Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Zobacz więcej
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I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Zobacz więcej
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Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Zjednoczone Królestwo
- 01392 982018
4,6
Doskonała
280 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I needed to return two pairs of…
I needed to return two pairs of trousers bought online. The replacements (short rather than regular) arrived quickly. Daphne in the Exeter Storewashugelyhelpful organising everything
2 września 2023
Odpowiedź od FatFace - EXETER 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! It's lovely to hear such positive feedback about our store crew, too! Have a wonderful day - LB
Shoping
The fat shop in Exeter the staff are friendly & welcoming & helpful I just brought a top there this afternoon the quality of the clothes are outstanding
13 września 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hello Natalie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Exeter store - this is great to hear. Take care, LE
Ordered on line came very quick
31 sierpnia 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Your customer service within the Exeter…
Your customer service within the Exeter branch is second to none. I seem to see a different assistant most times I visit but they are without exception polite, welcoming and helpful. It is always a pleasure to visit the store, even when I don’t buy anything!
25 sierpnia 2023
Odpowiedź od FatFace - EXETER 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Smart buy today
Smart buy today; low prices for good quality shirts 🤗
Jessica (crew as written in the e-receipt) was courteous.
22 sierpnia 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Impressive service in the Exeter shop
Impressive service in the Exeter shop, only had to ask and the salesperson would check for sizes and if it was not in stock would order it via the warehouse which delivered items next day.
Good quality cloths that fit well.
13 sierpnia 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Odpowiedź od FatFace - EXETER 2
Thank you for your 5*! We deeply appreciate your feedback and we are pleased to hear that your order arrived on time! - RS
Pleased? with my top that matches the skirt
Pleased with my top that matches the skirt I bought.
10 sierpnia 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Very easy experience
I went to collect a top I'd ordered online and it all went very smoothly. The clerk was friendly and efficient.
23 lipca 2023
Odpowiedź od FatFace - EXETER 2
Good Afternoon
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Odpowiedź od FatFace - EXETER 2
Hi Caroline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Great customer service, friendly and helpful staff.
20 lipca 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Thank you for your feedback regarding your recent visit to our Exeter store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Terrible experience!
I ordered a pair of short denim dungarees for my granddaughter on 13th July. I have had no notification that they are waiting for me in store to collect.
My granddaughter is leaving the country in a few days time.
I have not purchased items from Fatface in the past & l will certainly not be using them in the future.
This item is vastly more expensive than similar items in other stores.
12 lipca 2023
Odpowiedź od FatFace - EXETER 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear this! Upon contacting the store and looking into it further, they have already received your parcel and should have re-sent the email to you, confirming this.
The store will hold onto your order for 14 days, so please do collect at a convenient time for you.
In future, please do feel free to contact the store regarding orders as they can advice whether or not they've received the order.
Of course if you no longer want the item, this can be returned in-store too.
If you have any queries please do contact us at customerservices@fatface.com or give us a ring on +44 (0)330 124 0000.
All the best, LB
Exeter Princes Hay - No hassle, very pleasant and easy to deal with
Had an item bought from another outlet I needed to exchange which was not in stock. Process was easy, hassle free and the new item will be delivered to me in around 3 days which is ideal. They accepted the issues from the original outlet and agreed to deal with them as some processes were wrong there but I cannot fault Nathan and the staff in Exeter. Thank you.
Update 03 July - New item arrived and fits perfectly. Thank you for sorting.
30 czerwca 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hi Mandy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always so helpful and fab colours this…
Always so helpful and fab colours this season x
18 czerwca 2023
Odpowiedź od FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
May not be available in store but good staff guide you to the website
Item was not available in store, lovely lady helped, got all the details for me purchase online, pics of product codes was just brilliant
2 czerwca 2023
Odpowiedź od FatFace - EXETER 2
Hello Steph
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Helpful and friendly staff Lilly on the…
Helpful and friendly staff Lilly on the men’s floor went above and beyond with help in finding the sizes also ordered a shirt that wasn’t in stock too. Lilly was modelling a beautiful dress which I also purchased with the assistance of the Shannon the assistant in the ladies department.
Lovely girls selling good quality clothes making it a fun experience.
17 czerwca 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt online delivery and helpful return and exchange in store
Prompt delivery, quality merchandise.
1 czerwca 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Alot of choice and plenty of sizes
What a lovely store great staff with alot of knowledge of clothes I was buying a birthday present for our son had alot of help.
25 maja 2023
Odpowiedź od FatFace - EXETER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Although the tops I was returning…
Although the tops I was returning didn't fit. The customer service was outstanding. The assistant was so good and I will be returning soon to choose some more outfits!
27 maja 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great service and quality clothes
I ordered from the sale and the items delivered to store. The process was quick and easy and I love the tops too
3 maja 2023
Odpowiedź od FatFace - EXETER 2
Thank you so much for your review. We are pleased to hear of your positive experience whilst shopping with us and we look forward to seeing you soon! - RS
Doświadczenie Trustpilot
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