Very easy to order online via the website. Kept informed after ordering as to the status of delivery to store. Received email when delivered. I collected, tried on instore, helpful staff, returned one... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The staff were friendly, polite & helpful. They were having a problem with one of the tills, apologised to both myself & another customer that the transactions were taking a little longer to process.... Zobacz więcej
Reakcja na opinię
Good customer service from the clitheroe lancs store who suggested I order on line (as no stock available there) and have it delivered to next at deepdale preston which was closer to my home. Goods ar... Zobacz więcej
Reakcja na opinię
Had to order these online due to stock, colour and size long not being available in store. Also I have to say that it’s disappointing that there is no baby section in this store and also the skipton... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
1 Market Place, BB7 2BZ, Clitheroe, Lancashire, Zjednoczone Królestwo
- 01200 428362
4,9
Doskonała
132 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to pick up.
Easy to order. Helpful, friendly staff when picking up. Great to find jeans in my length.
18 lutego 2024
Odpowiedź od FatFace - CLITHEROE
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Clitheroe store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Needed a warm fleece and thought this…
Needed a warm fleece and thought this one was both different and lovely and thick for very cold weather.
12 lutego 2024
Odpowiedź od FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchase, and we look forward to welcoming you back soon.
Take care.- GM
Returns
I’ve been a fat face customer for many years. I’ve always found the staff efficient and helpful and today’s experience was no different. Returning one of the items I had ordered was extremely easy and the member of staff was helpful and efficient.
8 lutego 2024
Odpowiedź od FatFace - CLITHEROE
Good Morning Sue,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Clitheroe Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
4 lutego 2024
Opinia niezależna
Odpowiedź od FatFace - CLITHEROE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received excellent customer service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -GM
Website easy to use
Website easy to use, viewed a few items on a visit to the Clitheroe store. Great store varied selection of items, staff very pleasant and approachable.
3 stycznia 2024
Odpowiedź od FatFace - CLITHEROE
Hello Stephen
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Good, fast delivery to store. Thank you.
It was just nice and easy, as I live quite near to the store.
12 grudnia 2023
Odpowiedź od FatFace - CLITHEROE
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that your order arrived quickly to store and that you found the process to be easy. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Great helpful staff
Great helpful staff, lovely products, one of my favourite shopping experiences
23 listopada 2023
Odpowiedź od FatFace - CLITHEROE
Good afternoon, Mrs Newman.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Clitheroe store.
Take care, JB
Odpowiedź od FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Odpowiedź od FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Helpful staff for collecting order and…
Helpful staff for collecting order and no quibble returns.
25 listopada 2023
Odpowiedź od FatFace - CLITHEROE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and click and collect…
Easy to order and click and collect from store.
A sale t shirt for next summer at a reasonable price.
A nice colour and cotton/ linen blend.
Helpful staff.
21 listopada 2023
Odpowiedź od FatFace - CLITHEROE
Good Afternoon Nigel,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality and style of our clothing and also enjoyed your instore shopping experience, aswell as your online experience. Your positive feedback means a lot to us! We cannot wait to welcome you back.
Kind Regards, JW
Order still not arrived at store
30 października 2023
Odpowiedź od FatFace - CLITHEROE
Good afternoon, Susan.
Thank you for taking the time to leave us your review and I am sorry to read that you are chasing your order.
I can see that you have contacted us at customer services regarding this matter, and that your order is awaiting in store for collection.
I have emailed you to try and help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Odpowiedź od FatFace - CLITHEROE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Online shopping experience
+ve: Easy pickup from store. Quick pickup when got there. Pleasant employees. Quality product.
-ve: product color not as expected (verses appearance online). Will still keep it as I like the quality. Would not have chosen the color had I seen it in store. I will be cautious about this in future.
11 października 2023
Odpowiedź od FatFace - CLITHEROE
Hi there, thank you for taking the time to leave your review and provide your valuable feedback.
Take care, LE
Another satisfying buy.
Easy to order and prompt delivery to me local store. The assistants at the store are always helpful and sociable. The dress I bought(in the sale) was one I’d been looking at for ages. Lovely print, a great length for a dress or to wear over leggings and with pockets! I feel that the dress was expensive at full price, but with almost 50% off, it was a good buy.
15 października 2023
Odpowiedź od FatFace - CLITHEROE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Clitheroe Smiles
We were served by judith who was very helpful. I feel I tried half the shop on but she had the patience of a Saint. We always like the Clitheroe store all the staff are very friendly. The items we have bought are always quality, ware well and with a style that we both appreciate. Thank you
15 października 2023
Opinia niezależna
Odpowiedź od FatFace - CLITHEROE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought Online
Bought two Jumpers on line both too large so took them back to the lovely Clitheroe shop where the staff were really welcoming and changed one of them for a smaller one, the other did not suit but I had no trouble getting a refund, thank goodness we have a Fat Face shop in Clitheroe its in a good location so easy to find and the staff are very helpful
9 października 2023
Odpowiedź od FatFace - CLITHEROE
Thank you for your 5* review regarding your recent visit to our Clitheroe store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Favorite clothes retailer
Always very good service, cant stock every line but always willing to get items in for you, staff polite and helpful.
22 września 2023
Odpowiedź od FatFace - CLITHEROE
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - CLITHEROE
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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