Delivery delayed no reason given clearly not issue with the Colchester store where staff are very helpful
Reakcja na opinię
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Zobacz, co mówią recenzenci
Fatface is a very good quality clothing outlet where their items are very well made and long lasting as they can be worn over and over again and never shrink of go out of shape when washed. Their clo... Zobacz więcej
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I ordered Margot boots on line & collected & returned them to Colchester Fatface store - the boots were nice & good quality but just not for me. Colchester Fatface is a pleasure to visit. The staff... Zobacz więcej
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Placing online order was easy and NHS discount was applied on already reduced price items,which was great!!!! Great communication through emails and timely delivery of click and collect. Store was inv... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z dodatkami
- Sklep z odzieżą damską
- Sklep z odzieżą męską
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
2/3 Trinity Street, CO1 1JN, Colchester, Essex, Zjednoczone Królestwo
- 01206 761472
4,8
Doskonała
146 recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staff in the Colchester store are…
Staff in the Colchester store are always so friendly & helpful
20 kwietnia 2023
Odpowiedź od FatFace - COLCHESTER
Good afternoon, Deborah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Colchester store.
Take care, JB
I did not receive an email to say my…
I did not receive an email to say my parcel was in store , I had to email customer service
15 kwietnia 2023
Odpowiedź od FatFace - COLCHESTER
Thank you for taking the time to leave a review. I can see that an email about your order's arrival was sent out on 19/04/2023, and I am glad that you were able to have the arrival of your order confirmed by our friendly customer services team. If there is anything else we can do for you, please get in touch at customerservices@fatface.com. Take care, CD
Great Store
It's great dealing with Fat Face, products are good and the ordering good, however the delivery is to long and it doesn't help changing the delivery time on the day,
organising the day then becomes more difficult.
20 marca 2023
Odpowiedź od FatFace - COLCHESTER
Good Afternoon Peter
Thank you for your review.
I am so sorry to hear that your delivery was longer than expected. Please be assured that all comments we receive do get passed onto our courier for future consideration.
EP
Fast delivery service
Fast delivery service, unfortunately the time I ordered was too small but the staff in the store helped me with a pair of jeans that were a better fit. Really good service.
21 marca 2023
Odpowiedź od FatFace - COLCHESTER
Good afternoon, Simon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Colchester store.
Take care, JB
Always pleased with the service in your…
Always pleased with the service in your shop and happy with my purchase
6 października 2022
Opinia niezależna
Odpowiedź od FatFace - COLCHESTER
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fatface.quality
Fatface.. quality clothing and professional trustworthy prompt service either online shopping or in stores coupled with a friendly attitude to the customer, it wins every time!
30 września 2022
Odpowiedź od FatFace - COLCHESTER
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Odpowiedź od FatFace - COLCHESTER
Hi Emma, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always great quality clothing and…
Always great quality clothing and helpful, friendly staff
27 sierpnia 2022
Odpowiedź od FatFace - COLCHESTER
Hi Abigail, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - COLCHESTER
Hi Barbara, thank you for taking the time to leave your review. I am sorry to hear that you are having troubles with your delivery. I have taken a look at your tracking and I am just about to send you an email to follow up on this. Take care, LE
Odpowiedź od FatFace - COLCHESTER
Good afternoon Annette,
I am so happy to read what a positive experience you had in the Colchester store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon :) DW
Love Fat Face clothes
Love Fat Face clothes but sizes do vary. I am size 12 but sometimes this will fit or I need a size 10. Good quality that lasts for years! The staff in the Colchester shop are so lovely and really helpful.
5 maja 2022
Odpowiedź od FatFace - COLCHESTER
Good afternoon,
Thank you for your review. We appreciate your feedback regarding your recent purchase. Please be rest assured that all feedback is passed onto the relevant department. Many thanks-AB.
Odpowiedź od FatFace - COLCHESTER
Hi Michele
We appreciate your 5 star review. So pleased to hear that you are impressed with your new parka. I'm sure it's been worn a few times already. I hope your day is going well. MJ
Odpowiedź od FatFace - COLCHESTER
Hi Christine
Great to hear that you a very pleased with our online service. Thank you rating us so highly and we look forward to you shopping with us again. Have a lovely day. MJ
Quality clothing at great prices!
FatFace sell quality clothes that are reasonably priced, not cheap material, these clothes last! Been a fan since the early 90’s.
The staff in Colchester store are amazing!! Don’t know if it’s a bad thing but they recognise my voice when I call to ask if they have certain stock in…..
Love you FatFace!!
10 marca 2022
Odpowiedź od FatFace - COLCHESTER
Hello Lynn, Thank you for leaving us this 5* review about your instore shopping experience. It's great reading such positive comments about the service you receive from our staff in the Colchester store. Love to hear that you are such a regular and thank you for being a loyal customer of ours! Have a great day! Take care, LM
Love you all.
4 lutego 2022
Odpowiedź od FatFace - COLCHESTER
Good Afternoon Stefan
Thank you for your 5* review.
Have a great weekend!
- EP
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