Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... Zobacz więcej
Reakcja na opinię
I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... Zobacz więcej
Reakcja na opinię
The staff in my local store are unbelievably helpful If I am shopping on my own they will offer honest advice about whatever I am buying
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
23 Mill Lane, B91 3AR, Solihull, West Midlands, Zjednoczone Królestwo
- 01217 092903
4,6
Doskonała
143 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered easily and came to the store on…quick and easy
Ordered easily and came to the store on time as it should be.
19 lutego 2026
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality products and at a sale…
Great quality products and at a sale price
FatFace delivery to store was very quick and I could try them which would have made for an easy return
2 lutego 2026
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast efficient service
Fast efficient service, disappointed to have to pay postage when value of goods were over £100.00, wasn’t given an option to collect in store.
Refund went through efficiently
6 stycznia 2026
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience. Please note the option to collect from one of our stores is at the checkout. Thank you, LE
Ordered online and did click and…
Ordered online and did click and collect. Staff at Fatface pleasant and had a chat. While talking bought 2 more items!
7 stycznia 2026
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service Very quick delivery
Great service Very quick delivery, excellent customer support. Will defo return soon👍😁
7 stycznia 2026
Odpowiedź od FatFace - SOLIHULL 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Burgundy suede envelope bag
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for half the price is had to have it and it's definitely worth the wait. The shorter strap is full leather and the longer one is a thick material both nice with an inside zipper and a magnetic closure very stunning
4 stycznia 2026
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product was lovely just slightly too…
Product was lovely just slightly too big and not really accurate to size guide.
Store colleagues couldn’t figure out how to process the return, it took 3 people 20 minutes to do a 1 person 2 minute task.
29 grudnia 2025
Odpowiedź od FatFace - SOLIHULL 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Fat face socks are excellent quality
The socks that I bought as a Christmas gift are of excellent quality. The delivery to the Solihull store was on time and the staff were very friendly
21 grudnia 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistant borderline rude
Assistant borderline rude. No smile, thank you or goodbye
8 października 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Excellent customer service
Luke served me today and was very polite and helpful. He helped me pick out a pair of jeans and made the whole experience really easy. I’ll definitely be coming back!
3 października 2025
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hello Sam,
Thank you so much for your kind words! We're so pleased to hear that Luke made your shopping experience smooth and enjoyable. It's great to know he helped you find the perfect pair of jeans! We really appreciate your feedback and look forward to welcoming you back soon.
Thank you, LE
Amazing service!
Visited the store today, carrie and Morgan were excellent at helping me find a nice outfit for my dinner tonight. I will definitely be visiting again. Thank you so much!
1 października 2025
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Carrie and Ryan were outstanding…
Carrie and Ryan were outstanding workers and very knowledgeable about the products. They are both lovely people.
27 września 2025
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great quality clothes and reasonable…
Great quality clothes and reasonable prices with a genuine sale too
Staff are friendly and helpful
8 września 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No hassle
No hassle, super fast delivery and I was able to return unwanted item (didn't fit) to my local store with their friendly helpful staff.
10 sierpnia 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online service to…
Easy to order online and quick to deliver to nearest shop. Very pleased with service.
12 sierpnia 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as usual
Great quality as usual, prompt delivery time, kept updated by regular emails.
1 lipca 2025
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not yet received item…
My item was supposed to arrive the next day at the shop for pickup. I had a message on the day to say that there was a problem and that the item had not reached the shop. Since then, I’ve had no further contact and it is a week now.
I rang them and a helpful lady apologised and has ordered a new sweatshirt to be delivered to my home without charge.
Update: the item was delivered to my home today. Thank you
22 czerwca 2025
Odpowiedź od FatFace - SOLIHULL 2
Good morning Martina
Thank you for taking the time to leave your review. We're really sorry to hear that your first order didn't go as planned, and wasn't delivered as it should be. We recognise that this isn't the service that we want our customers to experience and we will work hard to ensure that delays are minimised moving forwards.
We are however pleased that our team were able to help and support you with your query and that you have now received your new Sweatshirt.
Thank you, LE
Amazing help from Dawn and Carrie in…
Amazing help from Dawn and Carrie in Solihull store today!! Thank you!
21 czerwca 2025
Opinia niezależna
Odpowiedź od FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.