Farmdrop Recenzje 4323

Like other reviews I was disappointed with plastic covered products which do not resemble the photos on line. I also found Farmdrop are not reliable, cancelling items last minute even though I’d telephoned ahead to check availability, substituting items, arriving nearly an hour early and saying I’d been texted when I hadn’t. As others have said, I gave it a go but very sadly back to supermarkets for me…

I was under the impression that I was buying products from farmers in the SW of England. To find organic sweet potatoes from Spain - with a plastic cover did not really fit the description. Heading back to Waitrose! Sorry - gave you a try.

First experience with Farmdrop.
Positives: I have received my order in time. The major of the things seems like fresh and what I tried already that was with nice taste.

Negatives: Couple of things are smashed and crashed, e.g. the 1/4 of the grapes are smashed because it was under a couple of things. All the things was covered with mud e.g. milk, orange juice which bag did not contain any vegetables.

Great service. Delivered quickly. Friendly delivery driver. Quality product. I ordered the Jacobs ladder and it was so fresh. Would definitely order from you again. :-)

Very good service - lovely produce and the delivery man was so nice ! Thankyou

Great service, amazing stuff and you don't end up with all that packing. Result.

perfect! delivery on time, great communication and fab products

I have used Farmdrop for a few years, I feel I am well placed in writing an honest review of this company. I love their ethos in using local producers, farmers etc and I really found the company initially very good but with a few teething problems. In recent times I have used farmdrop less and less as I have had a few bad experiences with missing items, produce not really up to scratch, a delivery not turning up and getting lost in the ether with no communication letting me know, I had to keep trying to contact them to get information. After the delivery didn't turn up I had to go shopping at a local store to get the items, but as farmdrop take seemingly forever to refund your money, I had to pay out more cash from my disappearing bank balance. Obviously they did refund my money but it takes a little while, sometimes a week to ten days. I only order from them now when they offer an incentive, which are sometimes very generous.
And finally yesterday's experience just embedded my lack of confidence in Farmdrop. I set my alarm for a nice early 06:50 Sunday morning get up to receive the order from between 7-9am. 9am came and went, after getting through to one of the team at 09:30 I was informed that the delivery was running 3 hours late, so should expect it by 12:00, by 13:00 nothing had arrived, so I tried calling again and again and again. I assumed nothing was coming like I had experienced before. Just before 15:00 I receive a message through their app (I am not sure why they didn't send me a text like they normally do regarding delivery times) which luckily I had open as I don't get notifications via the app from them, telling me the delivery is sheduled to arrive at 15:19. I was meant to go out at some point but waited in for hours just in case something appeared. Don't get me wrong I understand that things can go wrong, it is just their lack of communication is so frustrating. It is tiring to be honest. I hope in the future they can figure out the communication, delivery and refund issues and come back better but until then I'll only keep shopping when I receive their incentives which is not often as I can't just aimlessly wait for things to arrive and hope the produce is all there and of good quality, I would rather just go to a shop.
And finally (rant nearly over), after messaging, calling, leaving messages and emailing yesterday, apart from them letting me know the arrival time via app message, no one has been back in touch, seems strange customer service? I am sure a message on here may have a different affect. Hopefully other people's experiences are a lot better than mine as it does have a good ethos.

Ordered some Allpress whole bean coffee and not only was my delivery late it had over 2kg of coffee missing and also some of the packs were plunger grind not whole bean! I rang them and was refunded for the items missing and told to re-order which I did for delivery the next day 9-11am, I then received a text the following morning to say my order was delayed by 3 hours, which is not good tbh, I tried ringing but they closed the phone lines early, no one replied on live chat and I finally went to bed at 11pm and never received my delivery and was left with no explanation or contact from them to let me know!!! This really isn’t how to run a business!!!

I like supporting local producers, but they really need to improve their service. I used to be a loyal shopper, but for every order made, there was always something missing or delivered by mistake (e.g. given regular/cheaper minced beef, instead of 5% fat without being informed in advance; or missing items without any mention nor refund). Every single week, had to check my delivery and e-mail customer service for a refund, until I gave up and moved back to Waitrose, which is by the way the far cheaper option. This is no way to do business.

I couldn’t find frozen cranberries at any shops online or in person. Therefore I decided to try farmdrop as they were available online. I ordered some other specialty ingredients and bakery items. Delivery and delivery updates were easy and clear. The food was all high quality and as expected. My only complaint is that the loaf of bread I bought literally was covered in mould on the morning of expiration. I had planned to freeze it that day but it only lasted 2 days from delivery and was completely mouldy on the morning of the expiration date

Very nice product
nice service

I LOVE you guys! I'm in the U.S. and one of my best friends wife suddenly passed away and I wanted to send him some sweet treats and fresh food to his door. And how could I do that without spending a fortune on shipping?! Plus, I wanted it there fast. I found you on Google and I was able to order him his favorite foods and have you deliver it right to his door in less than 2 days. Thank you!

Great variety of products and reliable delivery service. Some products however were not as fresh as expected, such as the mushrooms and the kitchen herbs.

Very good produce, delivered promptly

First time I ordered with Farmdrop. Very easy, very efficient service. I am extremely pleased with my purchases, pork hocks and and a collar of pork joint. Good value for money.
I would definitely order from them again.

The quality of the produce is amazing. I really loved the freshness of the bread. I will definitely buy again.

I loved how early the driver was. I was able to track the driver has well.

Excellent produce and delivery.