They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Zobacz więcej
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Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... Zobacz więcej
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Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Zjednoczone Królestwo
- 01489 557170
4,8
Doskonała
184 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Discounts only online…
The ability to try on my coat at the local retail store, then buy online to take advantage of a 10% discount was very good. That the store could not or would not match the online discount, not so much. I would have preferred to buy in store to support my local shops. Having said that, the coat was well made, great quality and comfortable and arrived quickly.
22 stycznia 2024
Odpowiedź od FatFace - WHITELEY
Hello Timothy
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A good selection of clothes for…
A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size store, plenty of clothes for women, but definitely not for men. Needs to improve for us men.
21 stycznia 2024
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Initial order was too long (tall)…
Initial order was too long (tall) second order medium regular was sized wrong too long fir a 6ft 3 inch man
25 stycznia 2024
Odpowiedź od FatFace - WHITELEY
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered an issue with sizing on your order. Please be assured that these comments will be passed on to the relevant teams for review.
All the best, MM
Odpowiedź od FatFace - WHITELEY
Hello,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback on your experience shopping with us.
We look forward to welcoming you back soon.
Take care. -GM
Great clothing and excellent returns policy
Great coat purchased . Bought another couple of items didn't suit me so returned them. No issues, money back straight away
31 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving your new Fat Face coat! We bet you look absolutely amazing in it. We really appreciate your
positive feedback regarding the service you have received!
We look forward to welcoming you back soon!
Kind Regards, JW
Refund
The staff were fine just that when I got my refund it tickled me that I didn’t get my postage refunded so I won’t be shopping or ordering online again.
4 stycznia 2024
Odpowiedź od FatFace - WHITELEY
Good Morning Michael,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not receive your full refund when making a return. I have emailed you directly in regards to this matter to be able to discuss this further with you.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Great
This is the second time top of the same design my husband has he loves it .
I love your designs for me as well.
Will be visiting again soon.
29 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and quick delivery!
13 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Hello Christina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - WHITELEY
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy customer!
From ordering to receiving purchases was easy and within the time frame that company said, also up to date tracking thank you!
1 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Online order delivered to a local…
Online order delivered to a local branch , easy and straight forward .. pleasant staff experience always with a smile .
4 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great jumper
28 listopada 2023
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly and helpful staff.
2 grudnia 2023
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered
I ordered, I paid , I got confirmation email , I got email when in store , I collected
28 listopada 2023
Odpowiedź od FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Click and collect very efficient.
12 listopada 2023
Odpowiedź od FatFace - WHITELEY
Hi Helen, thanks for taking the time to review! We're so glad to hear that our Click and Collect service was so quick and easy for you. I hope you love your new purchase. We'd love to know how we can earn 5 stars in the future! Take care, CD
Always lovely products & super quick &…
Always lovely products & super quick & efficient with good communication regarding delivery to local Fat Face shop for collection
9 listopada 2023
Odpowiedź od FatFace - WHITELEY
Hi Ana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order, arrived quickly, kept notified and staff helpful on collection.
9 listopada 2023
Odpowiedź od FatFace - WHITELEY
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found our click and collect system to be efficient and that it kept you well informed. We will be sure to pass on your lovely review to our Whiteley store.
Take care, MM
Clothing looks nice and warm
3 listopada 2023
Odpowiedź od FatFace - WHITELEY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - WHITELEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.