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FatFace - ILKLEY 2 Recenzje 85

Wynik TrustScore: 4.5 na 5

4,4

18 The Grove, LS29 9EG Ilkley, West Yorkshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface

Reakcja na opinię

Oceniono na 2 z 5

I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą męską
  4. Sklep z odzieżą damską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • 18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Zjednoczone Królestwo

  • 01943 607472

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

85 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Smooth collection and good delivery…

Smooth collection and good delivery into store timing.

28 października 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Ordered online for delivery at our…

Ordered online for delivery at our local branch. Easy and speedy.

9 sierpnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP

Oceniono na 5 z 5

Shopping

Helpful, friendly. Return easy and hasselfree. Nice tidy shop. Good experience.

17 czerwca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Fantastic helpful staff

Fantastic helpful staff. Very patient with me well I video called my granddaughter to see which shop she would like best.

18 czerwca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Really helpful and friendly staff

Really helpful and friendly staff - always enjoy shopping there ☺️

13 maja 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hi there,

Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.

Take care. -SW

Oceniono na 5 z 5

Lovely young woman served me today

Lovely young woman served me today. Polite & helpful.

16 maja 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hi there,
Thank you for taking the time to leave your 5* review.

I am pleased to hear you received such great customer service in one of our stores. We look forward to welcoming you back soon!

Take care. -GM

Oceniono na 5 z 5
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Quality clothing

Great quality casual clothes,nice comfortable relaxed fit and feel.First class.

19 kwietnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great weekend!
EP

Oceniono na 5 z 5

Visited your ilkley store today and…

Visited your ilkley store today and made afew purchases, really pleased with qauilty of my items and also the customer service i received from the two female staff in store.

25 kwietnia 2024
Opinia niezależna
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good afternoon, Tracie.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ilkley store.

Take care, JB

Oceniono na 5 z 5

Exceptional customer care x

Exceptionally welcoming and helpful x.

11 kwietnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good afternoon,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Ilkley store to be so helpful and friendly when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Oceniono na 5 z 5

Easy to order on line and pleasant…

Easy to order on line and pleasant staff in store

4 kwietnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Oceniono na 5 z 5

Lovely clothes. Great customer service.

bought 4 items on line. had to return 2 items as they didn't suit me. Took them back to store where the staff were amazing [Ilkley] My account was refunded. the items I retained are really nice.

10 kwietnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit and that they could assist with your return. I hope you continue to enjoy your visit to our stores.

All the best, MM

Oceniono na 5 z 5

Beautiful Colours

Happy with dress. Collected at store without difficulty. Colours are beautiful.

28 marca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Oceniono na 4 z 5

Lovely service with a smile

When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.

4 kwietnia 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Quality shirt

Great quality shirt and excellent delivery service.

31 marca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Oceniono na 5 z 5

Staff member very professional and…

Staff member very professional and dealt with my requests efficiently

21 marca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5

Always well made clothes you know will…

Always well made clothes you know will last. Up to the minute with fashion trends as well

24 marca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality. We hope you love your order!

Take care.- GM

Oceniono na 5 z 5

My husband loves his new waterproof jacket

My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.

23 marca 2024
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Oceniono na 5 z 5
Logo FatFace - ILKLEY 2

Odpowiedź od FatFace - ILKLEY 2

Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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