ils font les morts pour ne pas remplacer ou rembourser . A déconseiller .

C'est des voleurs, j'ai acheté un produit défectueux. J'ai demandé un remboursement ou échange contre un autre sans défaut. Ils ont rien fait, aucune démarche de leurs part pour résoudre le problème. Juste un bon de 5€!

This is the WORST online company bar none. I have only had dealings with their Lemax products, but they misrepresent themselves. They say next day despatch, but take your money and never send the items. Then you open support tickets which they ignore or close without responding. I have had to open a fraudulent claim just to get my money back. Be warned. Think twice before you use them.

This is a great company. I've never had a problem. Great products great customer service

Isn't possible to give a zero rate here. Otherwise I would have given that.
The only thing there good at is scamming people.
DON'T ORDER HERE!!!

My son ordered a gondola from Felina World. The gondola arrived damaged. I tried to contact Felina World but got no response. I initiated a dispute with Paypal and Felina World agreed, in writing, to refund the purchase price. They have not processed the refund. Now they are not responding to any communication. I have used email and their contact form. The gondola was purchase in Feb.
Do not buy from this website.

Do not order from this website it is a scam!! First of all they do not package their items well enough so most of it arrives broken. This happened to a lot of people as well so it’s not a coincidence anymore. Then when you ask for a retour because it arrived broken they reply after a month & first tell you to glue it back?? The items also are not fully new and have wear. Then to get the retour ticket you have to practically beg for it, it’s like they give it against their will. They RARELY ever respond to emails and asking for a retour on their website is also very impractical. Then when you actually send the package back you have to wrap it in styrofoam into it which I understand but the original package didn’t arrive with it either. So you if you do not have any at home, you have to spend money on it as well.
Now it has been days since they RECEIVED my package (I can track this on the app it says they received it) they still have yet to reply to any of my emails or give my money back. Now I filed a complaint to PayPal and they have yet to respond to that as well.
I had ordered it in December 2021 it is March 2022 and my issue is still not resolved.
They do not care for their customers and their customer service is terrible. They only care about money and stealing from you. It is not a coincidence that most of the reviews will tell you the same. And when you look at old reviews it seems like they cared more back then but now they only care for money sadly and not about keeping customers happy. They also do not have a good reason why they never reply. Now I do not have the item anymore and my money either and I am left with nothing. For me it’s not even about the money perse but how badly and unjustly we get treated.
I have never had a worse experience buying online as I did with them.
Please don’t make the same mistakes as I did and buy elsewhere.

Der schlechteste Kundenservice, der mir je untergekommen ist!
Wir haben defekte Ware Ende Dezember 22 beanstandet. Nach der 4. Email reagierte nach zwei Wochen endlich das Unternehmen. Nach mehreren weiteren Emails erhielt eine Retourenschein. Ware zurückgeschickt und dann still ruht der See. Nach weiteren vier Emails kam als Reaktion Anfang Februar, sie würden neue Ware senden. Es sind nun über weitere 14 Tage vergangen und es ist geschickt worden! Wir übergeben das jetzt einem Rechtsanwalt!
Extrem teuer und null Service!
Nie wieder! Die anderen Holländer Oosterick z.B. sind billiger und haben einen ausgezeichneten Service.

Heel tevreden over service en klantvriendelijkheid plaats zeker en vast nog bestellingen

Contrairement , a ce qui est ecrit, felinaworld. Respecte les delais , quand ce nest pas le cas , je les appelle pour debloquer la situation ,( blocage des lemax du a la pandemie en chine avec probleme portuaire) j’ai commandé pas moins de 20 article en 2021 et 2 en debut 2022 , emballage soigné , et le transporteur DPD , au top, aucun soucis , service client reactif ,ca fait 3 ans que j achete chez eux ,