Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Zobacz więcej
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I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Zobacz więcej
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Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Zjednoczone Królestwo
- 01392 982018
4,6
Doskonała
280 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and helpful staff
Really friendly staff who quickly obtained what I wanted from stock as the correct size wasn't on display. Also sorted out my click and collect purchase without any delay
29 listopada 2023
Odpowiedź od FatFace - EXETER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy, friendly, quick collection
Ordered a dress for store collection. It arrived it 2 days at the Exeter store and collection was super simple….ask at the tills and the excellent member of staff found it with a couple of minutes.
I was offered to try it on but I declined as I was dressed for snow and couldn’t face getting undressed! However there is a free returns label included so I could return after trying it on at home..
As the dress is as usual absolutely beautiful I have of course kept it!
23 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Collected parcel from shop Friendly…
Collected parcel from shop Friendly quick service
21 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I ordered a product for click and…
I ordered a product for click and collect but did not get a confirmation email to collect, so my order was cancelled and refunded, after a few phone calls to Customer services and the store, they were able to locate my parcel. Thank you
15 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello there,
Thank you for your review.
I am sorry to hear that this has happened, however I have taken a look at our system and I can confirm that all emails were sent to your email address on your order.
I can see that you have been in touch with us with us on the phone today, and we have advised you on next steps.
Take care, LE
I'm still waiting
I'm still waiting, I've never known such slow shipping. Each time I've ordered from you, its been the slowest I've known.
Why so long??
18 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello Emma
Thank you for your review.
I am so sorry to hear that you are waiting for your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com and we can look into this further for you.
EP
Love shopping in store and online at…
Love shopping in store and online at fat face always a good experience, friendly knowledgeable staff, great clothing and accessories and good value for money.
13 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy to order.
12 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The extremely helpful assistant
7 listopada 2023
Odpowiedź od FatFace - EXETER 2
Good Afternoon,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience with one of our store assistants! I will make sure this feedback is passed on!
Kind Regards, JW
Odpowiedź od FatFace - EXETER 2
Good afternoon, Kathy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
Friendly staff and quick process :)
2 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Beautiful quality as always
I wanted to say that it was due to great customer service from one of the ladies at Exeter branch. I'd gone in and saw the skirt I liked but was in a rush, so I returned but the sale was over and no skirt . However, the staff member told me its available online still and 3 days later it was delivered. All due to her genuinely saying, can I help you ? when she saw me walking twice round the shop. Don't know the ladies name unfortunately but all praise for her attention.
1 listopada 2023
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent product & customer service
Quick delivery, and lovely clothes. I returned some items, and the refund process was very straightforward and I was refunded promptly. Thank you FatFace, you have a new loyal customer.
31 października 2023
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Fantastic as always
Fantastic as always, love all the clothes including for my little boy ❤️
23 października 2023
Odpowiedź od FatFace - EXETER 2
Hello Bryony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
Helpful staff, no problem exchanging what I had ordered in the wrong size
21 października 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I normally love FatFace but!!!
I normally love FatFace but I was highly disappointed in the service I received on Monday in Exeter. I wanted to purchase some sale items, I had to change up some love to shop vouchers. I asked the sales assistant if I could put the items aside for about 5- 10 minutes and she said no we can’t put back sale items. So I had to purchase the items by card and then once the vouchers had come through about 10 minutes later I had to return to the store, return the items and re-purchase them using the vouchers. Now I am out of pocket £72 until the refund has come back onto my card which can take 10 working days.
Such an unnecessary process. My local store always hold sale items for me so I can exchange vouchers. There was only one dress in the store or I might not of worried otherwise. But for the sake of holding the items for 10 minutes would haves saved a lot of hassle. Thanks a lot, NOT.
23 października 2023
Opinia niezależna
Odpowiedź od FatFace - EXETER 2
Hi there,
Thank you for taking time to leave your review.
I'm sorry to hear this. I will certainly pass your feedback onto our relevant department and store management.
Take care,
-SK
Love this bag
Early delivery, worth every penny. Love this bag. Beautiful green, ample room inside with useful pocket and a hidden gem of an outside side zipped pocket.
15 października 2023
Odpowiedź od FatFace - EXETER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Odpowiedź od FatFace - EXETER 2
Good afternoon, Kim
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
I couldn't get this in store but when…
I couldn't get this in store but when it arrived I was pleasantly surprised now I can't wait to wear it well done yet again fatface
9 września 2023
Odpowiedź od FatFace - EXETER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - SK
The best clothing brand!
Absolutely love this company! The majority of my wardrobe is from here. The clothes are such excellent quality and I feel you really get good value for money. Always had good experiences ordering online and shopping in store.
7 września 2023
Odpowiedź od FatFace - EXETER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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