Beautiful gown and outstanding customer service I purchased the Flower Fairies Princess Gown in Blushing Peach from Fairy Tong and received it on 15 October 2025. The gown is absolutely... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ended up getting a slightly too large size from the sale section by accident, panicked as it was for my wedding. After speaking to the team, everyone was so helpful and so happy to help me with an e... Zobacz więcej
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Extremely expensive for poor quality fabric dress. Can't fault the construction, its beautifully made. It's just that it's made of a horrible polyester that makes the dress uncomfortable to wear.... Zobacz więcej
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My daughter got the Garden Symphony midi dress in pink and she looks like a dream in it. It's her first time wearing a corset dress and she loves the fact it's so comfortable, but flattering and girly... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z odzieżą damską
- Krawiec – szycie na miarę
- Sklep z odzieżą dla puszystych
- Sklep z sukienkami
- Suknie ślubne
Napisane przez firmę
"Create a Modern Fairy Tale." Fairy Tong was born from a childhood dream and a fearless leap of faith. The brand is a modern fairy tale brought to life. Inspired by the magic of storytelling, Fairy Tong creates ethereal, handcrafted designs that invite wearers to embrace their inner fairy. Each piece is handmade by skilled artisans, with exceptional craftsmanship, inclusivity (XXS–10XL), and slow fashion values at its core. We produce limited-edition, heirloom-quality garments that prioritise artistry over mass production. Every seamster is paid a competitive wage, ensuring that ethical fashion remains at the heart of our process. Fairy Tong has captured hearts around the world—dressing celebrity clients, being chosen by Netflix for their #1 movie premiere, and bringing its whimsical designs to life in an exclusive collaboration with the beloved Flower Fairies™. From a dream to reality, Fairy Tong is here to remind everyone that magic is real, especially when you dare to believe in it.
Dane kontaktowe
Zjednoczone Królestwo
- contact@fairytong.com
- fairytong.com
4,2
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32 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Beautiful gown and outstanding customer…
Beautiful gown and outstanding customer service
I purchased the Flower Fairies Princess Gown in Blushing Peach from Fairy Tong and received it on 15 October 2025.
The gown is absolutely beautiful and feels very well made. The floral fabric, layered skirt, ruffled edging and puff sleeves create so much volume and movement. It holds its shape beautifully, photographs wonderfully and looks even more special in person. I wore it for a garden photoshoot and spent most of the day twirling because the skirt moves so beautifully. I felt incredible in it.
The customer service was equally wonderful. Riah was patient, warm and consistently helpful throughout. She helped me consider different gowns, sizing, availability and delivery times, kept me updated and personally checked that everything had arrived safely.
The owner and wider team were also thoughtful and attentive whenever I needed assistance. Their care made an international purchase of such a special gown feel personal and reassuring.
The communication was clear and considerate from beginning to end. I now have a gown I genuinely love, and I will happily purchase from Fairy Tong again.
Date of experience: 27 August 2026
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Lovette,
Thank you so much for taking the time to leave such a beautiful and thoughtful review! 💕✨
We’re absolutely delighted to hear how much you love your Flower Fairies Princess Gown, and it sounds like it was made for a magical garden photoshoot! Knowing that you felt incredible wearing it and spent the day twirling in the skirt makes us so happy. 🌸🧚♀️
It also means so much to hear your kind words about Riah and the rest of our team. As a small business, we really do care about making every Fairy’s experience feel as special and personal as possible, so your lovely feedback truly means the world to us.
We hope you treasure your gown for many magical moments to come, and we would absolutely love to welcome you back to Fairy Tong again in the future! 💖
Not As Shown Midi Sky Blue Dress More…
Not As Shown Midi Sky Blue Dress More like Maxi Length. And Waist To Tight.i Messaged Fairy Tong Customer services. And Won't Refund. Still Saleable Dress And Still With Tags on. This Isn't Right. As it's The Law To Refund Or Exchange For Shorter Dress. Order NO 2969 Let's Hope so it Gets Sorted ASP . Julie smart
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Julie,
We’re sorry to hear that you’re disappointed with your experience. Our team has been in touch with you and is currently working with you to find a suitable solution.
We genuinely want you to be happy with your Fairy Tong experience and hope we can get this resolved for you soon. 💗
Warm wishes,
Fairy Tong
The dress is absolutely beautiful and…
The dress is absolutely beautiful and great quality!!😍💖
21 marca 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Eliz,
Thank you so much for your lovely review! 💖 We’re so happy to hear that you love your dress and are pleased with the quality. We hope you feel absolutely amazing every time you wear it! 🥰✨
Thank you for my gorgeous dress…
Thank you for my gorgeous dress delivery was quick and dress fit perfectly. All I got was compliments all day and felt amazing. I wanted a low key easy wedding and you guys really made things simple and easy!
You do a fantastic job x
29 maja 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Charlotte,
Thank you so much for taking the time to leave such a lovely review!
We're absolutely delighted to hear that your dress arrived quickly and fit perfectly. It means so much to us to know that you felt amazing on your wedding day, and we're so happy that everything went smoothly and helped make your low-key, relaxed wedding exactly what you hoped for.
Thank you again for your kind words and for choosing Fairy Tong to be a small part of such a special day. We wish you and your partner a lifetime of love and happiness! 💕✨
Beautiful dress & lovely team at fairy tong
I ended up getting a slightly too large size from the sale section by accident, panicked as it was for my wedding. After speaking to the team, everyone was so helpful and so happy to help me with an exchange. My dress fit perfectly in the end and was absolutely beautiful for my wedding day. Thank you fairy tong for being so supportive and helpful!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Lovely,
Thank you so much for your wonderful review! We’re so glad we could help arrange an exchange and that your new dress fit perfectly. It means the world to us that you chose a Fairy Tong dress for such a special day, and we hope you felt absolutely beautiful wearing it! Wishing you so much happiness in your married life 💕✨
Absolutely incredible dressmakers!
They made my wedding dress, I felt like a princess!!! They were WONDERFUL to work with, every step, start to finish!! Their dresses are art!!
7 czerwca 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Meghan,
Thank you so much for your beautiful review! 💕
It was such an honour to create your wedding dress and be a small part of such a special moment in your life. Hearing that you felt like a princess on your big day means absolutely everything to us ✨
We’re also so grateful for your kind words about the experience of working with our team. Creating custom wedding dresses is truly a labour of love, and knowing that you felt supported throughout the journey makes us incredibly happy.
Thank you for trusting us with such an important dress. We wish you a lifetime of happiness and magical memories together 💖
Brought a dress from the sale section
Brought a dress from the sale section. Didn't fit me nicely at all and was much thicker and hotter than it looked like it would be in the pictures. Requested to return but you can't return sales items apparently. I think this should be made more clear when spending 100s of pounds on a dress. It also discourages customers. I won't be risking not liking the fit of any of their very expensive dresses again to not be able to return them.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Fairy Tong
We’re sorry to hear that you were disappointed with your experience.
Unfortunately, we have been unable to identify your Trustpilot profile, and we have not been able to locate a customer under the name shown in this review.
We would genuinely like to investigate this further and better understand what has happened. Please contact us at contact@fairytong.com with your order number and any relevant details so that we can review your case and see how we may be able to help.
We take all customer feedback seriously and look forward to hearing from you.
The best dresses I have ever purchased!
I currently own a couple of fairy tong dresses and I have another on the way right now ! I absolutely love fairy tong so much . The detail and craftsmanship that goes into their dresses is stunning and amazing quality. I have always wanted to find somewhere I can have dresses that make me feel like I am a fairy / princess and I have finally found that . Thank you so much!
27 maja 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Thank you so much for your incredibly kind words 💕
Reading messages like this truly means the world to us. We started Fairy Tong with the dream of creating dresses that make people feel like the fairy princesses they’ve always imagined themselves to be, so hearing that our dresses make you feel that way is honestly the highest compliment we could receive ✨
We're so grateful to have you as part of our Fairy Tong community, and it means so much to know that you've chosen to come back for another dress. Thank you for supporting our small business and for taking the time to share your experience with us.
We can't wait for your new dress to arrive, and we hope it makes you feel every bit as magical as the others have 💖
Turned Heads All Night! Obsessed 😍
I absolutely fell in love with the Golden Monarch dress from Fairy Tong 🤍
I wore it to a play recently and it truly turned heads the entire night. The fit is ✨perfect✨ it hugs my body in the most flattering way while still feeling incredibly comfortable.
The cotton dresses are honestly the softest, most luxurious fabric I’ve ever worn in a dress. What I love most is how it is beautiful corseted, got that cinched look with REAL comfort. It’s double to triple lined, fully cotton, and I didn’t even need to wear a bra underneath, such a game changer if you know what i mean 🤭!
I definitely want to try all of their dresses. Highly recommend!
15 stycznia 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Oh my goodness, thank you so much for taking the time to leave such a lovely review! 💕
We're absolutely delighted to hear how much you loved your Golden Monarch Dress. Knowing that you felt comfortable, confident, and received so many compliments throughout the evening is exactly what we hope for when designing our pieces ✨
We put so much care into selecting our fabrics and creating dresses that feel just as magical to wear as they look, so hearing your kind words about the cotton fabric, lining, and corset construction truly means the world to us. Creating that fairy-tale silhouette without sacrificing comfort is something we're incredibly passionate about, so we're thrilled that came across in your experience.
Thank you again for your support and for sharing such detailed feedback. It genuinely makes our day hearing how our dresses make people feel. We can't wait to see which Fairy Tong piece you fall in love with next! 🦋🤍
Great Experience with Luxury Surprise Bag
I purchased a Luxury Surprise Bag and added in the comments that I preferred pastel colors and please no white. The prices of the surprise bags were a little more palatable than buying a dress directly. I love all of their organza dresses so was willing to gamble the dress. I highly recommend actually getting out a tape measure and taking your measurements. In US sizes, I'm a small 4/6 34DD, but I looked at the sizing guide and went with a M. It just barely fits. Like just. Not too tight but I'm glad I took my measurements. If I wasn't as busty I'd say it fit perfectly, but I'm "busting " out slightly in the top portion haha. I ended up getting the Pink Flower Fairy Midi dress, which is awesome because I grew up with the Barker Flower Fairy books <3 The Luxury Surprise Bag also came with a cute flower fairy shirt! The dress and shirt quality make this brand well-worth it! The dress really feels like an ethereal fairy dress.
12 marca 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Hello lovely Kaky!
Thank you so much for taking the time to share your experience! ✨
We’re delighted that you decided to try the Luxury Surprise Bag and that the pieces you received brought a little fairy magic your way. It always makes us happy when a design finds the perfect home, and it sounds like this one truly resonated with you.
We also really appreciate you mentioning the importance of checking measurements before ordering — that kind of thoughtful advice is incredibly helpful for others discovering our designs for the first time.
Knowing that the quality and craftsmanship met your expectations means a lot to our small team. Your support helps us continue creating whimsical, storybook-inspired pieces for our community.
Thank you again for your kindness and for being part of the Fairy Tong world. We hope your new treasures accompany you on many dreamy adventures ahead 🌷✨
Love,
Fairy Tong Team
Wedding Dress - Aurora butterfly diamond white gown
I attended a private fitting before purchasing my wedding dress from Fairy Tong, they accommodated a later than usual fitting and made me and my mum feel very comfortable. Shipping and delivery were all timely, as well as good communication. The dress itself is beautiful and unique with a high level of attention to deal. It looked princess like but also was very comfortable and I wore it through to the reception. Would definitely purchase from you again when looking for that special something. Thank you
31 stycznia 2026
Opinia niezależna
Odpowiedź od Fairy Tong
Thank you so much for taking the time to share your experience 🤍
Reading your words truly touched our hearts. Being part of such a meaningful chapter in someone’s life is something we never take for granted. Your trust in us means more than we can say, and knowing you felt confident and radiant on such an important day is the greatest reward for our team.
We pour so much love into every piece we create, and messages like yours remind us exactly why we do what we do.
We would be absolutely delighted to welcome you back whenever you’re searching for your next magical moment ✨
With all our love,
Fairy Tong
I was so impressed with this brand
I was so impressed with this brand. First of all the dress I purchased exceeded expectations, it was absolutely stunning and the quality amazing. But what really took me by surprise was the customer service: used as we all are to poor assistance, not getting replies or having to wait days or weeks, refunds rejected and whatnot, I didn’t hold out too much hope when I saw that the dress was a bit too tight on me and how close it was to Christmas, which was when I needed the dress for. However as soon as I emailed them the team was so helpful, available and just honestly amazing. Their cordiality and speed was unparalleled to me, the dress of the right size came on time and everything went smoothly at such a crazy time of the year. I will definitely be buying again, this was one of the happiest and most meaningful shopping experiences for me.
28 grudnia 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hello Carlotta,
Thank you so much for taking the time to share such a beautiful and thoughtful review 🤍 We are genuinely so touched by your kind words. It means the world to us that not only the dress exceeded your expectations, but that our team was able to support you during such a busy and important time of year.
Christmas can be a little crazy, and knowing we helped make things smoother and more magical for you is exactly why we do what we do. We’re so happy everything arrived in time and that you felt supported every step of the way.
Thank you for trusting us and for being part of the Fairy Tong family! we truly can’t wait to welcome you back again and create more magical moments with you ✨🧚♀️💖
Love,
Fairy Tong team.
Perfect addition to my wardrobe
I own 2 gowns by Fairy Tong and I have been so incredibly happy with both of them. I wore one as a wedding guest and I wore the other to an ice breaker party for my own wedding weekend. The quality is great and the dresses are well made. I used the measurements provided on the website to get the perfect fit and found the sizing guide to be accurate. Shipping time was reasonable and I received the orders within the time frame provided by FT when purchasing. I love the whimsy they add to my life and have gotten many compliments on both gowns.
15 października 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Thank you so much beautiful Jennifer for this absolutely beautiful review 🤍✨
It means the world to us that our gowns were part of such special moments in your life — wearing Fairy Tong as a wedding guest and during your own wedding weekend celebrations is truly an honour we don’t take lightly.
We’re so happy to hear the sizing guide worked perfectly for you and that the quality and craftsmanship met your expectations. We put so much care into making sure each piece feels as magical in real life as it does in photos, so knowing you’ve received compliments and felt that whimsy makes us smile more than you know.
Thank you for trusting us with your milestone memories — we can’t wait to add even more magic to your wardrobe in the future ✨💫
I have 7-8 of Fairy Tong dresses and I…
I have 7-8 of Fairy Tong dresses and I can honestly say their designs are pure magic! Every piece I’ve received has been made with such incredible quality and attention to detail.
The packaging is also stunning, my dress arrived neatly folded in delicate tissue paper, with the Fairy Tong logo and a lovely handwritten note that made it feel extra special, like unwrapping a gift! I also love that they are so size-inclusive! I’ll definitely keep coming back for more!
2 października 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hello lovely Claire,
Thank you from the bottom of our hearts for this beautiful review 🤍✨
Hearing that you own 7–8 Fairy Tong dresses truly means the world to us. The fact that you continue to come back is the greatest compliment we could ever receive.
We’re so touched that you noticed the little details — from the quality and craftsmanship to the delicate tissue wrapping and handwritten note. We pour so much love and intention into every piece and every order, so knowing that it feels like unwrapping a gift makes us incredibly happy.
Size inclusivity is also something very close to our hearts, so your words mean more than you know.
Thank you for being part of the Fairy Tong world — we can’t wait to create more magic for you in the future ✨💫
The price tag may shock you at first…
The price tag may shock you at first but I am telling you right now you feel your money in the fabric when you recieve your item. Like it is thick beautiful fabric thats all hand sewn. Which also is incredible, the shape is perfect and Im pretty sure you can even custom order to your measurements. But even the premade one looks like it was actually made for me, I swear. The flow of the dress is spectacular and I get millions of compliments when I wear it to a fancy orchestra or a high tea experience.
15 października 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Dear Jaye,
Thank you so much for sharing your kind words. We're delighted to hear that your piece exceeded expectations and that you can feel the quality and craftsmanship in every detail. Each garment is thoughtfully made to embody elegance and longevity, and it's wonderful to know it has become a cherished part of your occasions. We truly appreciate your trust in us and your support.
Best wishes,
The Fairy Tong Team
Gorgeous dresses
I have two fairy tong dresses, both true to size, fit like a dream, and make me feel like a princess! Impeccable craftmanship
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hello Emma!
Thank you so much for your kind words! We’re so happy to hear both of your Fairy Tong dresses fit beautifully and make you feel like a princess. 👑✨ Your appreciation for the craftsmanship truly means the world to us!
With love,
The Fairy Tong Team 💖
Found my Dream Dress
I bought a wisteria purple butterfly midi dress from Fairy Tong. I had been saving up for this dress a couple of months. I am so happy it fits perfectly. I'll definitely enjoy wearing it!
17 września 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Ann-Marie,
Thank you so much for your lovely review! We’re thrilled to hear the Wisteria Purple Butterfly dress was worth the wait and fits you perfectly. 💜🦋 We hope you enjoy every moment wearing it!
With love,
The Fairy Tong Team
Amazing beautiful dresses
Fairy Tong makes dresses that are beautiful and Incredible quality. Whenever I wear one I feel like a princess and people always give me compliments.
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Metta,
Thank you so much for your kind words! We’re overjoyed to hear that our dresses make you feel like a princess and bring so many compliments your way. ✨
Your support means the world to us, and we’re so grateful to have you as part of the Fairy Tong world. We can’t wait to keep creating more magical pieces for you! 💖
With love,
The Fairy Tong Team
Don't buy surprise bags
I ordered a 2 dress surprise bag - as it's final sale i looked at size guides provided closely and I sat comfortably below the XL guidelines and ordered this size feeling guaranteed that it would fit and I would get it taken in if needed.
The dresses came and were miles too small. I emailed in and was told: "We are sorry that the size was not right for you. Unfortunately the Surprise Bag is final sale and we are not able to provide a store credit for it. We suggest you to join some Facebook groups for a resell or a swap. "
Don't trust the size charts at all - if final sale these should be accurate and were not.
There is also no resale value at all for an XL size. After months of trying to sale these I got £30 for both dresses which had cost me £155. So down £120.
So gutted as I had followed this brand for years before placing an order.
4 sierpnia 2024
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Mariee,
We’re truly sorry to hear that you were disappointed with your Surprise Bag purchase. We always want our customers to love their items, and it’s never our intention for anyone to feel let down.
Our Surprise Bags are listed as final sale in the product description, and our returns policy allows exchanges or returns for full-price items within 14 days of delivery. Your parcel was delivered on March 16th, and we received your first email on April 6th (22 days after delivery) — outside of that return window.
Even so, we wanted to help and considered arranging an exchange. Unfortunately, our Surprise Bags sold out quickly and include one-of-a-kind pieces, so an exchange wasn’t possible. Instead, we offered a £30 store credit as a goodwill gesture. We didn’t hear back regarding that offer, but we always aim to provide our lovely customers with an option whenever we can.
We also completely understand how important sizing is when shopping online. Our size charts are created from the actual garment measurements for each style and reviewed regularly to ensure accuracy. While sizes can vary slightly between different designs and fabrics, the charts are intended to give the most precise fit guidance possible. We are always happy to give personalised sizing advice before purchase to help ensure the best fit for each customer.
We truly value your past support, and we’d still love to offer you the £30 store credit so you can find something you’ll enjoy wearing. Please just reach out to us. We hope we can provide you with a more positive experience in the future.
With kind regards,
The Fairy Tong Team
Pure Magic ✨
I have multiple items (dresses, corsets, a skirt, and sweatshirt) from Fairy Tong and they’re all magical! Each item is made with care and unparalleled craftsmanship. The fabrics and silhouettes are unique to Fairy Tong and I promise you’ll receive countless compliments when wearing one of these gorgeous dresses!
28 stycznia 2025
Opinia niezależna
Odpowiedź od Fairy Tong
Hi Kathleen,
Thank you so much for your wonderful review! It is truly heartwarming to hear how much you love your Fairy Tong collection—from dresses to corsets and even sweatshirts!
Your kind words about the craftsmanship and uniqueness of our designs mean so much to us. We are so glad they bring a little magic your way (and lots of compliments too ✨). Thank you for being such a special part of our community!
With love,
The Fairy Tong Team
Doświadczenie Trustpilot
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