Falconer Removals Recenzje 30

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had this company to move a piano for us - a very awkward manoeuvre because of the narrowness of the space at our doorway. The work was done with a minimum of fuss and in a courteous, friendly and y... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cannot recommend enough! Friendly, professional and efficient. Falconer were the chosen removal firm for my parents when moving after 31 years. Nathan and the team couldn’t do enough on the day. Remov... Zobacz więcej

Oceniono na 5 z 5

Falconers transported my Steinway Boudoir baby grand piano with ease. With it being the most expensive item I own I was very worried about transporting it. From the first phone call my mind was... Zobacz więcej

Oceniono na 5 z 5

What a fantastic company! Falconers moved my very old and very expensive baby grand piano with ease. I contact a few removal company’s but most of them didn’t want to know when I mentioned a baby... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki

Napisane przez firmę

At Falconer Removals, we understand you may be concerned while moving your belongings, especially if the items are antiques or fragile. With us, you don’t have to worry as we provide excellent packaging by experienced team members that have been a part of our family run business for many years. Rest assured your items will reach their destination in exactly the same condition as they were when they left. As an added benefit, we are also fully insured to cover all of your items if anything was to happen. For any queries, please don’t hesitate to contact us. • We are the UK’s longest established removals company • Based in South Wales we cover the whole of the UK • Purpose built containerised storage to complement our removals service


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

30 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

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Oceniono na 5 z 5

Friendly professional people. Excellent workers

We had this company to move a piano for us - a very awkward manoeuvre because of the narrowness of the space at our doorway. The work was done with a minimum of fuss and in a courteous, friendly and yet professional way

8 czerwca 2026
Opinia niezależna
Logo Falconer Removals

Odpowiedź od Falconer Removals

Thank you so much for taking the time to leave us such a kind review! Moving a piano is never a straightforward job, and we’re really pleased the team were able to handle it smoothly despite the tricky access. We’ll make sure to pass your lovely words on to them — it means a lot. We hope you’re enjoying the piano in its new home!

Oceniono na 5 z 5

Friendly company with excellent customer service

I received excellent customer service from Falconer Removals with everything making the move safely. The guys were helpful and friendly. I don't think they were expecting to move two lorry loads of rather large garden pots with plants, but it was all done without complaint. I wasn't able to get my TV working, neither could the Sky engineer. However, Nathan arrived on the Saturday teatime and had it working in no time. Above and beyond what I expected. I had been told the company was expensive but was pleasantly surprised with their cost. I'd definitely use this company again.

1 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service, highly professional.

I used Falconers for removal, packing and storage for a recent house move. I honestly can’t speak highly enough of this company. Extremely professional throughout, excellent packing service. Dismantled then re-assembled furniture for me. All door and frames were covered, as were all floor areas. I was asked to double check I was happy with everything at every step. On the move into the new house, once the lorry was empty, all furniture was moved into the position I wanted. All of the team were extremely polite and professional at all times. Communication throughout was excellent. I will always use Falconers in the future and highly recommend them.

6 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Moving my precious piano

Great job in moving my precious piano, they took great care and were very meticulous. I highly recommend Falconer Removals for their professionalism throughout! Thank you very much. Diolch

1 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

A company to trust

Between March and November 2024 I dealt with Lynda, Graham and Nathan and his team to arrange for removal, storage and delivery of my possessions from my previous home in England and into storage in Wales before final delivery.
My experience with the company was a
positive one; from initial contact through to
their helping with the arrangement of furniture once delivered, there was nothing
lacking in their customer service skills. They were polite and professional.

I would not hesitate to use Falconner Removals again.

22 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Cannot recommend enough - 5*

Cannot recommend enough! Friendly, professional and efficient. Falconer were the chosen removal firm for my parents when moving after 31 years. Nathan and the team couldn’t do enough on the day. Removals was the part that was worrying my mother the most but they were fantastic and worth every penny! A huge thank you and if you’re reading this thinking of booking them - you won’t regret it!

13 września 2024
Opinia niezależna
Oceniono na 5 z 5

Falconers have been wonderful.

Falconers have been brilliant in solving our 6 week old furniture problem. They were super fast, 5 minutes, lifting two really heavy wardrobes up an awkward staircase. They were reliable, professional polite and I am so impressed. Thanks guys.

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I used Falconer’s to relocate from York…

I used Falconer’s to relocate from York to Pembrokeshire.
It was undertaken over three days due to the distance.
After speaking to Graham over the phone he reassured me massively as I had been let down last minute with another removal company.
I cannot recommend this company enough, obviously very experienced, knowledgeable and more so, compassionate and kind to help me in my situation.
Thank you ever so much, I don’t know what I would have done without you.

25 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

This really is a first class family…

This really is a first class family company.
After Graham’s initial call out, I could see this company knew what they were talking about.
Graham gave me some good advice, as I only move every 10-15 years or so I didn’t really know the situation. He was helpful, respectful and knowledgeable.

I already knew I’d go with Falconers even before I had received the quote.

On the actual day, Nathan and his team consisting of Ross and Tal were absolutely brilliant!
They made it look so easy, like they had been doing all their lives.
They were dressed very smart and had shinny polished boots which I was impressed with at first contact.
They were even more fussy about my furniture that I was, and that’s saying something.

If you want a well planned professional house removal I’d recommend you contact Falconer Removals.

Best in the business.

Thank you ever so much, you really did help us in more ways that one.

George and Yvonne.

10 maja 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID THIS COMPANY AT ALL COST!!!!

I would never recommend anyone to use this so called family company going back hundred years with its ARROGANT OWNER who clearly hates women!!! Mr Falconer got tge day wrong and tried to blame me on the phone!!! I couldn't have got it wrong as I had a hospital appointment that morning. When he did turn up next day, he was patronising, up his own importance and cut my sentences short to but in with how great his company is, and how long they had been doing it . He even suggested he could get his largest truck up our steep hill and round an immediate hairpin bend lol! What a !!!!!!. Other companies all agreed to load into smaller trucks and liad big one in lay-by near by. What a plonker!!!
I waited for days for his quote which he promised, but never got. Phoned his company, guessing his wife was the receiver and so called secretary. She couldn't even email it to us. Phoned couple times, but excuses. I don't think they are able to scan and do emails, or at worst even keep their word! What a shame of a company! I was also told by so called boss, that if I didn't use all the boxes he recommended, 100, there would be no refund if we only used 50, say! He said its in the quote!!! Well why not quote 50, and allow us to buy more later. Anyway, he wanted £2.50 per box!!!! I can get the same moving boxes on Amazon for £1.10 -£1.30 . This man tried to intimidate me, but fortunately, I saw through him the moment he stepped through the door. First thing he said to me on e tiring was.... WHOS NEG!!!!!! in a condescending way. I told him I had no idea, unless he was talking about a name. I said..maybe you mean Neil, my husband?? He just chunterd!!! Well I have only given 1 star because there was no option for a zero. He didn't even deserve that. Please, please avoid this company at all cost! Disgraceful in every aspect. Also just pointing out, there was no way we would have used them after he thankfully left, but felt he at least owed us a quote!

9 maja 2024
Opinia niezależna
Logo Falconer Removals

Odpowiedź od Falconer Removals

Thank you for sharing your feedback, Lynda Perry. We're sorry to hear about your negative experience and that you felt our service did not meet your expectations durning the quotation stage. We strive to provide professional and courteous service to all our customers, and you clearly feel we’ve missed the mark in your case.

We understand your frustration regarding the scheduling mix-up and apologize for any miscommunication that occurred. We also regret that you felt Mr. Falconer's communication style was not to your liking. We value all feedback and are addressing your comments internally.

Regarding the quote, we typically provide detailed quotes after gathering comprehensive information about the move to ensure accuracy, especially for more complex relocations. We attempted to contact you to discuss the specifics of your move further, but were unable to connect. We apologize for any miscommunication this may have caused.

We appreciate your comments about our pricing and box policy. We regularly review our pricing to ensure we remain competitive while providing a high level of service. We also strive to be transparent about our box policies and will review how this information is communicated to customers to ensure clarity. Our various box options and pricing are always detailed in our quotes.
We take all feedback seriously and use it to improve our services. We would welcome the opportunity to discuss your concerns further. Please contact us directly at info@falconerremovals.co.uk or on 01269-592682 so we can learn more about what happened and see if there's anything we can do to address your concerns. We value your feedback and are committed to providing a better experience.

Kind Regards

Falconer Removals & Storage

Oceniono na 5 z 5

Falconer’s moved me last minute when…

Falconer’s moved me last minute when things went wrong will the sale of my house! I was in a right panic!
Lucky the staff got straight to work and helped me out of a tight situation.
Thank you ever so much, you really did save the day! Thank you!

12 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

This company moved me from Swansea to…

This company moved me from Swansea to Swansea. They protected all the floors, stairs and doors.
I had an antique wardrobe that hadn’t been moved for 30 years but it was no trouble for Falconers.
Thank you again, sorry it taken so long to write the review.

12 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Falconers transported my Steinway…

Falconers transported my Steinway Boudoir baby grand piano with ease.

With it being the most expensive item I own I was very worried about transporting it. From the first phone call my mind was put to rest with their calm attitude.

When the gentlemen turned up on the day they got straight to work, protecting everything, disassembled and removed the piano like it was nothing, I must say I was very impressed.

If I ever move my piano again (I hope I don’t!) Falconers will be my first call.

21 marca 2024
Opinia niezależna
Oceniono na 5 z 5

We haven’t moved house for 28 years and needed guidance and help.

We haven’t moved house for 28 years and were very green as to who to use. Got a few quotes and Falconer although not the cheapest seemed to be the most professional when Nathan called to give us a quote. What a good choice we made. They couldn’t have been more helpful. Nathan, Ross and Tal went above and beyond to be helpful. They took the stress out of what was quite a traumatic experience. I couldn’t recommend them any higher. Do yourselves a favour and put your trust and confidence in them, they wont let you down. If there were 10 stars we would have given them that. Thanks so much.

25 marca 2024
Opinia niezależna
Oceniono na 5 z 5

What a fantastic company!

What a fantastic company!
Falconers moved my very old and very expensive baby grand piano with ease.
I contact a few removal company’s but most of them didn’t want to know when I mentioned a baby grand piano.
Luckily Falconers were at hand!
Very professional and knowledgeable, I would definitely use again if I ever moved house. Thank you.

18 marca 2024
Opinia niezależna

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