I had ordered quite a number of items online as I was unable to visit the store in person because of ill health. I was happy with some clothes, but others weren’t suitable at all, so I phoned my local... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
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In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... Zobacz więcej
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Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, Zjednoczone Królestwo
- 01394 389314
4,8
Doskonała
99 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very easy to order online
Very easy to order online . Liked the idea that you could collect in store which saved you having to pay delivery fees. Also very easy to return goods with two options to which stores use fat face or next
3 lipca 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful assistant looked online…
Really helpful assistant looked online to show me alternative shirt colours
4 lipca 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Efficent and friendly customer care in…
Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
5 marca 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello there,
Thank you for your review.
I am pleased to hear you had a positive experience in our Woodbridge shop. I am sorry that the item didn't fit right on this occasion.
Take care, CT
Making simple shopping a complete Faff !
They state on their website that Blue Light discount is 20%, but on blue light it only states 10%. Got a call back telling me that this is a known issue! Shame no one got it resolved. They then told me I would have to order with the 10% and then claim the other 10% back! No thanks,
16 lutego 2025
Opinia niezależna
Odpowiedź od FatFace - WOODBRIDGE
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear that your Blue Light discount wasn't working. I can see that we did offer to refund you the difference after you placed the order, however this offer wasn't taken up.
Take care, LE
Easy to navigate website and pick up…
Easy to navigate website and pick up from the local FatFace store.
25 grudnia 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
Very quick delivery to local store, staff always helpful and friendly and the boots are good quality and very comfortable!
5 grudnia 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this shop
Love this shop! Great staff and friendly environment with high quality clothes. My server Bryan was very helpful
19 listopada 2024
Opinia niezależna
Odpowiedź od FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the quality and style
23 listopada 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff
Friendly helpful staff. Good layout in shop so easy to browse and look at the clothes.
7 listopada 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
EASY
Easy to order and return
Efficient fast service.
Excellent friendly and helpful staff
26 sierpnia 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello Sandra
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good website & service
Good website, easy ordering.Delivery was within a couple of days, & updates about delivery times.Goods packed well, ordered two sizes as not sure which size I was returned one to a store, very helpful sales consultants.
25 sierpnia 2024
Odpowiedź od FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Easy to order and collect in store.
Really easy to order and collect in store .Shop attractively laid out and with good sale bargains.
19 sierpnia 2024
Odpowiedź od FatFace - WOODBRIDGE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service in store and quality clothing
Very friendly staff in the Woodbridge store where I returned an item ordered online.
Prompt delivery for items ordered online. Overall very satisfied with the service I have received and quality of the goods ordered.
27 czerwca 2024
Odpowiedź od FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
The two ladies in the shop were…
The two ladies in the shop were extremely helpful and very friendly. The best customer service i've had in a long time.
14 czerwca 2024
Odpowiedź od FatFace - WOODBRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Lost mail
Your company sent me any email to say my purchases had arrived at the shop but unfortunately the mail went in to my junk box! Nobody’s fault and the shop had my clothes do that was excellent
18 maja 2024
Odpowiedź od FatFace - WOODBRIDGE
Hi there,
Thank you for taking the time to leave your 5* review.
I am sorry to hear you did not receive your collection email! I am pleased you still received your order, we hope you love it!
Take care.- GM
Item unavailable in store
Item unavailable in store. Fortunately free postage offer came up so ordered online. Had already purchased two items instore. Staff very friendly and helpful. Always a pleasure to shop in store.
4 maja 2024
Odpowiedź od FatFace - WOODBRIDGE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Woodbridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Doświadczenie Trustpilot
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