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FatFace - BANBURY Recenzje 

176
•
Wynik TrustScore: 5 na 5

4,8

Unit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

FatFace Banbury, Oxfordshire. Went in to this shop today and would like to say a huge thank you to SARA who was absolutely amazing. Fabulous customer service, so helpful. After a major operation and... Zobacz więcej

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Oceniono na 5 z 5

Local Store Gateway Banbury, staff are friendly but professional, do not hassle you while browsing which can make one uncomfortable, so a huge plus. The staff give honest opinions, will give fantastic... Zobacz więcej

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Oceniono na 4 z 5

I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... Zobacz więcej

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Oceniono na 4 z 5

Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and plea... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep odzieżowy
  2. Sklep z dodatkami
  3. Sklep z odzieżą damską
  4. Sklep z odzieżą męską

Napisane przez firmę

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Dane kontaktowe

  • Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, Zjednoczone Królestwo

  • 01295 276241

4,8

Doskonała

Wynik TrustScore: 5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 949

Napisz recenzję
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Oceniono na 5 z 5

The clothes are perfect.

The clothes are perfect.
Friendly staff in shops.
Fast and easy with online orders.
The best shop in the world.

8 kwietnia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Extremely helpful staff.

Extremely helpful staff.

23 marca 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Banbury store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.

All the best, MM

Oceniono na 5 z 5

A great retail experience, well done! 16

I've been wearing Fatface clothing for years, it's always nice quality and great design, and it's so nice to go into a shop and find the staff bright, intelligent and friendly rather than sullen and rude as seems to be the norm these days. A great retail experience, well done!

16 marca 2024
Opinia niezależna
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Odpowiedź od FatFace - BANBURY

Good afternoon, Simon.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Banbury store.

Take care, JB

Oceniono na 5 z 5

Incredible in store team!

Lauren, Laura and Sam saved what was a dreadful Fat Face Online experience, into a brilliant one. I was incredibly let down when Fat Face customer service didn't really care to help when they sent me the wrong size of an item... so I contacted my closest store to ask if they had it in stock there, Lauren was brilliant and put them on hold for me until I could get there in the afternoon. When I arrived in store Laura and Sam were such bright, kind and lovely people, happy to help and have a chat with me... they're a credit to Fat Face, and the customer service department could learn a thing or two from them all. Thank you Lauren, Laura and Sam, I'll ditch the Fat Face online and just head to my local store where I feel like a valued customer! Brilliant in store service. The store is also always immaculate whenever I go in.

15 marca 2024
Opinia niezależna
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Good Morning
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Oceniono na 5 z 5

Trish was lovely

Trish was lovely, very friendly and very helpful.

9 marca 2024
Opinia niezależna
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello Diana
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Banbury store - this is great to hear. Take care, LE

Oceniono na 5 z 5

Excellent customer service from Trish

Excellent customer service from Trish. Pleasant, helpful and willing to engage with customers. Item purchased was also of good quality and price .

2 marca 2024
Opinia niezależna
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi Douglas,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.

Oceniono na 5 z 5

Katie from Banbury shop

It was your member of staff that made my experience worth writing about! Katie went over and above to help me!
I purchased a black top for my daughter and it was too big. I therefore returned it and explained. Katie said she could go and see if there was one out the back. She was unable to find it but suggested I came back after Christmas when it should be there! She took my phone number to be able to get in contact. I asked for none of this, it was done off her own back.

I would just like to say that Katie is an asset to your company. Such a lovely disposition, felt like she really cared. Life needs more Katie's in it!

3 stycznia 2024
Opinia niezależna
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Odpowiedź od FatFace - BANBURY

Hello, we are very happy to hear of the wonderful experience you had in our Banbury store. We look forward to seeing you again soon! Warm Regards TS

Oceniono na 5 z 5

Lovely service from Sam!!

I am so happy with the service I received from Sam in the Banbury Gateway store yesterday. He must have overheard me telling my husband I have wanted the Rene dress for ages in black as I had the other colours already. Sam came over and offered to look in the stockroom, but he didn't have it, so he ordered it to be delivered to my home address as I don't live in Banbury. I can not wait for it to arrive.Thank you, Sam!!

17 lutego 2024
Opinia niezależna
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase when it is received, and we look forward to welcoming you back soon!

Take care. -GM

Oceniono na 5 z 5

Easy to order .Great price and quality…

Easy to order .Great price and quality as bought in sale!Staff were very helpful and friendly at Banbury when i collected order .Good communication.thank you

3 lutego 2024
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Odpowiedź od FatFace - BANBURY

Good Morning Sue,

Thank you for taking the time to leave us a review!

I am happy to hear you enjoy shopping with us and that you are loving the quality of our clothing! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!

We look forward to welcoming you back!

Kind Regards, JW

Oceniono na 5 z 5

Good choice and prices

29 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi Eileen,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Oceniono na 5 z 5

Easy to order fast delivery if not…

Easy to order fast delivery if not correct due to size etc very simple to return

18 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi Susan,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Oceniono na 5 z 5

Helpful happy team

Staff so very helpful. Always comment on purchases and friendly.

19 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi there,
Thank you for taking the time to leave your 5* review.

I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Have a great day! -GM

Oceniono na 5 z 5

Super helpful staff

I had to return something from my order and the staff in the Banbury store are just fab. I'm always struggling to find great plus-size clothing and the lady who helped me the other day in the store was lovely and helpful and, not only did the return for me, but pointed me in the direction of some great plus-size dresses in the sale. Its a breath of fresh air having such attentive staff.

15 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hi there,
Thank you for taking the time to leave your 5* review.

I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your more suitable purchases, and look forward to welcoming you back soon.

Take care. -GM

Oceniono na 5 z 5

Good products well

Good products well
Made friendly staff

14 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Oceniono na 5 z 5

I absolutely love sale time at Fatface in the Banbury store

I absolutely love sale time at Fatface in Banbury. The entire shop is full of lovely Fatface sale items to entice and encourage investment in statement pieces and every day wear at 50% of their usual price.

I spent possibly a little too much but my purchases included the monochrome coat that I'd desperately wanted so I was so happy that I was able to buy it at a third of its full price. Yes, I said a 3rd: £55 instead of £150.

The staff in the Banbury shop are really helpful and are interested in what their customers are buying.

A great sales experience.

9 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Great clothes that always fit me.

Great clothes that always fit me well, love the designs. Plus the staff in FatFace in Banbury are so lovely and they always make me feel so welcome in their store.

4 stycznia 2024
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Good Afternoon Claire,

Thank you for taking the time to leave us a review!

I am so happy to hear you are loving the quality of our clothing and that you had such a lovely experience in our Banbury store! I will make sure to pass this feedback on to them!

We cannot wait to welcome you back!

Kind Regards, JW

Oceniono na 5 z 5

Fatface is a lovely brand

Fatface is a lovely brand. Quality items, always fabulous when they have sales!
Regularly buy at least a dozen gifts for family and friends every year
Staff are really good in the Banbury store

28 grudnia 2023
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello Selina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

I had an absolute brilliant assistant…

I had an absolute brilliant assistant called Denise. After returning quite a few items she took the time to go and look for a different size on the rack, return rail and the website.
This was in the Banbury Gateway store.
I wish there was more Denise’s about.

2 stycznia 2024
Opinia niezależna
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Oceniono na 5 z 5

Visited Fatface in Banbury recently

Visited Fatface in Banbury recently, such a lovely, clean well set out store. Staff are always so friendly and welcoming. Shall definitely make this my go to store.

20 grudnia 2023
Logo FatFace - BANBURY

Odpowiedź od FatFace - BANBURY

Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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