Falconer Removals Recenzje 

30
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had this company to move a piano for us - a very awkward manoeuvre because of the narrowness of the space at our doorway. The work was done with a minimum of fuss and in a courteous, friendly and y... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cannot recommend enough! Friendly, professional and efficient. Falconer were the chosen removal firm for my parents when moving after 31 years. Nathan and the team couldn’t do enough on the day. Remov... Zobacz więcej

Oceniono na 5 z 5

Falconers transported my Steinway Boudoir baby grand piano with ease. With it being the most expensive item I own I was very worried about transporting it. From the first phone call my mind was... Zobacz więcej

Oceniono na 5 z 5

What a fantastic company! Falconers moved my very old and very expensive baby grand piano with ease. I contact a few removal company’s but most of them didn’t want to know when I mentioned a baby... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki

Napisane przez firmę

At Falconer Removals, we understand you may be concerned while moving your belongings, especially if the items are antiques or fragile. With us, you don’t have to worry as we provide excellent packaging by experienced team members that have been a part of our family run business for many years. Rest assured your items will reach their destination in exactly the same condition as they were when they left. As an added benefit, we are also fully insured to cover all of your items if anything was to happen. For any queries, please don’t hesitate to contact us. • We are the UK’s longest established removals company • Based in South Wales we cover the whole of the UK • Purpose built containerised storage to complement our removals service


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

30 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(30)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wouldn’t hesitate to use Falconer…

Wouldn’t hesitate to use Falconer Removals again. Very polite, considerate and helpful. They really took the stress out of the whole process and ensured we were happy with everything before leaving. 10/10

21 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Unprofessional and Rude

As per a lot of the other reviews, this company are very unprofessional. They came slightly late (not a problem), but didn't want 1 minute(!) for me to come down the stairs to open the door, and, despite seeing me, drove off. When I called back they just said they were on their way elsewhere now and hung up. He called back again later by mistake and when he realised who it was hung up again. I suspect they didn't want the job due to location/access.

**UPDATE**

The below further reinforces our rating. The information provided is completely inaccurate and we can verify this with phone logs demonstrating no missed calls prior to the appointment time and calling them when they left one minute after knocking (I started walking downstairs straightaway but are two flights and I’m heavily pregnant). They clearly looked up and saw me. And what is quoted is more along their tone than mine. Most importantly, I would not go with a company, who breaches GDPR as per below. This is absolutely appalling.

13 lutego 2024
Opinia niezależna
Logo Falconer Removals

Odpowiedź od Falconer Removals

Hello Katie Curd / Melitta Winlove,

I’m awfully sorry to hear about your experience during the quotation stage.

As a small family run business being established in 1889, we take pride in our reputation and complaints are dealt with immediately.

An appointment was made with yourself Melitta Winlove / Katie Curd for Monday 12th of February at 9.30am at Overland Road, The Mumbles.

The estimater did try to contact you twice before arrival to confirm you would be in, unfortunately there was no answer.

None the less, the estimater still went to your address at the agreed time, yes he might have been there at 9.31am, one minute late. I do apologise for this.

He knocked on the door, rung the door bell and waited. There was a dog barking uncontrollably at the other side of the door. Unfortunately for what ever reason there was no answer at your property.

After waiting a short while, there was no answer so he made his way to his vehicle at the bottom of your drive / access, there was no sign of any activity from the property, he did not see anyone coming out.
He then went on to his other appointment for the day.

At exactly 9.48am Melitta Winlove / Katie Curd contacted the office to say that she/you was expecting someone at 9.30am but went on to say that you were in the attic and might not have heard the door.

With that the estimater contacted you again and you answered. Unfortunately the estimater was on his way to the next job and tried to re arrange to be told “fine, don’t worry about it then!”

I do think a 1 star review is a bit excessive as we haven’t even moved you. This issue could have been easily rectified with the correct attitude.

Again, I am truly sorry for your experience during the quotation stage but if you would still like us to call over for your free estimate please contact our office.

Thank you,

Falconer Removals & Storage

Oceniono na 5 z 5

Very professional company with an…

Very professional company with an excellent local reputation.

I’ve used Falconers several times over the years including packing my entire house which was really helpful!

Honestly, if you’re contemplating moving use Falconer Removals.

11 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

From first contact I could tell…

From first contact I could tell Falconer Removals were the real deal.

Over 100 years experience and it showed.

Having not moved in 30 years I was a bit apprehensive about it all, but Graham and Nathan put my mind at rest.

On the day, Nathan, Ross and Tom were brilliant, always smiling and nothing was to much trouble.

They weren’t the cheapest but you pay for what you get. That little bit extra goes a long way on one of the most stressful days you can have.

Thank you again gentlemen it was a pleasure to meet you all.

5 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Professional and reliable

We had a fantastic experience with Falconers’s removals.
We had a very conservative quote for our office removals and we were please with the professional and polite service we received. We would use again and highly recommend them for anyone seeking a removals company.

3 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Superb professionals = problem-free house move

My husband and I moved house a few days ago. We’re both in our 70s and had been in our big 4-bed house for over 22 years. 90% of our furniture was built in so everything had to be emptied and packed in boxes and crates and black bags. We had no help at all. It was a nightmare especially as we were downsizing to a pretty little 3-bed bungalow. But Nathan and his team were superb, even when I started to panic and flap, they were wonderful. Everything was clearly explained and we all arrived at the bungalow. Again, Nathan and his team were superb and helped us to arrange what little furniture we had while he advised on the boxes and bags. Absolutely nothing was too much trouble. They were supreme professionals. I’d recommend them to everyone if you want a hassle-free move done with a smile. Thanks again Nathan and team.

29 września 2022
Opinia niezależna
Oceniono na 1 z 5

Really rude over the phone and didn’t…

Really rude over the phone and didn’t turn up to the house to give us a quotation, after agreeing a date and time. Avoid at all costs

22 kwietnia 2022
Opinia niezależna
Logo Falconer Removals

Odpowiedź od Falconer Removals

Thank you for sharing your feedback, Elanwy Evans. We're very sorry to hear about your negative experience with Falconer Removals. We strive to provide courteous and professional service to all our customers, and it appears we fell short in your case.

We apologize for the rude phone manner you experienced. That is certainly not the standard of service we aim to provide at Falconer Removals, and we are addressing this internally. We also sincerely regret that we missed our appointment to provide you with a quotation. We experienced some unforeseen circumstances that day which impacted our scheduling, and we are reviewing our internal procedures to minimize the chances of similar issues occurring in the future.

We understand your frustration, and we would welcome the opportunity to discuss this further and see if there's anything we can do to address your concerns. Please contact us directly at info@falconerremovals.co.uk so we can learn more about what happened and how we can make things right. We value your feedback and are committed to providing a better experience.

Kind Regards

Falconer Removals & Storage

Oceniono na 5 z 5

Brilliant

Brilliant service, easy move and made everything a lot less stressful. Highly recommended and will definitely be using their services again should we move in future.

12 marca 2022
Opinia niezależna
Oceniono na 5 z 5

We received really excellent service…

We received really excellent service from the Company, from quote through to delivery. The team who packed, loaded, delivered and unloaded could not have been more professional, helpful or friendly. They were experts. Beyond that they understood and fully cooperated with our specific requests. Highly recommend them.

18 stycznia 2022
Opinia niezależna
Oceniono na 1 z 5

This company blocked access to a car…

This company blocked access to a car park, the men/boys they used were rude, intemidating and down right sexist. One female shop worker trying to get to work being intemidated and told she was being hysterical instead of being polite and moving their vehicle so then a key worker could get to work to "feed tha nation" in the continuing pandemic. SHAME ON YOUR COMPANY!!!

20 maja 2021
Opinia niezależna

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