Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... Zobacz więcej
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Zobacz więcej
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Dane kontaktowe
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Zjednoczone Królestwo
- 02920 667139
4,7
Doskonała
147 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Charming staff at the shop..
12 grudnia 2024
Odpowiedź od FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jumper is a gift
Jumper is a gift - appears to be of lovely quality and arrived promptly.
9 listopada 2024
Odpowiedź od FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service,lovely gear.
Great service,lovely gear.
Only complaint - I was offered 10%off my order - first time shopping online. Usually buy your clothes in m& a.
Filled in email,but took too long sending my offer 10%.I couldn’t wait too long,as dress was very popular.
All three m&s in my area and their online store was completely out of stock so I came directly to yourselves, even though to shipping was quite pricie
Regards
Teresa harry
4 września 2024
Odpowiedź od FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products and helpful staff
Great products and helpful staff . Delivery to the store was a little bit long but everything else fine .
7 sierpnia 2024
Odpowiedź od FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Funky store to visit…
Easy to order online to home or collect instore. Communication was there. Like having a browse instore too. Nice pleasant and helpful assistants.
18 lipca 2024
Odpowiedź od FatFace - CARDIFF 3
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Odpowiedź od FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your feedback regarding our service, and we hope you love your order!
Take care. -GM
Quick click and correct process
1 lipca 2024
Odpowiedź od FatFace - CARDIFF 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent Customer Service
Got served by the lovely Nicol in the Cardiff branch, so very helpful & a credit to your team
7 czerwca 2024
Opinia niezależna
Odpowiedź od FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great visit to our Cardiff store and that you found Nicol and the team to be so lovely and helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Odpowiedź od FatFace - CARDIFF 3
Good morning, Jenny.
Thank you for your feedback regarding your recent shopping experience.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
I purchased a dress
I purchased a dress, it’s absolutely beautiful and true to its size. Easy ordering process, excellent service, communication and fast delivery. Thank you😊
23 kwietnia 2024
Odpowiedź od FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your dress, and we look forward to welcoming you back soon.
Take care.- GM
Excellent service in the Cardiff branch…
Excellent service in the Cardiff branch today.
A item i had seen in a email to buy wasnt on the shop floor asked a member of staff
Didnt get his name sorry. Went and had a look in the stock room and found it as it had only just come in.
21 kwietnia 2024
Opinia niezależna
Odpowiedź od FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Bought jeans for my daughter in sale…
Bought jeans for my daughter in sale and they are really good. My daughter loves them.
31 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear that your daughter loves her new FatFace Jeans. We hope to see you again soon and have a great rest of your weekend! Kind Regards TS
I simply love fatface
I simply love fatface, their clothes are so beautiful, soft and well design. I like to wear them during the whole year; spring full of flowers, nice and comfortable dresses and shirts, warm during winter… it is just my favourite shop to dress up and look good.
24 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Good Morning Catalina,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing and you use us all year round we really appreciate your kind words so much!
We cannot wait to be welcoming you back soon!
Kind Regards, JW
Love Fatface clothes and always very…
Love Fatface clothes and always very professional
29 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find our service to be professional. I hope you continue to enjoy our products as much as we do.
All the best, MM
Cardiff Store 5*
The staff in the Cardiff Store were incredibly helpful and polite!
Nothing seemed too much trouble!
Well done!
26 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Odpowiedź od FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality at a good price.
21 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I've bought a dress and a sweatshirt…
I've bought a dress and a sweatshirt from Fat face recently and have loved both items. Quality and price are great.
20 marca 2024
Odpowiedź od FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
18 lutego 2024
Odpowiedź od FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
Doświadczenie Trustpilot
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