Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... Zobacz więcej
Reakcja na opinię
We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... Zobacz więcej
Reakcja na opinię
Brilliant service, quality goods, value for money. Nothing more to say except I’m very happy with the goods received. Always happy with Fat Face & the variety of goods. My whole family loves the cloth... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, Zjednoczone Królestwo
- 01892 541506
4,6
Doskonała
91 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very friendly and helpful Sales staff…
Very friendly and helpful Sales staff in Tunbridge Wells, great changing rooms and a really good purchase at a great price. Thank you.
26 stycznia 2024
Opinia niezależna
Odpowiedź od FatFace - T WELLS 3
Hello Suzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are extremely helpful.
3 stycznia 2024
Odpowiedź od FatFace - T WELLS 3
Hello Debbie
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Tun Wells Fat Face Store helpful staff
I went to the Tun Wells Fat Face store and was really really helped out by a staff member - Charlie.
I purchased a gift for my gf but i bought the wrong size so i wanted to exchange them. I had lost the receipt and gift receipt. The store did not have size i needed i was helped to find another item, and then as they were running it through on the till i changed my mind and wanted to get something else, which was fine.
I was really helped out and treated really well even though i was being a bit annoying.
30 grudnia 2023
Opinia niezależna
Odpowiedź od FatFace - T WELLS 3
Hello Jamie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - T WELLS 3
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy online ordering
Easy online ordering, fast click and collect and friendly, helpful staff in Tunbridge Wells.
21 listopada 2023
Odpowiedź od FatFace - T WELLS 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Prices a bit high but usually worth it.
Prices a bit high but usually worth it. Need to be a bit careful on sizing so always best to try things on before buying. Helpful staff who aren't pushy.
20 listopada 2023
Odpowiedź od FatFace - T WELLS 3
Good afternoon, Michael.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Tunbridge Wells store.
Take care, JB
Staff in Tunbridge Wells branch always…
Staff in Tunbridge Wells branch always give excellent customer service - helpful & friendly!
7 listopada 2023
Odpowiedź od FatFace - T WELLS 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always great quality a fast delivery
Always great quality a fast delivery. Staff are very helpful and polite.
24 października 2023
Odpowiedź od FatFace - T WELLS 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always a great experience visiting the…
Always a great experience visiting the shop in Tunbridge Wells. The staff are always very helpful and nothing is too much trouble.
The merchandise is well displayed and always looks so appealing. I love the great quality too.
So many lovely things to buy.
26 października 2023
Odpowiedź od FatFace - T WELLS 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I would’ve put 5 stars
I would’ve put 5 stars, but I had to pay for postage on some items, unfortunately they don’t group them which is a shame. Customer service great in store and I did get some items delivered as I raided the sale.
17 października 2023
Odpowiedź od FatFace - T WELLS 3
Hi Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Great customer service - my order went missing in the post but a new item was delivered very quickly and am delighted with my purchase. Thank you Fat Face!
29 września 2023
Odpowiedź od FatFace - T WELLS 3
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback, and we are so pleased to hear you are happy with your purchase! Take care – LB
Natural fibres, great service
Lots of natural fibres, good selection of colours (not just the 'trendy' stuff that doesn't suit everyone). Fast delivery and easy returns of online orders. Very friendly and helpful staff in high street shops.
8 września 2023
Odpowiedź od FatFace - T WELLS 3
Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
Great quality clothing
Great quality clothing. Did click and collect east peasy. Lovely staff at Tunbridge Wells.
10 września 2023
Odpowiedź od FatFace - T WELLS 3
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. It's great to receive such lovely feedback about our store crew, too. We hope you love your new items! Take care – LB
Good Customer service.
We bought one men's shirt online, a large, half price in the sale, which was great.
The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug.
We took these to our local store, in Tunbridge Wells, and were served cheerfully and given an instant refund, no problem at all.
Good Customer service.
6 września 2023
Odpowiedź od FatFace - T WELLS 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Good service.
23 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Hi Lee, thank you for taking the time to leave a review. We're glad to hear that you had good service with your click and collect order, and hope you like your new cap and shorts! Do let us know how we can improve to get 5 stars from you next time :) CD
Satisfied customer
Ordered 2 sweatshirts to be delivered at my local shop so I could choose between them, ended up buying both!
16 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Exceptional quality. Fast delivery.
Hear quality products. delivered very quickly. Had to return some items in the local store, and the shop assistant was super friendly and helpful.
Definitely recommend!
17 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Good Afternoon Viktoriya,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I love to hear that you love the items you have received and they got to you quickly!
Have a great day! - JW
Never disappointed
FatFace has products I really like. The quality of the material, and fit are always perfect. My local store is welcoming with friendly staff.
12 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. - RS
The staff are really helpful
The staff are really helpful. But the clothes are often boxy and shapeless with unflattering necklines, making my size 10/12 frame look really fat like an over patterned unit.
But the staff are great. Can't fault them.
12 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Oh dear, we are sorry to hear this. We really appreciate your feedback and we'll certainly send your information over to the appropriate team for future consideration! - RS
Great clothes! Great store!
What to say? I love the clothes - 2 cardies and some chinos! Great store, lovely changing rooms and helpful, friendly staff on hand. Makes a refreshing change in this online-buying world!
8 sierpnia 2023
Odpowiedź od FatFace - T WELLS 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Doświadczenie Trustpilot
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