FAIRLING Recenzje 223

Fairling is basically what they claim to be : bringing together brand and store without ANY hidden commissions. Fair, honest - best support ever!

Wir haben eine Plattform gesucht, die uns dabei hilft, unsere Produkte und unsere Marke bekannter zu machen.
Ein herzliches Dankeschön an die Mitarbeiter, die freundlich und hilfsbereit sind.
Der Support hat sofort geantwortet (Email) und wir wurden auch sofort zurückgerufen, als wir Fragen zum Start hatten.
Wir fühlen uns gut aufgehoben und freuen uns auf viele tolle Händlerkontakte.
Die Plattform selbst erscheint übersichtlich und detailgenau.

We are a Lithuanian brand and Fairling was a great platform to get exposure🙂

I'm happy that I had a chance to work with a team of Fairling, very professional and friendly ladies. They share their knowledge of brand management, advertising, catalog development etc. This platform definitely gives small brands a chance to get noticed outside of their home country.

Thanks!

Choosing Fairling was a strategic move for my brand. The personalized experience and Strategy Consultants' support helped me navigate the platform seamlessly. The access to relevant leads and the opportunity to showcase my brand's story to new retailers is a game-changer. Fairling truly understands the dynamics of effective B2B marketing.

Gutes Konzept und nette Mitarbeiter — Leider kam für uns in 6 Monaten jedoch kein einziger qualitativer Kontakt oder Kauf zustande. Sehr schade, die Plattform ist gut gemacht und die Mitarbeiter geben sich große Mühe. Leider aber viel zu teuer für das Ergebnis.

I am owner of a french organic cosmetics brand since 2010 and I already work with many partners in France.
I was thinking Fairling was an opportunity to sale in Europe but let me say that : Fairling is just incompetent !
They are opportunistic and their team do not know follow their customers...
I tried to make the Management understand that it was not normal to automatically delete after one year, the credit that we buy to do campaigns on their platform and thus try to obtain potential customers with whom there has been no interaction in 1 year!!! Impossible to get an appointment to discuss it, simple exchanges of emails that went unanswered... They take nothing into account and simply force you to re-credit your account to continue the collaboration... In short, it was a big mistake to think that our brand could have business opportunities with Fairling.
Please, dear brands go your way, there are much more competent solutions to make turnover.

Die Möglichkeit, meine Produkte zu bewerben und gleichzeitig eine strategische Beratung und Unterstützung durch die Plattform zu erhalten, ist einzigartig. Die monatlich kündbaren Tarife bieten Flexibilität, die ich schätze. Fairling ist definitiv eine Innovation auf dem Markt.

Fairling hat meine Erwartungen übertroffen! Als Hersteller war es schwierig, meine Produkte zu kleinen lokalen Händlern zu bringen. Mit der neuen Plattform von Fairling konnte ich direkt mit ihnen in Kontakt treten und sie von meinen Angeboten überzeugen.

I've always been cautious about using online platforms, but Fairling has surpassed my expectations! Their approach is revolutionary and highly efficient. Within days of joining, I noticed a significant increase in our brand's outreach. The team's dedication is commendable; they don't just provide a service - they partner with you. Their insights have helped streamline our ad campaigns and targeting, resulting in tangible results. The platform's user interface is a breeze to navigate, and the responsiveness from the team, especially from Antonia, has been nothing short of outstanding. For any brand looking to upscale and connect with potential retailers, Fairling is a must. I wholeheartedly recommend it.

Die monatliche Kündbarkeit ermöglicht es den Kunden, ihre Abonnements entsprechend ihren Bedürfnissen anzupassen und ihre Ausgaben zu optimieren. Gerne weiter!!

An excellent opportunity for small brands to get visibility and connect to like-minded industry professionals. We usually send hundreds of e-Mails to shops, but that's super time-consuming, and you mostly end up in their spam. Through Fairling, you reach thousands of shops looking for small brands with only a few clicks. The onboarding is easy, and the team helps to understand and improve your results. Another helpful add-on: you can link your wholesale catalogue to it and allow the shops to see all your current products.

We are totally happy, super helpful team to make the whole brand more successful in the market. I see Fairling as a new advertising platform to strengthen my brand with professional advice. We reach over 3,000 retailers and place our ads every week - where else can you get that? It's a very valuable help for us to continue building our brand. And our contract is monthly.

Unfortunately I would like to advise anyone wanting to sign up to this platform to avoid. I just want you to use your money wisely if you are a start up maker/designer. Here is my experience. I have been running my business successfully since 2012 and have a great portfolio of existing stockists. My aim was to add few more from Germany and France. I decided to give this platform a go. I have run enough adverts on it to come to this conclusion... The quality of the shops is poor, really poor. I was missold the vision and shown few upmarket stores. The SEO of the platform is substandard, the lay out of the dashboard is a joke, the average opening rate of the newsletter that your adverts are run is about 35 % and the statistics you get from each is degrading. The whole feel of the platform once you are in is like a sixth form college IT project, do not get fooled by their fancy Instagram campaigns. I know I won't be getting any refund as you need to sign up for a long period of time and their T&C's are designed to fob you off. After several adverts without any outcomes I reached out to the team and had a phone call with one of their marketing advisor who was lovely but unfortunately the advice was somehow contradictory to what the platform is supposed to do. In short I was advised to advertise to everyone which is not really the idea of tailored match making. I joined in January 2023 with €950 12 months fee (this was with 20% discount - should have listen to the alarm bells once offered a discount). Someone somewhere in Germany made a bit of cash on this and from seeing the reviews on here if they don't cease the company by the end of this year I will be surprised. Really disappointed with the experience and quite embarrassed to have fallen for it and to waste my money.

I worked with them on 1 year membership and it was a big mistake. I didn’t have a single contact or a message from a potential client.
It’s the only wholesale plateform that I paid for and the only one that I havent earned a single penny.
Don’t invest in them!

An sich eine spannende Plattform, allerdings für uns nicht lohnenswert. Das zeigt sich ja leider erst über die Zeit aber der Invest ist ja dennoch relativ hoch. Was mir nicht gefällt, ist die Tatsache, dass die Vertragsinfos nicht direkt im Kundenkonto einsehbar sein, und Aktionen nur über eine Art Chat zu veranlassen sind. Wer einen Jahresvertrag hat, hat so keine Chance in die Unterlagen zu schauen. Ich finde hier sollte grundsätzlich Transparenz herrschen ohne Hürden. Der Kundenservice hat just dann nachgelassen also wir kurz vor der Verlängerung des Vertrages standen, der sich automatisch verlängert. Das hinterlässt einfach einen faden Beigeschmack und vermittelt ein wenig den Eindruck man möchte den Kunden nicht daran erinnern dass der Vertrag noch existiert um einer Verlängerung nicht im Wege zu stehen. Nur eine Vermutung, vielleicht auch unglücklicher Zufall, aber für uns definitiv ein Learning und keine gute Investition.

I had to give one star to write this review otherwise they don’t deserve it. As most say they sell you words only. I subscribed for 6 months and I paid £300 for it. I ran two ads each ad for a month, then I had to pay extra around £150 to run more ads as my credit were finished. So I only used it for 2 months out of six. And ofc I was never told about this AT ALL by their agent. On top of that they automatically renewed my subscription when they never sent me any document by email when I signed up or when I had the on boarding call. and I am fighting for my money back now. They are simply a SCAM. Such a misleading company with hidden payments. Do not sign.

This company has many great story tellers but their service is far worse than what they promised even with signed official documents. We paid the subscription Fairling Pro Plan for one year (2022.4-2023.4) and signed the Customer Happiness Guarantee at the same time. This is the background.
We only got 3 requests from fairling in the whole year around. (they promised and it was written clearly in the document we should get at least 15 requests during the membership year ). Otherwise,(I quote directly from the contract here) "lf you are not able to achieve the mentioned number of requests, we will refund the full membership fee to you."
Besides, we posted regularly, contacted with their sales assistants as scheduled and reached out all the stores who saved or downloaded our catalog, etc... The staffs were nice to talk with but could not give useful suggestions. In a word, we tried our best to make better performace with fairling based on the trust. However, all thoese didn't work.
What surprised us more is, sometimes we get 0 engagement rate if fairling didn't sent the Newsletter to the store owners, which means the ads we created on their platform actually converted nothing for us. This is another frustrating point because we would not know whether the posts were really visiable to the "target" market or not.
* Additional information provided by their dashboard:(as they replied we are not telling the Truth)
1. We got 3 requests in a year (they promised 15 in the signed agreement, we booked the Pro plan)"if you are not able to achieve the mentioned number -15, we will refund the full membership period"
2. 0 feedback from the resellers who saved or downloaded the catalog, which made us doubtful.
3. Opening rate---as mentioned earlier, can be 0 if there's no newsletters sent.
4. Boost on other platform---1 post on their Instagram (not several) was promised by them and they did this in 6 months after working together we appreciated it.

In May, we began to negitoate with their representatives on refund details and everything went slow. Firstly, we were told their company was under bankrupt so that we can not get one penny back but we can try their new plans for one year for free as a compensation. Then, we asked if they have back-up plans in case the same history repeats, the answer went in silence. Would never recommend if someone wants the trustful conversation rates in the real business world.
Business is built between mutual trust. We started great as we trusted them but the fact turned out they don't deserve this trust. All the best as well.

FAIRLING IS A SPAM and will sell you a Btob plateform that will not generate one sales yet will make automatic renewal payment without informing you. No phone number and your sales contact will close its agenda so you have no way to reach them. DO NOT SIGN and file a complaint at your bank for non authorised payment. FAIR’ING already cancel my comments on truspilot.

Police and the bank had to get involved, luckily the bank refunded us as Fairling no one knows how made a payment to themselves via our card (they were never given the details).

Also, beside the scam part, despite us doing exactly what we were told by them and being a relatively solid brand, the platform was not able to generate a single sale in one year. I’d rate them lower than 1 star if that was possible.

Beware and stay away, people.