I was served by a lovely staff member called Rachel. She was friendly and knowledgable and had excellent customer service skills. I bought two tops but it was tricky choosing as there were so many lov... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Ordering online was super simple for store collection. The only bit I was let down by was after 5 days I had no notification that it was in-store. I checked on the off chance that it was in and they s... Zobacz więcej
Reakcja na opinię
I ordered the shorts on line and they were delivered to my local fat face shop I was kept updated on delivery the shorts are ok and hopefully will be cooler to wear in the hot weather
Reakcja na opinię
Although my local shop in Salisbury was unable to help me because of my size, I was directed to their website where I was able to purchase larger shirts and longer for the taller man. Well done Fatfac... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
8/10 Old George Mall, SP1 2AF, Salisbury, Wiltshire, Zjednoczone Królestwo
- 01722 340163
4,9
Doskonała
142 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - SALISBURY 2
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Kind Regards - TS
Great stuff! Great staff!
My 10-year-old got vouchers for Christmas and had the best time picking out loads of quality clothing. She loved the jumpsuit she tried on so much she didn’t want to take it off, so thanks to the lovely staff who took her vouchers then cut out the tag!
16 stycznia 2024
Odpowiedź od FatFace - SALISBURY 2
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and quick delivery
6 stycznia 2024
Odpowiedź od FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Website always reliable
Website always reliable, and reviews helpful. Fatface always offers a good range of stylish clothes, well made and often from sustainably sourced materials.
9 grudnia 2023
Odpowiedź od FatFace - SALISBURY 2
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are polite and helpful make…
The staff are polite and helpful make you welcome
3 grudnia 2023
Odpowiedź od FatFace - SALISBURY 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered this top online but was too big…
Ordered this top online but was too big so took it back to local branch. The assistant could not of been more helpful, checking and finding the only one in my size in store. A lovely top, needed a size smaller than usual.
25 listopada 2023
Odpowiedź od FatFace - SALISBURY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - SALISBURY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful
Really helpful lady behind the till. The size wasn't out and she checked and found one in the stock room which was great.
22 listopada 2023
Odpowiedź od FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Odpowiedź od FatFace - SALISBURY 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good experience
Good time to wait for order to be ready for collection.
Staff in the store were very quick.
Only downside was the webpage when it was time to pay, for some reason it kept booting me out.
16 października 2023
Odpowiedź od FatFace - SALISBURY 2
Thank you for your positive review regarding your recent visit to our Salisbury store.
It is great to read such positive comments regarding our lovely store crew. I'll be sure to pass your feedback on about our website, too.
Have a lovely day! LB
Great service
They didn't have the size I wanted and offered to see if it was available to order. Ot was do I ordered it to the store for free and it came eithin 2 days. Great service.
17 października 2023
Odpowiedź od FatFace - SALISBURY 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Odpowiedź od FatFace - SALISBURY 2
Thank you for your 5* review regarding your recent visit to our Salisbury store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic designs and good quality
I have been a customer of fatface for over 20 years. There is always a design to suit all age groups. Mandy and her team in Salisbury have always given me excellent customer service. Well done ❤️
25 sierpnia 2023
Odpowiedź od FatFace - SALISBURY 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great colours styles & quality in…
Great colours styles & quality in clothes.
Friendly helpful staff
2 sierpnia 2023
Odpowiedź od FatFace - SALISBURY 2
Good Morning Melanie, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care - JW
Very efficient click and collect process
31 lipca 2023
Odpowiedź od FatFace - SALISBURY 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Overall Customer Service
Delivery was very quick. Unfortunately the article was not for me, but the staff in the local store were very efficient in processing the return.
2 lipca 2023
Odpowiedź od FatFace - SALISBURY 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Friendly, helpful staff.
Enjoyed 2 really great visits to Fat Face last week (Wimborne and Salisbury branches). The staff couldn’t have been more welcoming and friendly. There was a lovely atmosphere in both branches and so many beautiful summer clothes to choose from.
Thank you Fat Face team, I’m looking forward to my next pay day visits!
27 czerwca 2023
Odpowiedź od FatFace - SALISBURY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Was dissatisfied with no click and…
Was dissatisfied with no click and collect, this is not the first time That I have had this problem, postage was very expensive, but quality is always good.
20 czerwca 2023
Odpowiedź od FatFace - SALISBURY 2
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Helpful mail order after sales in the shop.
Very friendly and helpful sales assistant at local shop. She dealt with my mail order return items there and reordered in smaller sizes for me. Deliveries were prompt.
1 czerwca 2023
Odpowiedź od FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us. Your comments will be shared with our wonderful team🥰 - RS
Return and exchange for broken…
Return and exchange for broken earrings, excellent service.
31 maja 2023
Odpowiedź od FatFace - SALISBURY 2
Thank you so much for your review. We are pleased to hear that you have had a positive shopping experience with us and we look forward to seeing you again soon! - RS
Doświadczenie Trustpilot
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