The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
Reakcja na opinię
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... Zobacz więcej
Reakcja na opinię
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, Zjednoczone Królestwo
- 01865 251428
4,3
Doskonała
151 recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Beverly Jack was very warm and…
Beverly Jack was very warm and welcoming. Lovely way to start the shopping day in Oxford
30 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and efficient yet very friendly
Quick and efficient yet very friendly! Perfect service and tidy store.
30 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Mia and Pooja
Mia and Pooja were very nice and helpful employees. The advice was also very good.
29 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Vicky and Mia are so kind and helpful
Vicky and Mia are so kind and helpful, the service is very good. They make you feel so welcome. They have assisted me and helped me find everything I needed and I like to keep coming back to see them.
28 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Products are well designed
Products are well designed and fit well. The quality looks good. I ordered online because I can never find my size (UK 6) and asked for delivery in store. That was super quick !
16 września 2023
Odpowiedź od FatFace - OXFORD 3
Hi Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Store was clean, tidy and I found what I wanted.
Staff were polite and helpful.
24 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great service from Mia in Oxford
Great service from Mia in Oxford. Friendly and helpful!
24 września 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely week, KS
Helpful and cheerful assistant
Helpful and cheerful assistant. Very easy process to order online and pick up from closest store
6 września 2023
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
The Dress was shipped and delivered in only a few days.
Having shopped your Summer Sale online, I found a dress I have bought before in a different fabric I like.
Having gone through the sales process, the Dress was shipped and delivered within just a few days. I didn't pick it up for a week, because I missed the first notice of its arrival at my local branch.
I keep buying this style of dress because the style suits me and is very comfortable to wear, even in hot weather. This is the fourth dress in this style I have bought and they are all still being worn! They all look completely different because the fabrics are so different. This one is positively elegant!
8 sierpnia 2023
Odpowiedź od FatFace - OXFORD 3
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
everything went smoothly
everything went smoothly, tried my clothes and returned the ones that didnt fit, got reimbursed, all good
15 sierpnia 2023
Odpowiedź od FatFace - OXFORD 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good products
Good products. Stylish and eco. Relaxed atmosphere. Helpful and pleasant sales assistants
5 sierpnia 2023
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Extremely helpful staff members!
The very helpful staff looked after me very well. Went to find the item I was looking for in my size which was not on the shop floor then continued to make me feel good, explaining to me about putting my email on their system. All in all really made my whole shopping trip worthwhile with just this visit!
18 lipca 2023
Opinia niezależna
Odpowiedź od FatFace - OXFORD 3
Thank you for your feedback regarding your recent visit to our Oxford store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service
6 czerwca 2023
Odpowiedź od FatFace - OXFORD 3
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Nice boots
Nice boots, nice jeans, came very quickly. Jeans are a good fit, but when I wore them in earnest I found there's a big seam join that digs into my back, which is a shame. Otherwise very pleased with them.
Bought via click & collect. Lovely person in-store.
7 maja 2023
Odpowiedź od FatFace - OXFORD 3
Hi Ros
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I just love this store
I just love this store. The clothes are fab and the staff...although stretched due to illness were wonderful. Thanks.
7 maja 2023
Odpowiedź od FatFace - OXFORD 3
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
I bought the canvas shoes for my…
I bought the canvas shoes for my daughter in law for her birthday she has a business call bumble beats so the shoes has bumble bees all over she loved them.
2 maja 2023
Odpowiedź od FatFace - OXFORD 3
Hello Lynn,
Thank you for your feedback. I am so pleased to hear that your daughter in law loved her new birthday bumblebee shoes. Have a great weekend!
Take care - KS
Sales Assistant dealt with my return…
Sales Assistant dealt with my return very efficiently.
25 kwietnia 2023
Odpowiedź od FatFace - OXFORD 3
Hi Susan,
Thank you for this 5* review.
It's so great to hear that you had a positive experience in store with us. We hope you enjoy your new purchase.
Have a great day!
JH
Odpowiedź od FatFace - OXFORD 3
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
The quality of face fat clothing is so…
The quality of face fat clothing is so good washes so well 😊
26 marca 2023
Odpowiedź od FatFace - OXFORD 3
Good morning,
Thank you for taking the time to leave your comments.
I am pleased to read that you are enjoying your recent purchase and its quality. I hope you continue to love our products.
Take care, MM
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.