Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... Zobacz więcej
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Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... Zobacz więcej
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Very impressed with the customer service in The Woodbridge FatFace. I bought a pair of cargo trousers online just before Christmas. Very nice but they had been sized incorrectly. The staff were very h... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, Zjednoczone Królestwo
- 01394 389314
4,8
Doskonała
98 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Friendly shop assistant
Shop person happy for me to try on clothes ordered online. Fortunately sizes as expected.
8 maja 2026
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always very helpful and…
Staff are always very helpful and friendly. Lovely quality clothes.
1 maja 2026
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistants very helpful
Assistants very helpful. Unwrapping bags etc and dealing with returns
6 marca 2026
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always very friendly and accommodating…
Always very friendly and accommodating nothing to much trouble
18 stycznia 2026
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I was able to pick up my new swimsuit 3…
I was able to pick up my new swimsuit 3 days before the date I'd been given so that was a big plus as I'd bought it for my holiday. It was also a bargain at half price and a very high quality, well-made swimsuit. I love the pink & turquoise colour combination.
6 stycznia 2026
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff
19 grudnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy socks!
Happy socks!
I ordered some socks for my grandson to be collected from the Woodbridge store, they were not available at the expected date, but were delivered to my home, free of charge the next day. Brilliant service
17 listopada 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the shop
I love the shop, have bought a few items which are very good quality, styling excellent, bit expensive but worth it! P
11 października 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality, easy free delivery and friendly service from FatFace
Great quality and service from FatFace! I was hunting for a cream T-shirt and came across this pyjama top (officially!) in the sale. I ordered online, collected in store for free, tried it on while there (just in case) and was so pleased with it. The fit is true to size, it’s lovely quality fabric, with frill and gather detail and makes a beautiful top.
13 września 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
21 sierpnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line
I ordered on line and picked up in store. The ladies were friendly and efficient, with me and other customers in store.
16 sierpnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop staff helpful and friendly
Shop staff helpful and friendly, sadly trainers ordered came up small so returned immediately in shop without any problems. More than happy with excellent service, thank you
14 sierpnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered in the afternoon and was able…
Ordered in the afternoon and was able to pick up at my local store the next day.
Staff are always lovely and helpful.
8 sierpnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely great clothing
Absolutely great clothing at bestest prices and good quality. Love it how the colours allow you to mix and match it all
11 sierpnia 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order online
Very easy to order online . Liked the idea that you could collect in store which saved you having to pay delivery fees. Also very easy to return goods with two options to which stores use fat face or next
3 lipca 2025
Odpowiedź od FatFace - WOODBRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.