Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Zobacz więcej
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Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Zobacz więcej
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The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name) Fat Face store... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Zjednoczone Królestwo
- 01600 775648
4,6
Doskonała
78 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality sale items.
Quick free delivery to my selected store for an online sale item. While collecting this I bought another item in the shop sale.
23 kwietnia 2024
Odpowiedź od FatFace - MONMOUTH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly and helpful staff.
30 marca 2024
Odpowiedź od FatFace - MONMOUTH
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Monmouth store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
I love fat face xx
Lovely clothes etc and very quick delivery plus free returns ( not that I return much ) and fabulous staff in their Monmouth shop xx
23 marca 2024
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service and product - keep working on sustainability
Great service, friendly staff and the product is just what I wanted for a good price - five stars for all of that. Bought online and collected in the local shop. A shame there was so much plastic in the packaging, especially as I was picking it up in-store.
13 lutego 2024
Odpowiedź od FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are now enjoying your new order. I can confirm that all plastic used to package orders is fulyl recyclable and made from recycled materials. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great store!
The staff in your Monmouth store are fab! Always very helpful, professional, cheerful......Thank you.
30 grudnia 2023
Odpowiedź od FatFace - MONMOUTH
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and picked up from local…
Ordered online and picked up from local fatface great quick service just what you need for Christmas. Gift was a handbag and was loved.
13 grudnia 2023
Odpowiedź od FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your order and that you received quick service when collecting from our Monmouth store. I hope you continue to enjoy our products as much as we do.
All the best, MM
Great help from staff at Monmouth
28 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love the quality of the clothes
Love the quality of the clothes and the fact they keep their shape after washing.
2 grudnia 2023
Odpowiedź od FatFace - MONMOUTH
Hello Jenny
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely store in Monmouth and really…
Lovely store in Monmouth and really nice staff, all dog friendly which is a huge bonus for us
25 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service & product ordered on line…
Great service & product ordered on line collected in store 👍
16 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Super quality
Prompt delivery, lovely colour and quality of both long sleeved T-shirts and hoodies.
21 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Dealt with quickly and efficiently and…
Dealt with quickly and efficiently and delivered to store promptly.
17 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Hi Gail, thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – CD
Everything was as it was supposed to be
4 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am pleased that you found everything was as it was supposed to be. I hope you continue to have a pleasant shopping experience with us.
Take care, MM
Good quality cotton airline mens shirt
Good quality cotton airline mens shirt. Quick and easy returns. Helpful staff. Nice place to shop when in store.
1 listopada 2023
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely sweater!
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers has been positive so hopeful it will wash well and retain its shape.
23 października 2023
Odpowiedź od FatFace - MONMOUTH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Very prompt delivery
27 października 2023
Odpowiedź od FatFace - MONMOUTH
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Very professional and informed staff…
Very professional and informed staff throughout the process, the delivery option to another FatFace store was most efficient and I was kept fully informed throughout. The quality of the product, as always, was excellent.
23 października 2023
Odpowiedź od FatFace - MONMOUTH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick deliveries are good but lack of…
Quick deliveries are good but lack of size 6 in shops means I don’t usually shop with you as I still enjoy what’s in stores.
13 października 2023
Odpowiedź od FatFace - MONMOUTH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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