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FatFace - WHITELEY Recenzje 

196
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Wynik TrustScore: 4.5 na 5

4,7

Unit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely shirt, same size as my other Fat Face shirts but this one was undersized,so had to return. Asked to try for next size up but unfortunately all out of stock.

Reakcja na opinię

Oceniono na 4 z 5

I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. również w kategorii:
  3. Sklep z dodatkami
  4. Sklep z odzieżą damską
  5. Sklep z odzieżą męską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, Zjednoczone Królestwo

  • 01489 557170

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

196 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(196)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 949

Napisz recenzję
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Oceniono na 5 z 5

Staff in the shop were very helpful and…

Staff in the shop were very helpful and polite. As soon as I stood at the counter the girl stopped what she was doing and greeted me

30 listopada 2024
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Odpowiedź od FatFace - WHITELEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very helpful staff with great advice

Very helpful staff with great advice

27 listopada 2024
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Odpowiedź od FatFace - WHITELEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very pleased

Friendly and helpful staff. Store is very clean and organised. Click and collect is easy and quick.

5 listopada 2024
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Odpowiedź od FatFace - WHITELEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Very easy to order

Very easy to order, was told at time of ordering when it would be delivered, the system works

27 października 2024
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Odpowiedź od FatFace - WHITELEY

Hello Vanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 1 z 5

On-line order

On-line order. A jumper was ordered on the Fatface website but went into shop on collection day only to be told it has not been received along with lots of other orders, apparently it has happened a lot recently since being taken over by Next Shop were very helpful and made a phone call to try to track parcel, the best option I was told was to refund the original online order and reorder again in shop. Told it would arrive the following day and could be collected from Next but wait for email confirming it had arrived. I rang Fatface store to say after waiting 2 days I had still not received email, the assistant ran over to Next and informed me they have my parcel but didn't know why no confirmation email was sent to me saying it had arrived. Told me I could collect order and gave me an order number to give them. Pleased to say I now have my order. I have never had problems previously with Fatface orders so hopefully things will improve between Next and Fatface

19 października 2024
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Odpowiedź od FatFace - WHITELEY

Hello Lorraine

Thank you for taking the time to leave your review, and for providing us feedback on your ordering and delivering experience.
I am sorry to hear that it wasn't as smooth as it should have been. I will be sure to pass this to all relevant departments.

Thank you, LE

Oceniono na 1 z 5

Did an online order on the 11th

Did an online order on the 11th, went into store in the 15th to see if it had arrived, told by someone there that they were waiting for 100s if orders, I need to wait for an email to say it had arrived. A week after ordering still have not received an email to say it has been delivered. I have never waiting this long for an order to arrive. I wanted the items of clothing for a weekend away which I now can't take with me as I'm still waiting.

18 października 2024
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Odpowiedź od FatFace - WHITELEY

Hello Abby

Thank you for taking the time to leave your review. I am really sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to assist.
Thank you, LE

Oceniono na 4 z 5

The staff in the shop at Whiteley

The staff in the shop at Whiteley, Fareham were very helpful when I colle ted my order.

15 października 2024
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Odpowiedź od FatFace - WHITELEY

Hello Carol
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whiteley
store - this is great to hear. Take care, LE

Oceniono na 5 z 5

Even though I'm short, plus size and over 60, with Fatface I can still wear quality, well-fitting outfits that make me feel pretty and not frumpy!

Love that you can send orders to store for pick-up. The sizing is amazing with plus size short length - rarely seen elsewhere. i also value the quality fabrics and laid back and pretty designs. Even though I've turned 60, with Fatface I don't have to feel frumpy! Thankyou :)

3 października 2024
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Odpowiedź od FatFace - WHITELEY

Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whiteley store - this is great to hear. Take care, LE

Oceniono na 5 z 5

Friendly

Friendly, helpful and efficient staff.

9 sierpnia 2024
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Odpowiedź od FatFace - WHITELEY

Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Nice friendly and helpful staff

Helpful staff.

3 lipca 2024
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Odpowiedź od FatFace - WHITELEY

Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Excellent Service.

Friendly, helpful, fast Service.

1 lipca 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Ordered online click collect

Ordered online click collect. Went to store. Too big so store changed item for smaller size. Love the quality chinos.

1 lipca 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 2 z 5

The delivery into store service is very…

The delivery into store service is very poor.
Ordered on line and it took 6 days to reach the store.
Admittedly some of the days were over the weekend but I believe such an iconic brand should fulfil deliveries faster

30 maja 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Good morning,

Thank you for taking the time to leave your review.

I can confirm that we do state on our website that click and collect orders may take 5-7 days to be delivered to store and so I can confirm that this order was delivered within our specified time frame.

Take care, MM

Oceniono na 5 z 5

Love buy clothes but best buy chino…

Love buy clothes but best buy chino shorts from fat face shop.. I have got 3 pairs of chino shorts and hope it will black chino one day

16 maja 2024
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Odpowiedź od FatFace - WHITELEY

Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD

Oceniono na 5 z 5
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Wren waterproof coat

I had ordered 2 sizes for the wren waterproof coat. I wasn’t sure which would be the best fit. Tried them on and picked the sized one I wanted. Staff were very helpful and refunded the other one with no problems. They were extremely friendly and helpful. Very pleased with my sale purchase.

8 maja 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hi Karen,

Thank you for your 5* review. I am am pleased to hear that our Whitely store were able to help you and you are happy with our service. Many thanks-AB.

Oceniono na 4 z 5

Good shopping experience at Whiteley

I collected an online order at your
Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton) & also bagged some great sale items. including kids clothes. I prefer to invest in quality, that look & feel good on My experience is that Fatface garments also washwell too.

6 maja 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your review.

We are delighted to hear you have enjoyed using our Click and Collect service, and had a great experience instore. We hope you love your order, and look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Goods and returns

Online purchases are ready and quibble-free.

Items are good quality and will buy in future.

Thanks

9 kwietnia 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Fast delivery

Fast delivery. Unfortunately I had to return one item and that was straight forward

23 kwietnia 2024
Logo FatFace - WHITELEY

Odpowiedź od FatFace - WHITELEY

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you find the orders are delivered quickly and that returns are straight forward. I hope you continue to enjoy your shopping experience with us.

All the best, MM

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